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Remote Customer Service Team Lead Jobs in Springville, UT

Rocky Mountain Reserve

EDI Specialist

Provo, UT · On-site +1

$65K - $85K/yr

Remote Position Overview: We are a growing third party benefits administrator dedicated to helping ... At Rocky Mountain Reserve our customer service team is the backbone of our company! You will play ...

InsCipher

Tax Associate

Orem, UT · Remote

$21 - $26/hr

... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ... Escalate customer, state, or internal issues through proper channels when needed * Required to ...

NRG

Customer Solutions Specialist - Remote

Lindon, UT · On-site +1

$85 - $145/hr

Join our Customer Solutions Team , where you'll become a trusted expert who guides customers ... Deliver exceptional customer service across a high volume of inbound support calls * Provide clear ...

NRG

Customer Solutions Specialist - Remote

Lindon, UT · Remote

$85 - $145/hr

Join our Customer Solutions Team , where you'll become a trusted expert who guides customers ... Deliver exceptional customer service across a high volume of inbound support calls * Provide clear ...

NRG

Customer Solutions Specialist - Remote

Lindon, UT · Remote

$85 - $145/hr

Join our Customer Solutions Team , where you'll become a trusted expert who guides customers ... Deliver exceptional customer service across a high volume of inbound support calls * Provide clear ...

Promoted2

Remote Insurance Agent

Provo, UT · Remote

$60K - $110K/yr

Prior experience in sales, customer service, or financial services * Background in remote or ... Leadership advancement and team-building opportunities * No lead costs plus No cold calling How to ...

Fisher Organization

Entry-Level Remote Sales

Orem, UT · Remote

... service Monitor performance data and help your team strategize for success Organize and lead ... customer service, sales, or team leadership is a plus No degree or experience required but ...

HB Travels

Booking Coordinator (Remote)

Provo, UT · Remote

$35K - $70K/yr

... planning and exceptional customer service. As part of our team, you'll help clients create ... Work Location Remote -- applicants must reside in approved hiring regions. Apply Today If you're ...

HB Travels

Booking Coordinator (Remote)

Provo, UT · Remote

$16.50 - $21/hr

... customer service. As part of our team, you#39;ll help clients create unforgettable travel ... Work Location Remote -- applicants must reside in approved hiring regions. Apply Today If you#39;re ...

Caselle

Payroll / Payroll Client Services/CSR

Provo, UT · On-site +1

$56K - $58K/yr

As a Client Service Analyst, you'll be on the front lines of our customer experience - assisting ... flexible hybrid or remote work options. Most importantly, you'll be part of an innovative ...

Kelso Building Services

BAS Service Technician

Provo, UT · Remote

$30 - $45/hr

Utilize remote monitoring tools to identify and resolve issues proactively. Customer Support ... growing team of BAS experts across the country. If you are looking for a career where you can ...

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All JobsCustomer Service Team Lead JobsRemote Customer Service Team Lead JobsRemote Customer Service Team Lead Jobs in Springville, UT

Remote Customer Service Team Lead information

See Springville, UT salary details

$8

$20

$38

How much do remote customer service team lead jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote customer service team lead in Springville, UT is $20.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $21.92 per hour, depending on experience, location, and employer.

What is a remote customer service team lead?

A Remote Customer Service Team Lead is a professional responsible for managing and guiding a team of customer service representatives who work from various locations, typically outside a central office. This role involves monitoring team performance, providing training and support, resolving complex customer issues, and ensuring quality service standards are maintained. The Team Lead also acts as a liaison between the team and upper management, helping to implement company policies and improve customer satisfaction. Strong communication, leadership, and problem-solving skills are essential for success in this position.

How does a remote customer service team lead effectively manage and support a distributed team?

As a Remote Customer Service Team Lead, you will leverage digital communication tools to oversee team performance, provide coaching, and foster collaboration among geographically dispersed agents. Frequent video meetings, clear documentation, and real-time messaging platforms are essential for maintaining team cohesion and ensuring everyone is aligned with company goals. You'll also monitor key performance metrics, handle escalations, and create an inclusive environment where team members feel supported despite the lack of face-to-face interaction. This role requires strong organizational skills and the ability to adapt leadership techniques to a virtual setting.

What are the key skills and qualifications needed to thrive as a remote customer service team lead, and why are they important?

To thrive as a Remote Customer Service Team Lead, you need strong leadership, problem-solving abilities, and experience in customer service management, often supported by a relevant degree or prior supervisory experience. Familiarity with CRM platforms, ticketing systems, and communication tools like Slack or Zoom is typically required. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies ensure efficient team coordination, high-quality customer support, and the achievement of service goals in a virtual environment.

What is the difference between Remote Customer Service Team Lead vs Remote Customer Service Representative?

AspectRemote Customer Service Team Lead
CredentialsExperience in customer service, leadership skills, possibly supervisory certifications
Work EnvironmentLeads a team, manages workflows, provides training and support
Employer UsageUsed by companies to denote a supervisory role overseeing customer service reps
Search IntentPeople looking for leadership roles in customer service, team management positions

The Remote Customer Service Team Lead typically has leadership responsibilities, overseeing a team of customer service representatives, providing guidance, and managing workflows. In contrast, a Remote Customer Service Representative primarily handles customer inquiries without supervisory duties. Both roles require strong communication skills and customer service experience, but the team lead position emphasizes leadership and management skills.

What are popular job titles related to Remote Customer Service Team Lead jobs in Springville, UT?

For Remote Customer Service Team Lead jobs in Springville, UT, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Team Lead jobs in Springville, UT look for?

The top searched job categories for Remote Customer Service Team Lead jobs in Springville, UT are:

What cities near Springville, UT are hiring for Remote Customer Service Team Lead jobs?

Cities near Springville, UT with the most Remote Customer Service Team Lead job openings:

Remote Customer Service Team Lead jobs near you
Infographic showing various Remote Customer Service Team Lead job openings in Springville, UT as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% Remote job distribution, with an average salary of $41,882 per year, or $20.1 per hour.

Customer Service - Temporary Mon-Fri

Five Star Solutions

Provo, UT • On-site, Remote

$14/hr

Temporary

Posted 15 days ago

Key responsibilities

  • Manage large amounts of inbound calls in a timely manner

  • Follow communication 'scripts' when handling different topics

  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives

Job description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.
This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.
This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
Qualifications
  • Previous 3-6 months customer service or customer support experience preferred
  • Previous 3-6 months call center or office background experience a plus
  • Basic computer skills
  • Quick learner and able to work independently
  • Strong phone and verbal communication skills along with active listening
  • Must be 18 years of age
  • A background check applicable with state and federal laws will be required

Responsibilities
  • Manage large amounts of inbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Seize opportunities to upsell products when they arise
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Bring Your Own Device (BYOD)
  • This position requires you to provide your own equipment and workspace.
  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements:
  • Processor: Intel® Core™ i5-8250U Series or greater
  • Memory: 8GB on Windows 10 or 11 64 bits
  • Screen Resolution: 1280x768 or higher, dual monitors required
  • USB DSP headset
  • Click here for an example
  • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
  • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed
  • Firewall must be enabled (Will be checked prior to allowing login to system)
  • Must be hardwired to your modem or router/ No Wi-Fi or extenders
  • Click her for the BYOD policy for full detailed list of requirements

$14 - $14 an hour
Shift differential (extra $1/hr nights & wkds)
Work hours - Shifts between 6:00am-6:00 pm (MST) ; Work Days - Mon-Fri
Paid Training - typically 2-5 days in length from 7:00am-4:00pm (MST)
Status - Full Time or Part Time Temporary; 16-40 hours per week
Must be available to work on the first and last business day of each month
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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