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Remote Customer Service Team Lead Jobs in Normal, IL

Work closely with the Detailing Department and other team members to communicate design ... lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Work closely with the Detailing Department and other team members to communicate design ... lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

We are currently hiring for a remote sales position with a structured training program . This role ... our lead system, and the Insurance needs of the customers in the geographic areas in which you ...

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Remote Customer Service Team Lead information

See Normal, IL salary details

$9

$21

$40

How much do remote customer service team lead jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote customer service team lead in Normal, IL is $21.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $23.03 per hour, depending on experience, location, and employer.

How does a remote customer service team lead effectively manage and support a distributed team?

As a Remote Customer Service Team Lead, you will leverage digital communication tools to oversee team performance, provide coaching, and foster collaboration among geographically dispersed agents. Frequent video meetings, clear documentation, and real-time messaging platforms are essential for maintaining team cohesion and ensuring everyone is aligned with company goals. You'll also monitor key performance metrics, handle escalations, and create an inclusive environment where team members feel supported despite the lack of face-to-face interaction. This role requires strong organizational skills and the ability to adapt leadership techniques to a virtual setting.

What is a remote customer service team lead?

A Remote Customer Service Team Lead is a professional responsible for managing and guiding a team of customer service representatives who work from various locations, typically outside a central office. This role involves monitoring team performance, providing training and support, resolving complex customer issues, and ensuring quality service standards are maintained. The Team Lead also acts as a liaison between the team and upper management, helping to implement company policies and improve customer satisfaction. Strong communication, leadership, and problem-solving skills are essential for success in this position.

What is the difference between Remote Customer Service Team Lead vs Remote Customer Service Representative?

AspectRemote Customer Service Team Lead
CredentialsExperience in customer service, leadership skills, possibly supervisory certifications
Work EnvironmentLeads a team, manages workflows, provides training and support
Employer UsageUsed by companies to denote a supervisory role overseeing customer service reps
Search IntentPeople looking for leadership roles in customer service, team management positions

The Remote Customer Service Team Lead typically has leadership responsibilities, overseeing a team of customer service representatives, providing guidance, and managing workflows. In contrast, a Remote Customer Service Representative primarily handles customer inquiries without supervisory duties. Both roles require strong communication skills and customer service experience, but the team lead position emphasizes leadership and management skills.

What are the key skills and qualifications needed to thrive as a remote customer service team lead, and why are they important?

To thrive as a Remote Customer Service Team Lead, you need strong leadership, problem-solving abilities, and experience in customer service management, often supported by a relevant degree or prior supervisory experience. Familiarity with CRM platforms, ticketing systems, and communication tools like Slack or Zoom is typically required. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies ensure efficient team coordination, high-quality customer support, and the achievement of service goals in a virtual environment.
What are popular job titles related to Remote Customer Service Team Lead jobs in Normal, IL? For Remote Customer Service Team Lead jobs in Normal, IL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Team Lead jobs in Normal, IL look for? The top searched job categories for Remote Customer Service Team Lead jobs in Normal, IL are:
What cities near Normal, IL are hiring for Remote Customer Service Team Lead jobs? Cities near Normal, IL with the most Remote Customer Service Team Lead job openings:
Infographic showing various Remote Customer Service Team Lead job openings in Normal, IL as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% Remote job distribution, with an average salary of $44,027 per year, or $21.2 per hour.

Professional Engineer P.E. - Remote

Nucor

El Paso, IL • On-site, Remote

$103K - $138K/yr

Full-time

Re-posted 15 days ago


Nucor rating

7.6

Company rating: 7.6 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

226th of 537 rated manufacturers


Job description

Job Details

Division: American Buildings Company - IL

Location: El Paso, IL, United States  

Other Available Locations: N/A

Base Salary Range for this position is $103,174 - $138,256 annually

This position is eligible for annual bonuses

Annual Return on Assests Bonus Percentage (ROA) (5 year average) = 20.7% of eligible earnings

Annual Profit Sharing Bonus Percentage (5 Year Average) = 20.4% of eligible earnings.

Are you a talented engineer with a passion for designing innovative structures? Nucor Buildings Group is searching for individuals who can contribute to our sales growth and profitability by creating safe, accurate, and cost-effective metal building systems. As a Remote Professional Engineer, you'll play a crucial role in the design process, ensuring that each project meets our high standards of quality and performance.

Basic Job Functions:

In this role, you will be responsible for designing all aspects of our metal building systems, including structural steel, wall and roof panels, secondary members, and stability bracing. Your duties will include, but aren't limited to:

Creative Design: Develop safe and economical structures that fulfill project requirements while adhering to industry codes and standards. Each project is unique!

Technical Analysis: Utilize our proprietary software for frame, secondary, bracing, crane, mezzanine, and panel analysis to ensure structural integrity and performance.

Collaborative Approach: Work closely with the Detailing Department and other team members to communicate design requirements effectively and ensure seamless project execution.

Oversight: Review and check structural drawings for accuracy.

Continuous Learning: Embrace opportunities to grow and develop as an engineer, collaborating with various teams throughout the division to find innovative solutions and explore unique career paths within our organization.

You can be an engineer anywhere, so why choose Nucor?

Unique Projects: Each project presents a new challenge, offering you the opportunity to design a wide range of structures and expand your skills.

Comprehensive Design: Design for the entire building, from the base plate up, giving you a holistic understanding of the construction process.

On-Site Fabrication Shop: For many of our divisions, the fabrication shop is conveniently located on-site, allowing you to see your designs come to life and ensuring quality control throughout the manufacturing process.

Team Collaboration: Enjoy working with talented teammates from various departments, fostering a collaborative environment where ideas are shared, and creativity thrives.

Professional Development: Explore different departments and roles through crosstraining opportunities, empowering you to grow and excel in your career as an engineer 

*Fully remote work opportunity: Teammates in this key engineering role have the option to work fully remote.*

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Minimum Qualifications:

Bachelor of Science in Civil Engineering/Architectural Engineering from an ABET Accredited school.

  Proficient verbal and written communication in the English language.

Strong knowledge of structural building codes: IBC, AISC 360, AISC 341, AISC 358, ASCE7, AISI, etc.

Professional Engineer (P.E.) registration in the United States with the ability to be licensed in other states as needed.

Resides within the continental United States, availability as followed:

 - Minimum 8 consecutive hours

 - Available from 9 am to 3 pm CST

Ability to travel to home division or job sites as needed. (<10% travel)

Candidates must be legally authorized to work in the US (Nucor will not sponsor the need for a visa now or in the future) 

Preferred Qualifications:

A background in Engineering in the Pre-Engineered Metal Building Industry.

Proficiency with some type of metal building design software package. 

Resides within the Midwest

About Us:

Nucor Buildings Group (NBG), a proud Nucor product group, is one of North America's largest and most experienced manufacturers of metal building systems. With multiple locations throughout the United States, NBG is proud to design world-class building solutions tailored to meet the needs of any market including commercial, industrial, agricultural, and institutional. Our brands include American Buildings, CBC Steel Buildings, Kirby Building Systems, and Nucor Building Systems. NBG offers work/life balance and a variety of benefits and performance incentives. We take pride in connecting teammates to meaningful work and focus heavily on both personal and professional development. Whether your background is in engineering and design, information technology and software development, marketing, or sales, with Nucor Buildings Group you can go as far as your drive and ambition will take you.

Why Nucor?

When you join Nucor, America's largest steel manufacturer and recycler, you'll help create a variety of steel products that become so much more, for so many people. And you won't do it alone. Our supportive culture builds each other up, values family, relationships, and puts safety above anything else. With the freedom to take your ideas to the next level, there's no end to what you can achieve. This is your chance to build a lifelong career, give back to your community, make the world a better place - and BE PART OF SOMETHING BIGGER.

Job Security - Benefits - Bonus Programs

With performance-based compensation, profit sharing, and a no-layoff practice, we take care of our teammates who design, engineer, fabricate, and support the products that define our company. Join us in driving success and shaping the future of our division. Apply now and become an integral part of our team! 

Nucor is an Equal Opportunity/Affirmative Action Employer - M/F/Disabled/Vets - and a drug - free workplace


What Nucor employees say

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About Nucor

Sourced by ZipRecruiter

Nucor Corporation is an American producer of steel and related products based in Charlotte, North Carolina. It is the largest steel producer in the United States, the largest "mini-mill" steelmaker (i.e. it uses electric arc furnaces to melt scrap steel as opposed to blast furnaces to melt iron), and the biggest recycler of scrap in North America. As of 2021, Nucor was the 15th-largest steel producer in the world.

Industry

Primary metal manufacturing

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1905

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