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Remote Customer Service Trainee Jobs in Springfield, IL

Intuit

TurboTax Experts Manager 1 FTE

Springfield, IL · Remote

$45.50 - $61/hr

Experiences and help introduce new services or processes being developed Qualifications * 3+ years' experience supporting/managing/leading a customer-facing team * Remote management experience a plus ...

160 Driving Academy

Admissions Advisor

Springfield, IL · Remote

$18.75 - $25.25/hr

Experience in customer service, sales, or call center environment preferred. * Strong communication skills with the ability to build rapport quickly. * Ability to work in a remote environment and ...

New

Intuit

Post Sales Solution Engineer

Springfield, IL · Remote

$125K - $170K/yr

This role is designed as a strategic bridge: it offers a clear path toward Service Delivery ... Sacramento $125,500 - $170,000 California Remote (Bay Area) $133,000- $180,000 Colorado Remote $112 ...

New

Intuit

Post Sales Solution Engineer

Springfield, IL · Remote

$125K - $170K/yr

This role is designed as a strategic bridge: it offers a clear path toward Service Delivery ... Sacramento $125,500 - $170,000 California Remote (Bay Area) $133,000- $180,000 Colorado Remote $112 ...

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All JobsCustomer Service JobsRemote Customer Service Trainee JobsRemote Customer Service Trainee Jobs in Springfield, IL

Remote Customer Service Trainee information

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$27

How much do remote customer service trainee jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote customer service trainee in Springfield, IL is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $19.04 per hour, depending on experience, location, and employer.

What is a Remote Customer Service Trainee?

A Remote Customer Service Trainee is an entry-level employee who is learning the skills needed to assist customers through phone, email, chat, or other digital channels, while working from home or another remote location. Trainees undergo training to understand company policies, products, and customer service techniques. Their responsibilities typically include responding to customer inquiries, resolving basic issues, and escalating more complex problems to senior staff. The role is ideal for those looking to start a career in customer service with the flexibility of remote work.

What jobs pay 4000 a week without a degree?

Remote customer service trainee roles typically do not pay $4,000 per week without significant experience or advanced skills. High-paying jobs that reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or freelance consulting, rather than entry-level customer service positions.

What are some common challenges faced by Remote Customer Service Trainees, and how can they be effectively managed?

Remote Customer Service Trainees often face challenges such as staying motivated without in-person supervision, managing time effectively, and handling customer inquiries across digital channels. To overcome these, it's important to establish a structured daily routine, proactively communicate with team members and supervisors, and take advantage of the training and support resources provided. Regular check-ins and feedback sessions help trainees feel connected and supported, which can significantly ease the transition into a remote work environment.

What is the easiest remote job to get hired for?

Remote customer service trainee positions are often among the easiest remote jobs to obtain because they typically require minimal prior experience and offer on-the-job training. These roles usually involve basic communication skills and familiarity with customer service tools, making them accessible for entry-level applicants.

How much does Amazon pay for remote customer service?

Amazon's remote customer service trainee positions typically pay around $15 to $17 per hour, depending on location and experience. The role often involves training on customer support tools and communication skills, with schedules that may include evenings and weekends.

What is the difference between Remote Customer Service Trainee vs Remote Customer Support Specialist?

AspectRemote Customer Service TraineeRemote Customer Support Specialist
CredentialsBasic training, no prior experience requiredExperience or certifications often preferred
Work EnvironmentTraining programs, entry-level supportFull support role, handling customer issues
Employer UsageCompanies training new hiresCompanies providing ongoing customer support
Search IntentEntry-level support roles, training opportunitiesExperienced support roles, troubleshooting

The main difference is that a Remote Customer Service Trainee is an entry-level position focused on training and learning, while a Remote Customer Support Specialist is a more experienced role responsible for resolving customer issues. Trainees typically undergo training, whereas specialists handle ongoing customer inquiries independently.

How to make $1000 a week remotely?

A remote customer service trainee can increase earnings to $1000 a week by working full-time hours, often 40 or more per week, and gaining experience to handle higher-paying roles or specialized support. Developing strong communication skills, using relevant tools, and seeking opportunities with higher pay or bonuses can also help reach this income level.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Trainee, and why are they important?

To thrive as a Remote Customer Service Trainee, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk systems, and basic computer applications is typically required. Outstanding trainees demonstrate patience, active listening, and adaptability to handle diverse customer needs in a virtual environment. These skills and qualities are essential for delivering excellent customer experiences and maintaining company reputation in a remote work setting.
What are popular job titles related to Remote Customer Service Trainee jobs in Springfield, IL? For Remote Customer Service Trainee jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Trainee jobs in Springfield, IL look for? The top searched job categories for Remote Customer Service Trainee jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Customer Service Trainee jobs? Cities near Springfield, IL with the most Remote Customer Service Trainee job openings:
Remote Customer Service Trainee jobs near you
Infographic showing various Remote Customer Service Trainee job openings in Springfield, IL as of July 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,330 per year, or $17 per hour.
TurboTax Experts Manager 1 FTE

TurboTax Experts Manager 1 FTE

Intuit

Springfield, IL • Remote

$45.50 - $61/hr

Full-time

Re-posted 8 days ago

Intuit rating

8.3

Company rating: 8.3 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

85th of 209 rated software companies

Job description

If you are a highly motivated individual with a business and tax background and experience in managing a high performing team, we need you to lead a team of highly qualified tax professionals. You will be providing leadership and performance management to a team of front line Tax Experts or Leads, who provide guidance to customers completing their taxes in TurboTax. 


This is full time U.S. (Remote) Manager 1 role for TurboTax Live




Responsibilities

  • Deliver the highest quality support to TurboTax customers through performance management of talent
  • Create a high-performing team that provides Care that is so good, our customers rave about it
  • Drive customer satisfaction through proactive and constructive engagement in a cross-functional team
  • Foster a team environment of collaboration, accountability, and continuous improvement
  • Effectively lead using Intuit Values and align your team with the values
  • Effectively use data to evaluate, identify and coach performance.
  • Lead the team through a fast-paced, constantly changing environment
  • TurboTax Live serves customers in all time zones, 7 days per week during tax season.  Candidates must be willing and able to consistently work hours to support their teams that live in all time zones and work varied schedules. Please note this is a full-time position typically requiring a minimum 40 hours per week, with possibility for additional hours worked during tax season


Typical Deliverables:

  • Drive quality customer engagements by monitoring your team's performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals.
  • Accurate, efficient resolutions to escalated customer issues
  • Provide growth and collaboration opportunities through use of employee one-on-one sessions, team op mechs and ongoing learning sessions
  • Focus on retention of staff, addressing expert needs and concerns timely
  • Enhance team performance through employee coaching and mentoring, including motivational and difficult conversations
  • Act as the conduit between the team and the business by condensing and disseminating large amounts of information
  • Timely review and completion of administrative tasks such as payroll and schedules
  • Possess strong business acumen
  • Able to effectively communicate to multiple skill levels and personalities
  • Drive or contribute to projects to improve the overall customer and expert
  • Experiences and help introduce new services or processes being developed

Qualifications

  • 3+ years' experience supporting/managing/leading a customer-facing team
  • Remote management experience a plus
  • 3 + years of experience preparing at least 30 tax returns/year for
  • 5 + years a plus
  • Business and Estate taxes a plus
  • Deep tax knowledge required.
  • Active credential a plus:
  • EA (Enrolled Agent),
  • CPA (Certified Public Accountant), or
  • Practicing Attorney with strong tax preparation experience
  • Understanding of how to manage a team and provide them with guidance in being successful
  • Proficient with technology; solid knowledge of computer operations, Microsoft Office (Word, Excel, PowerPoint, etc.) and Google (Forms, Doc, Sheets, Slides, etc.)
  • Critical thinking, following process and procedures, multi-tasking, problem solving, and teamwork
  • Goal oriented self-starter, able to work independently and as part of a team
  • Demonstrated ability to both drive and support project work in a team setting
  • Experience with Business Tax (S-corp, Partnership and/or C-corp) return preparation is a plus

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is:
Sacramento $45.5 - $61
California Remote (Bay Area) $45.5- $61
Colorado Remote $43- $58.5
Hawaii Remote $45.5- $61
Illinois Remote $43- $58.5
Maryland Remote $43- $58.5
Massachusetts Remote $45.5- $61
Minnesota Remote $39- $52.5
New Jersey Remote $45.5- $61
New York Remote $45.5- $61
Ohio Remote $39- $52.5
Vermont Remote $43- $58.5
Washington Remote $45.5- $61
Washington, DC Remote $43- $58.5Employment Type: Full-Time

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