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Remote Customer Service Supervisor Jobs in Puerto Rico

National Labor Relations Board

$147K - $197K/yr

This is not a remote position. * Relocation expenses are not authorized. * This is an Excepted Service position. * This position is not part of the Bargaining Unit. * Applicants may be subject to ...

Huntington

Auto Finance Market Manager 3

Florida, PR · On-site +1

... and customer service. * Makes decisions and acts in accordance with established policies and ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site +1

Remote/hybrid experience preferred * A minimum of 2-4 years' administrative experience and/or customer service or relevant educational attainment required * Knowledge in pre-authorizations and health ...

ICF

Project Manager - (Puerto Rico)

San Juan, PR · On-site +1

Respond to customer enquiries and concerns promptly and professionally. Location: Remote role based ... Working at ICF ICF is a global advisory and technology services provider, but we're not your ...

Huntington

RV/Marine Sales Rep Sr.

Florida, PR · On-site +1

Manages Dealer sales, service, and the training of dealership staff * Builds business by ... Remote Our Approach to Office Workplace Type Certain positions outside our branch network may be ...

ABB

Business Process Manager

Aguadilla, PR · Remote

This is a remote position, with preference for candidates to be located in a major metro city in ... ABB's Service Division partners with our customers to improve the availability, reliability ...

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Remote Customer Service Supervisor information

What is a Remote Customer Service Supervisor job?

A Remote Customer Service Supervisor oversees a team of customer service representatives who work from various locations. They ensure team productivity, monitor performance, resolve customer issues, and implement policies to improve service quality. This role involves coaching employees, analyzing support metrics, and facilitating communication between teams. Strong leadership, problem-solving skills, and familiarity with customer service software are essential for success in this position.

What does a typical day look like for a Remote Customer Service Supervisor?

A typical day as a Remote Customer Service Supervisor involves monitoring team performance, providing coaching and feedback, resolving escalated customer issues, and ensuring service standards are met. You'll spend significant time in virtual meetings with your team, analyzing service metrics, and collaborating with other departments such as IT or Quality Assurance. Most supervisors also oversee scheduling, handle process improvements, and contribute to training initiatives. The role is dynamic, combining hands-on support with strategy, and requires strong organization and communication to keep a dispersed team engaged and productive.

What are the key skills and qualifications needed to thrive in the Remote Customer Service Supervisor position, and why are they important?

To excel as a Remote Customer Service Supervisor, you need experience in customer service leadership, strong problem-solving abilities, and a relevant educational background such as a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Zendesk or Salesforce), remote communication tools (such as Slack or Zoom), and workforce management software is often required. Outstanding interpersonal skills, motivation, and the ability to lead and support remote teams are essential soft skills. These competencies ensure effective team management, high-quality service, and the ability to handle the unique challenges of supervising in a remote environment.

What are the most commonly searched types of Customer Service Supervisor jobs in Puerto Rico? The most popular types of Customer Service Supervisor jobs in Puerto Rico are:
What job categories do people searching Remote Customer Service Supervisor jobs in Puerto Rico look for? The top searched job categories for Remote Customer Service Supervisor jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Remote Customer Service Supervisor jobs? Cities in Puerto Rico with the most Remote Customer Service Supervisor job openings:
Remote Customer Service Supervisor jobs near you
Digital Identity Services Life Cycle Specialist (Puerto Rico)

Digital Identity Services Life Cycle Specialist (Puerto Rico)

Collins Aerospace

Santa Isabel, PR • Remote

Full-time

Medical, Life, Retirement

Posted 4 days ago

Collins Aerospace rating

8.5

Company rating: 8.5 out of 10

Based on 243 frontline employees who took The Breakroom Quiz

22nd of 60 rated aerospace companies

Job description

Date Posted:

2026-06-09

Country:

United States of America

Location:

US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

RTX is seeking a Digital Identity Services Life Cycle Specialist to join our Digital Identity Services Operations Life Cycle team.  This role will work with various vendors and stakeholders to help maintain enterprise wide solutions. This role is responsible for supporting the management of multiple Active Directory domains, Azure cloud environments, and the tools supporting them. Further responsibilities include troubleshooting system issues, documenting processes and procedures, non-standard change implementations and participating in program / project calls.

What You Will Do

  • Installation, customization, configuration, and support of Active Directory support and governance tools
  • Support processes needed to maintain an efficient platform. This may include but is not limited to promoting and demoting domain controllers, updating sites and services, and maintaining currency and patching on directory management systems.
  • Review and update process documentation
  • Participate in production support for Sev 1 / Sev 2 incidents
  • This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.


Qualifications You Must Have

  • A University Degree or equivalent experience and minimum 2 years prior relevant experience, or an Advanced Degree in a related field and minimum 1 year experience.
  • Working knowledge in scripting (PowerShell)
  • Working knowledge of change management processes
  • Experience managing large multi-forest Active Directory environments
  • Experience working with One Identity Active Roles
  • Experience with using Splunk to review logs


Qualifications We Prefer

  • Ability to work independently with limited supervision and provide clear and documented status updates and metrics.
  • Must have the ability to quickly learn and adapt to new concepts, capabilities or tools.
  • Team player with proven collaboration, critical thinking and problem-solving skills.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

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About Collins Aerospace

Sourced by ZipRecruiter

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

2018

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