ZipRecruiter

Log In

2

Remote Customer Service Representative Jobs in Rochester, NY

Kiongroup

Service Specialist

Henrietta, NY · On-site +1

$65K - $140K/yr

Audits, Preventative Maintenance, Remote Support, Proactive Services, Digitalization, Training, etc ... Performs reviews of service requests which may also include customers' standards specification and ...

Kiongroup

Service Specialist

Henrietta, NY · On-site +1

$65K - $140K/yr

Audits, Preventative Maintenance, Remote Support, Proactive Services, Digitalization, Training, etc ... Performs reviews of service requests which may also include customers' standards specification and ...

Indeflex

Be Seen First

Account Sales Representative

Rochester, NY · Remote

$50K - $150K/yr

If you're ready to be part of a team where promises are kept, white-glove customer service is the standard, and a collaborative and supportive environment is non-negotiable, Indeflex is the place for ...

next page

Showing results 1-20

All JobsCustomer Service Representative JobsRemote Customer Service Representative JobsRemote Customer Service Representative Jobs in Rochester, NY

Remote Customer Service Representative information

See Rochester, NY salary details

$9

$18

$26

How much do remote customer service representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote customer service representative in Rochester, NY is $18.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Representative, and why are they important?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

How do Remote Customer Service Representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What does a Remote Customer Service Representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

What jobs pay 4000 a week without a degree?

Customer Service Representative roles, especially remote positions, typically do not pay $4,000 per week without significant experience or specialized skills. High-paying jobs that can reach this level often require advanced skills, certifications, or experience in fields like sales, real estate, or freelance consulting, rather than entry-level customer service roles.

How much does Amazon pay for remote customer service?

Amazon's remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or performance-based incentives.

How to make $1000 a week remotely?

A remote Customer Service Representative can earn $1000 a week by working full-time hours, typically 40 hours, and earning an hourly wage of around $25 or more. Increasing income may involve taking on additional shifts, gaining specialized skills, or working for companies that offer higher pay rates or performance bonuses.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or related tools like live chat or CRM software. Many employers require a quiet workspace and reliable internet, and some may prefer candidates with prior experience or relevant certifications. Applying through online job boards and demonstrating good interpersonal skills can help secure remote positions.
What are the most commonly searched types of Customer Service Representative jobs in Rochester, NY? The most popular types of Customer Service Representative jobs in Rochester, NY are:
What are popular job titles related to Remote Customer Service Representative jobs in Rochester, NY? For Remote Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Representative jobs in Rochester, NY look for? The top searched job categories for Remote Customer Service Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Customer Service Representative jobs? Cities near Rochester, NY with the most Remote Customer Service Representative job openings:
Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Rochester, NY as of July 2026, with employment types broken down into 81% Full Time, 12% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,573 per year, or $18.5 per hour.
Calendar Clerk - Remote

Calendar Clerk - Remote

Friedman Vartolo LLP

Rochester, NY • On-site, Remote

$19.23/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 24 days ago

Job description

The Company
Friedman Vartolo LLP is a fast-growing, New York-based law firm specializing in real estate and default services, with over 300 employees providing top-tier legal services to our clients in seven states. While our legal expertise sets us apart, it's our mindset that drives us forward. We bring a fresh, fast-paced energy that drives our momentum and shapes how we approach every challenge.
We are a company that chooses to dig deeper, solving problems at the root instead of settling for surface fixes. Here, there are no passengers because every individual adds value, owns outcomes, and moves the firm forward. With an underdog mentality, we embrace constant elevation, always sharpening, always climbing, and never coasting. When challenges come, we row together and lean in as one team to get the job done, no matter what.
The Position
Friedman Vartolo LLP is seeking an experienced Paralegal/Calendar Clerk to join our rapidly growing team. We're looking for bright, enthusiastic individuals, who will bring a strong work ethic and eagerness to grow alongside the firm.
The ideal candidate will have a broad range of experience in either bankruptcy, foreclosure, and/or real estate law. Candidate will meet time sensitive deadlines and must be well organized, have excellent verbal and written communication skills, and able to provide outstanding customer service.
Responsibilities
  • Create and organize the weekly schedule of appearances for the entire firm to schedule/cancel attorneys for appearances based on specific requirements.
  • Responsible for handling emails regarding scheduling conflicts, canceling appearances, and escalated scheduling matters
  • Communicate effectively with clients, defendants, and the Court and input information into firm's case management system.
  • Create appearance outlines with in-depth case chronology to ensure the attorney is prepared for their appearances.

Qualifications
  • 2+ years of experience in lender side default services/real estate litigation
  • Detail oriented
  • Independent worker; Deadline driven
  • Able to manage a heavy work load
  • Confident and comfortable on the phone
  • Works well under pressure

Compensation/Benefits
We offer a compensation package that will be commensurate with experience and a competitive benefits package including medical, dental, vision, flex spending, 401k and gym/fitness membership reimbursement.
ADA Compliance
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Friedman Vartolo. If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact Recruitment at recruitment@friedmanvartolo.com to request an accommodations.
Location
This position can be remote.

Apply