ZipRecruiter

Log In

2

Remote Customer Service Jobs in Boston, MA (NOW HIRING)

Adapt Health

Customer Service Specialist

Boston, MA · Remote

$65K - $75K/yr

The Customer Service Specialist is responsible for providing exceptional support and service to customers by addressing inquiries, resolving issues, and ensuring a positive experience with the ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service JobsRemote Customer Service JobsRemote Customer Service Jobs in Boston, MA

Remote Customer Service information

See Boston, MA salary details

$10

$20

$29

How much do remote customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote customer service in Boston, MA is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.74 per hour, depending on experience, location, and employer.

What is a remote customer service?

A remote customer service job involves assisting customers with their inquiries, complaints, or support needs through phone, email, chat, or other online platforms while working from a location outside of a traditional office, usually from home. Remote customer service representatives use digital tools and communication software to resolve issues, provide information, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and comfort with technology, as all interactions are managed virtually.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is essential for handling customer inquiries efficiently. Standout professionals demonstrate empathy, patience, and self-motivation to maintain high service standards without direct supervision. These skills and qualities ensure customer satisfaction, effective issue resolution, and seamless remote team collaboration.

What are some common challenges remote customer service representatives face, and how can they overcome them?

Remote customer service representatives often encounter challenges such as managing time effectively, staying motivated without direct supervision, and maintaining clear communication with both customers and team members. Overcoming these challenges involves setting a structured daily routine, utilizing collaboration tools to stay connected with colleagues, and creating a dedicated workspace to minimize distractions. Proactively seeking feedback and participating in regular team meetings can also help remote representatives stay engaged and aligned with company goals.

What is the difference between Remote Customer Service vs Remote Technical Support?

AspectRemote Customer ServiceRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, service providersIT, software, electronics companies
Common Search & ComparisonCustomer service rolesTechnical support roles

Remote Customer Service focuses on assisting customers with general inquiries, billing, and product information, often requiring strong communication skills. Remote Technical Support involves diagnosing and resolving technical issues, requiring technical knowledge and troubleshooting skills. While both roles are remote and customer-focused, they differ in technical complexity and required credentials.

What are the most commonly searched types of Customer Service jobs in Boston, MA?

The most popular types of Customer Service jobs in Boston, MA are:

What are popular job titles related to Remote Customer Service jobs in Boston, MA?

For Remote Customer Service jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service jobs in Boston, MA look for?

The top searched job categories for Remote Customer Service jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Customer Service jobs?

Cities near Boston, MA with the most Remote Customer Service job openings:

Remote Customer Service jobs near you
Infographic showing various Remote Customer Service job openings in Boston, MA as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% Remote job distribution, with an average salary of $42,527 per year, or $20.4 per hour.

Remote Licensed Insurance Customer Service & Sales Specialist

NTI

Westwood, MA • Remote

$17 - $20/hr

Full-time

Medical, Dental, Vision, Life

Re-posted 15 days ago

Job description

Pay: $17.55 - $20.00 per hour
Job description:
Remote Licensed Insurance Customer Service & Sales Specialist
Full-Time | $17.55–$20.00/hr + Monthly Bonuses | 100% Work-from-Home
Make an Impact From Home – Use Your License to Grow Your Career
Are you a licensed Life & Health Insurance professional looking for a stable, rewarding remote opportunity? Join our growing team as a Licensed Insurance Customer Service & Inbound Sales Specialist, where your experience is valued, your performance is rewarded, and your career can thrive — all from home.
What We Offer:
  • Competitive Pay: $17.55–$20.00 per hour.
  • Monthly Bonuses: $500–$1,000+ based on performance.
  • Top Performers Earn Up to $66,000/year.
  • Work From Home: 100% remote, full-time role.
  • No Nights or Weekends: Predictable weekday schedule.
  • Comprehensive Benefits: Medical, dental, vision.
  • Paid Training: Get the tools and support to succeed.
  • Career Advancement: Clear path to grow into leadership or specialized roles.

What You’ll Do:
  • Handle 40–50+ inbound calls per day from policyholders and potential clients.
  • Provide support with billing, claims, policy changes, and product questions.
  • Use consultative sales techniques to recommend tailored insurance solutions.
  • Meet or exceed performance goals in quality, conversion, and customer satisfaction.
  • Maintain accurate records in our CRM system.
  • Deliver a high-quality customer experience that builds trust and loyalty.
What You Need to Be Considered:
  • Active Life & Health Insurance License in one of the following states:
    • MI, WI, IN, FL, GA, NC, SC, or TX
      (Applicants without a license or outside these states will not be considered)
  • 1+ year experience in customer service, call center, or sales.
  • Excellent verbal communication and problem-solving skills.
  • Ability to work in a fast-paced, performance-driven environment.
  • High-speed internet and a landline or VoIP phone (no mobile phones or hotspots)
  • Must pass a federal background check.
  • Must reside in an eligible state (excluding Dallas, Euless, or San Antonio)

Schedule and Training:
  • Training Start Date: October 2025
  • Training Hours: Monday to Friday, 8:30 AM – 5:00 PM ET
  • Regular Schedule: Weekdays only, between 7:45 AM – 7:00 PM ET
  • No weekends or evening shifts

Why Join Us?
We’re more than just a workplace — we’re a people-first, performance-driven company that believes in recognizing talent, rewarding results, and helping our team members build meaningful careers. You’ll be supported from day one and empowered to achieve your professional goals in a collaborative remote environment.
Apply Now

If you’re a licensed insurance professional ready for a new challenge, a better work-life balance, and real opportunities to grow, we encourage you to apply today.
Job Type: Full-time
Work Location: Remote (Select U.S. States Only)
Benefits:
  • Health, dental, and vision insurance
  • Paid training and licensing
  • Monthly performance bonuses
  • Flexible schedule
  • Long-term career growth opportunities
  • 100% remote work environment
Job Type: Permanent
Benefits:
  • Dental insurance
  • Health insurance
  • Work from home
Work Location: Remote