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Remote Customer Service Supervisor Jobs in Raleigh, NC

HedgeServ

Investor Services Supervisor

Raleigh, NC · On-site +1

Alongside our technology, we offer award-winning service through our team-based approach -- led by ... HedgeServ supports employees through a variety of offerings, including remote and hybrid working ...

Rentokil

Planning Specialist, Customer Experience

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Summarizes and reviews plans daily with the Service Planning Supervisor * Creates summary reports ... customer service agent Physical Demands and Working Conditions: The physical demands are ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Contact HirexHire for more client information THE ROLE Our client is seeking a Customer Support ...

Siemens Energy, Inc.

Crew Leader(REMOTE)

Selma, NC · On-site +1

Transformer Service Crew Leader (CL) is a working field service supervisor responsible for ... customer, and/or organization as a whole. The CL reports to the assigned Transformer Resource ...

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All JobsCustomer Service Supervisor JobsRemote Customer Service Supervisor JobsRemote Customer Service Supervisor Jobs in Raleigh, NC

Remote Customer Service Supervisor information

See Raleigh, NC salary details

$23.8K

$56.4K

$98.2K

How much do remote customer service supervisor jobs pay per year?

As of Jul 15, 2026, the average yearly pay for remote customer service supervisor in Raleigh, NC is $56,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $68,000.00 per year, depending on experience, location, and employer.

What is a Remote Customer Service Supervisor job?

A Remote Customer Service Supervisor oversees a team of customer service representatives who work from various locations. They ensure team productivity, monitor performance, resolve customer issues, and implement policies to improve service quality. This role involves coaching employees, analyzing support metrics, and facilitating communication between teams. Strong leadership, problem-solving skills, and familiarity with customer service software are essential for success in this position.

What does a typical day look like for a Remote Customer Service Supervisor?

A typical day as a Remote Customer Service Supervisor involves monitoring team performance, providing coaching and feedback, resolving escalated customer issues, and ensuring service standards are met. You'll spend significant time in virtual meetings with your team, analyzing service metrics, and collaborating with other departments such as IT or Quality Assurance. Most supervisors also oversee scheduling, handle process improvements, and contribute to training initiatives. The role is dynamic, combining hands-on support with strategy, and requires strong organization and communication to keep a dispersed team engaged and productive.

What are the key skills and qualifications needed to thrive in the Remote Customer Service Supervisor position, and why are they important?

To excel as a Remote Customer Service Supervisor, you need experience in customer service leadership, strong problem-solving abilities, and a relevant educational background such as a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Zendesk or Salesforce), remote communication tools (such as Slack or Zoom), and workforce management software is often required. Outstanding interpersonal skills, motivation, and the ability to lead and support remote teams are essential soft skills. These competencies ensure effective team management, high-quality service, and the ability to handle the unique challenges of supervising in a remote environment.

What are popular job titles related to Remote Customer Service Supervisor jobs in Raleigh, NC? For Remote Customer Service Supervisor jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Supervisor jobs in Raleigh, NC look for? The top searched job categories for Remote Customer Service Supervisor jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Customer Service Supervisor jobs? Cities near Raleigh, NC with the most Remote Customer Service Supervisor job openings:
Remote Customer Service Supervisor jobs near you
Infographic showing various Remote Customer Service Supervisor job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $56,379 per year, or $27.1 per hour.
Online Customer Service - No Experience

Online Customer Service - No Experience

American Income Life Insurance Company

Raleigh, NC • On-site, Remote

$90K - $120K/yr

Full-time

Posted 16 days ago

Job description

AO Globe Life is seeking motivated professionals ready to build a career that prioritizes impact and professional growth. In this fully remote opportunity, you will help individuals and families access important supplemental benefit programs while working from home.
You will connect with individuals who have requested information about benefit programs, schedule virtual consultations, and guide them through their available options.
Responsibilities
  • Connect with individuals who have expressed interest in learning about benefit programs
  • Schedule and conduct virtual consultations with clients via Zoom
  • Explain available benefit options and assist clients through the enrollment process
  • Maintain accurate client information and digital records
  • Participate in weekly training sessions and coaching meetings
What We Offer
  • 100% remote role - work from anywhere in the United States
  • Flexible scheduling
  • Warm leads provided - no cold calling or prospecting
  • Weekly pay via direct deposit
  • Full training and licensing support
  • Opportunities for professional development and advancement
Requirements
  • Must be legally authorized to work in the United States
  • Reliable internet connection
  • Windows-based laptop or desktop computer with a functioning webcam
About AO Globe Life
AO Globe Life provides supplemental benefits to working families across the United States, including union members, credit union members, and veterans. With more than 70 years of service and a growing remote-first workforce, our organization focuses on service, integrity, and meaningful career opportunities.
Interested?
Apply today to learn more about joining a remote team where you can grow professionally while helping families access important benefits.

Apply