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Customer Service Supervisor Manager Jobs in Puerto Rico

Tradewind Aviation

PR · On-site

The Supervisor will consistently strive for top-tier customer service at every client interaction ... RESPONSIBILITIES * Assist the San Juan Station Manager in overseeing and managing the Tradewind San ...

Tradewind

PR · On-site

The Supervisor will consistently strive for top-tier customer service at every client interaction ... RESPONSIBILITIES * Assist the San Juan Station Manager in overseeing and managing the Tradewind San ...

Tradewind Aviation LLC

PR · On-site

The Supervisor will consistently strive for top-tier customer service at every client interaction ... RESPONSIBILITIES * Assist the San Juan Station Manager in overseeing and managing the Tradewind San ...

Global Partners

Guest Service Supervisor

Rincon, PR · On-site

$16.50 - $19.50/hr

... management. At Global Partners, business starts with people ... Since 1933, we've believed in taking care of our customers, our guests, our communities, and each ...

Saks OFF 5TH

Customer Experience Lead

Ponce, PR

As the Supervisor, you are responsible for ensuring delivery of exceptional customer service and ... Collaborate with store management team to organize marketing and promotional campaigns, and to ...

Bio-Nuclear of Puerto Rico

PR · On-site

$11.25 - $12.50/hr

Customer Service Immediate Supervisor: Customer Service Supervisor Classification: Non-Exempt ... Good emotional self-management * Proficiency in Windows applications (Word, Excel, and Outlook ...

Burlington

Operations/Service Manager

Villalba, PR

$24.95 - $33.25/hr

Provide guidance to the Customer Service Supervisors to ensure they meet customer service ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Burlington

Operations/Service Manager

Carolina, PR · On-site

$23.10 - $32.55/hr

Provide guidance to the Customer Service Supervisors to ensure they meet customer service ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Burlington

Operations Service Manager

Puerto Real, PR

$23.20 - $30.95/hr

Provide guidance to the Customer Service Supervisors to ensure they meet customer service ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

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Customer Service Supervisor Manager information

What is the difference between Customer Service Supervisor Manager vs Customer Service Representative?

AspectCustomer Service Supervisor ManagerCustomer Service Representative
CredentialsHigh school diploma; leadership experience often preferredHigh school diploma or equivalent
Work EnvironmentSupervises teams in call centers, retail, or service settingsHandles customer inquiries directly, often in call centers or retail
Employer & Industry UsageCommon in retail, telecom, banking, and hospitalityEntry-level role across similar industries
Search & Comparison IntentLooking for supervisory roles, leadership, management skillsSeeking entry-level customer service roles

The Customer Service Supervisor Manager oversees customer service teams, focusing on leadership, training, and performance management. In contrast, Customer Service Representatives handle direct customer interactions without supervisory responsibilities. The supervisor role requires more experience and leadership skills, while representatives focus on day-to-day customer support. Both roles are vital in customer service operations across various industries.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles often require extensive leadership experience, strategic skills, and a strong understanding of customer relations and business operations.

What is the highest position in customer service?

The highest position in customer service is typically the Customer Service Director or Vice President, responsible for overseeing the entire customer service department and setting strategic goals. These roles often require extensive experience, leadership skills, and knowledge of customer relations tools and processes.

What is the role of a customer service supervisor?

A customer service supervisor manages a team of customer service representatives, ensuring they provide quality support to clients. They handle escalated issues, monitor performance metrics, and train staff to improve service delivery, often using customer management tools. Strong communication, leadership skills, and knowledge of company policies are essential for this role.

What are the salary expectations for customer service managers?

Customer Service Supervisor Managers typically earn a median annual salary ranging from $45,000 to $70,000, depending on experience, location, and company size. Salaries can increase with additional certifications, leadership skills, and years of experience in customer service management roles.
What are the most commonly searched types of Customer Service Supervisor jobs in Puerto Rico? The most popular types of Customer Service Supervisor jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Customer Service Supervisor Manager jobs? Cities in Puerto Rico with the most Customer Service Supervisor Manager job openings:
Customer Service Supervisor Manager jobs near you
Customer Service Supervisor, San Juan

Customer Service Supervisor, San Juan

Tradewind Aviation

PR • On-site

Full-time

Medical, Retirement, PTO

Posted 25 days ago

Job description

Job Type
Full-time
Description
Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel-both private and scheduled service-throughout North America and the Caribbean.
For more details visit www.flytradewind.com
ABOUT THE CANDIDATE / ROLE
Tradewind Aviation is looking for a full-time San Juan Customer Service Supervisor to be based at our Caribbean base in San Juan, PR. This includes providing strong, positive leadership, guidance, and continuous training to the team in line with our company goals. They will promote and maintain a healthy work culture that produces excellent employee morale, and attracts the highest level of talent, while encouraging continuous growth. The Supervisor will consistently strive for top-tier customer service at every client interaction. Specifically, the San Juan Station Supervisor is responsible to:
RESPONSIBILITIES
  • Assist the San Juan Station Manager in overseeing and managing the Tradewind San Juan Station employees and services.
  • Ensure the day-to-day operation runs effectively in accordance with the established policies and procedures of the company and respective regulatory agencies
  • Be an expert in customer service
  • Efficiently coordinate and monitor all aspects of the operation
  • Ensure important information is being communicated appropriately between shifts
  • Liaison between company departments, vendors, and regulatory agencies
  • Develop and provide training and coaching to station personnel and vendors
  • Approve time off requests while maintaining appropriate staffing levels
  • Assist with recruitment and termination of employees
  • Responsible for always tracking and improving the quality of services provided by the San Juan Station
  • Measure and analyze employee performance and ensure all company procedures, protocols, and standards are followed by the employees
  • Be strategic in thought processes and decision-making
  • Develop and maintain documentation regarding employee conduct, client issues, feedback, and disciplinary actions
  • Take lead on service disruptions and direct appropriate follow-up
  • Observe safe ground handling procedures and maintenance of ground service equipment, including the performance of equipment checks
  • Ensure compliance of all safety procedures and airline policies
  • Ensure GOM procedures are always followed
  • Other duties as assigned by San Juan Station Manager or Caribbean General Manager

Requirements
QUALIFICATIONS
  • BS degree in a field related to business and/or management
  • 2 + years' work experience in a supervisory and leadership capacity, with general job knowledge
  • Able to proficiently read, write, speak, and understand English and Spanish
  • Able to work rotating shifts, schedules and able to work during nights, weekends and holidays
  • Able to successfully complete a background investigation, including FBI fingerprints and criminal history
  • Must be authorized to work in the U.S. or its territories without the need for future sponsorship
  • Must have a valid In-State Driver's License
  • Must be able to work under pressure and time constraints necessary to dispatch flights on time.
  • Must project a professional image
  • Proficient with Microsoft Word, Power Point and Excel
  • Self-motivated and a team player

PHYSICAL REQUIREMENTS
  • Ability to lift / push or pull, greater than or equal to 65 lbs.
  • Exposure to outdoor elements including heat, cold, rain, wind, and sun during ramp and operational duties.
  • Ability to communicate effectively on the phone and in meetings (in person or virtual)
  • Ability to use to operate a computer keyboard, mouse, and standard office equipment
  • Potential exposure to environmental factors such as: Aircraft fumes and exhaust

Tradewind Aviation offers a competitive pay and benefits program for full-time team members:
  • Comprehensive health and voluntary insurance plans
  • Retirement plan with company match
  • Paid time off
  • Standby travel on select Tradewind Aviation scheduled flights
  • Discounted standby travel benefits on numerous major and regional US and international airlines
  • A rewarding career path with opportunities for growth and advancement throughout the organization

Part-time and Seasonal team members are eligible for specific benefits based on location and hours worked.

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