ZipRecruiter

Log In

2

Remote Customer Service Team Lead Jobs in Rochester, MI

Liveops

Remote Spanish Bilingual Customer Service

Utica, MI · Remote

$14.25 - $17.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Troy, MI · Remote

$14.75 - $18.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Macomb, MI · Remote

$15 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Detroit, MI · Remote

$15.25 - $19.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Livonia, MI · Remote

$14.50 - $18.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Warren, MI · Remote

$14.50 - $18.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

previous page

Showing results 41-60

All JobsCustomer Service Team Lead JobsRemote Customer Service Team Lead JobsRemote Customer Service Team Lead Jobs in Rochester, MI

Remote Customer Service Team Lead information

See Rochester, MI salary details

$8

$19

$38

How much do remote customer service team lead jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote customer service team lead in Rochester, MI is $19.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $21.68 per hour, depending on experience, location, and employer.

How does a remote customer service team lead effectively manage and support a distributed team?

As a Remote Customer Service Team Lead, you will leverage digital communication tools to oversee team performance, provide coaching, and foster collaboration among geographically dispersed agents. Frequent video meetings, clear documentation, and real-time messaging platforms are essential for maintaining team cohesion and ensuring everyone is aligned with company goals. You'll also monitor key performance metrics, handle escalations, and create an inclusive environment where team members feel supported despite the lack of face-to-face interaction. This role requires strong organizational skills and the ability to adapt leadership techniques to a virtual setting.

What is a remote customer service team lead?

A Remote Customer Service Team Lead is a professional responsible for managing and guiding a team of customer service representatives who work from various locations, typically outside a central office. This role involves monitoring team performance, providing training and support, resolving complex customer issues, and ensuring quality service standards are maintained. The Team Lead also acts as a liaison between the team and upper management, helping to implement company policies and improve customer satisfaction. Strong communication, leadership, and problem-solving skills are essential for success in this position.

What is the difference between Remote Customer Service Team Lead vs Remote Customer Service Representative?

AspectRemote Customer Service Team Lead
CredentialsExperience in customer service, leadership skills, possibly supervisory certifications
Work EnvironmentLeads a team, manages workflows, provides training and support
Employer UsageUsed by companies to denote a supervisory role overseeing customer service reps
Search IntentPeople looking for leadership roles in customer service, team management positions

The Remote Customer Service Team Lead typically has leadership responsibilities, overseeing a team of customer service representatives, providing guidance, and managing workflows. In contrast, a Remote Customer Service Representative primarily handles customer inquiries without supervisory duties. Both roles require strong communication skills and customer service experience, but the team lead position emphasizes leadership and management skills.

What are the key skills and qualifications needed to thrive as a remote customer service team lead, and why are they important?

To thrive as a Remote Customer Service Team Lead, you need strong leadership, problem-solving abilities, and experience in customer service management, often supported by a relevant degree or prior supervisory experience. Familiarity with CRM platforms, ticketing systems, and communication tools like Slack or Zoom is typically required. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies ensure efficient team coordination, high-quality customer support, and the achievement of service goals in a virtual environment.
What are popular job titles related to Remote Customer Service Team Lead jobs in Rochester, MI? For Remote Customer Service Team Lead jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Team Lead jobs in Rochester, MI look for? The top searched job categories for Remote Customer Service Team Lead jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Remote Customer Service Team Lead jobs? Cities near Rochester, MI with the most Remote Customer Service Team Lead job openings:
Remote Customer Service Team Lead jobs near you
Infographic showing various Remote Customer Service Team Lead job openings in Rochester, MI as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% Remote job distribution, with an average salary of $41,451 per year, or $19.9 per hour.

Customer Service Trainee

Delta Dental of Michigan

Farmington Hills, MI • On-site, Remote

$14.25 - $19.75/hr

Full-time

Medical, Dental

Re-posted 17 days ago

Job description

Job Title:
Customer Service Trainee
Number of Positions:
16
Location:
Farmington Hills, MI
Location Specifics:
Fully Remote
Job Summary:
Candidates must reside in Michigan within a reasonable commuting distance of our Farmington Hills, MI office for team meetings, collaborative sessions, and training.
Training will be hybrid.
At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities for all. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.
At Delta Dental, we celebrate our All In culture. It's a mindset, feeling and attitude we wrap around all that we do - from taking charge of our careers, to helping colleagues and lending a hand in the community.
Typical Assignments:
In a developing and learning capacity, the Trainee will perform the following typical assignments:
  • Researches inquiries by accessing the claims processing system and other informational sources
  • Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc.
  • Maintains related departmental records and files
  • Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc.
  • Makes corrections to claims and eligibility
  • Enters new claims, eligibility and subscriber information into the mainframe
  • Reviews subscriber's coverage to determine type and level of benefits

#LI-Remote
Minimum Requirements:
Bidding Requirements:
  • Possess a high school diploma or equivalent
  • One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience
  • Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position)
  • Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday
  • Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.

Apply