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Remote Customer Service Supervisor Jobs in Raleigh, NC

HedgeServ

Investor Services Supervisor

Raleigh, NC · On-site +1

Alongside our technology, we offer award-winning service through our team-based approach -- led by ... HedgeServ supports employees through a variety of offerings, including remote and hybrid working ...

HMG Careers

Remote Sales and Service Advisor

Garner, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Dot Compliance

Customer Support Team Lead

Raleigh, NC · Remote

Collaborate with Regional Support, Customer Success, Professional Services, and Product to escalate ... Flexible PTO and remote-first work environment * Professional development and leadership training

HMG Careers

Remote Sales and Service Advisor

Clayton, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Kittrell, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Carrboro, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Apex, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Wendell, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Service Supervisor JobsRemote Customer Service Supervisor JobsRemote Customer Service Supervisor Jobs in Raleigh, NC

Remote Customer Service Supervisor information

See Raleigh, NC salary details

$23.8K

$56.4K

$98.2K

How much do remote customer service supervisor jobs pay per year?

As of Aug 12, 2026, the average yearly pay for remote customer service supervisor in Raleigh, NC is $56,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $68,000.00 per year, depending on experience, location, and employer.

What is a remote customer service supervisor?

A Remote Customer Service Supervisor oversees a team of customer service representatives who work from various locations. They ensure team productivity, monitor performance, resolve customer issues, and implement policies to improve service quality. This role involves coaching employees, analyzing support metrics, and facilitating communication between teams. Strong leadership, problem-solving skills, and familiarity with customer service software are essential for success in this position.

What does a remote customer service supervisor do?

A typical day as a Remote Customer Service Supervisor involves monitoring team performance, providing coaching and feedback, resolving escalated customer issues, and ensuring service standards are met. You'll spend significant time in virtual meetings with your team, analyzing service metrics, and collaborating with other departments such as IT or Quality Assurance. Most supervisors also oversee scheduling, handle process improvements, and contribute to training initiatives. The role is dynamic, combining hands-on support with strategy, and requires strong organization and communication to keep a dispersed team engaged and productive.

What are the key skills and qualifications needed to thrive in the remote customer service supervisor position?

To excel as a Remote Customer Service Supervisor, you need experience in customer service leadership, strong problem-solving abilities, and a relevant educational background such as a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Zendesk or Salesforce), remote communication tools (such as Slack or Zoom), and workforce management software is often required. Outstanding interpersonal skills, motivation, and the ability to lead and support remote teams are essential soft skills. These competencies ensure effective team management, high-quality service, and the ability to handle the unique challenges of supervising in a remote environment.

What are popular job titles related to Remote Customer Service Supervisor jobs in Raleigh, NC? For Remote Customer Service Supervisor jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Supervisor jobs in Raleigh, NC look for? The top searched job categories for Remote Customer Service Supervisor jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Customer Service Supervisor jobs? Cities near Raleigh, NC with the most Remote Customer Service Supervisor job openings:
Remote Customer Service Supervisor jobs near you
Infographic showing various Remote Customer Service Supervisor job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $56,379 per year, or $27.1 per hour.

Customer Service Representative - State Farm Agent Team Member

Clay Hamilton - State Farm Agent

Franklinton, NC • Remote

$38K/yr

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

Job description

Benefits:
  • Simple IRA
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Clay Hamilton - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist clients with policy changes and updates.
  • Process insurance claims and follow up with clients.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Strong communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Prior State Farm experience (required).
  • Must be currently licensed.

This is a remote position.