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Remote Customer Service Rep Jobs in Virginia (NOW HIRING)

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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Remote Customer Service Rep information

See Virginia salary details

$9

$18

$26

How much do remote customer service rep jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote customer service rep in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a remote customer service rep?

Remote Customer Service Representatives are professionals who assist customers with inquiries, concerns, and support needs, all while working from a location outside of a traditional office, usually from home. They typically handle tasks such as answering calls, responding to emails or chats, and resolving issues related to products or services. Remote reps use digital tools and communication platforms to interact with customers and their teams. This role requires strong communication skills, problem-solving abilities, and reliable internet access. Many companies hire remote customer service reps to provide flexible and accessible support for their clients.

What are the key skills and qualifications needed to thrive as a remote customer service rep?

To thrive as a Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is often required. Strong organizational skills, patience, and the ability to work independently make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, maintaining client satisfaction, and successfully working in a remote environment.

How do remote customer service reps typically collaborate with their teams while working from home?

Remote Customer Service Reps usually stay connected with their teams through digital communication tools such as chat platforms, video conferencing, and shared dashboards. Regular virtual meetings help keep everyone aligned on updates, best practices, and any challenges that arise. Many companies also use ticketing systems or customer relationship management (CRM) software, allowing team members to track progress, share notes, and support each other in resolving complex customer issues. This structure fosters a sense of teamwork even when the team is geographically dispersed.

What is the difference between Remote Customer Service Rep vs Remote Call Center Agent?

AspectRemote Customer Service RepRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or sales experience often preferred
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center environment with scheduled shifts
Industry UsageCustomer support across various industries including retail, tech, healthcareTelecommunications, tech support, sales in call centers
Common Search IntentCustomer service roles, remote customer support jobsCall center jobs, remote telephony roles

Remote Customer Service Reps and Remote Call Center Agents both handle customer interactions remotely, but Reps often provide general support across industries with flexible hours, while Call Center Agents typically work in structured call centers focusing on sales or technical support. The roles overlap in skills and environment, but differ in specific job functions and industry focus.

What are the most commonly searched types of Customer Service Rep jobs in Virginia? The most popular types of Customer Service Rep jobs in Virginia are:
What are popular job titles related to Remote Customer Service Rep jobs in Virginia? For Remote Customer Service Rep jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Rep jobs in Virginia look for? The top searched job categories for Remote Customer Service Rep jobs in Virginia are:
What cities in Virginia are hiring for Remote Customer Service Rep jobs? Cities in Virginia with the most Remote Customer Service Rep job openings:
Infographic showing various Remote Customer Service Rep job openings in Virginia as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

REMOTE Customer Service Representative

TEKsystems

Fredericksburg, VA • Remote

$18.50/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago


Job description

Customer Service Representative

REMOTE | $18.50-USD/hour

Highlight:

• Industry: Customer Service & Call Center

• Employment Type: Contract to Potential Hire (6+months)

• Location: REMOTE

Working with an extensive client base, TEKsystems is searching for experienced REMOTE Customer Service professionals looking for immediate new positions!

Benefits of this Role:

  • Work with a friendly team
  • Helpful and supportive leadership and executives
  • Great Benefits – Take advantage of a Blue Cross Blue Shield benefits package (Dental, vision, 401k)
  • Top Local Company –Join the largest employer and hospital in Pennsylvania
  • Publicly Traded – Enjoy the stability of working for a publicly traded business
  • Best-In-Class Training – This client hires based on character, not just skillset as skills can be trained
  • Growth Opportunities – Look forward to the opportunity to cross-train and chase internal promotions

A Day in the Role:

  • As a Customer Service Representative, will be taking calls for delivery and payments.
  • This position requires exceptional customer service skills to address service needs, billing, and transaction inquiries via a high volume of inbound calls.
  • Taking residential orders for propane and heating oil and taking over the phone payments.
  • Will be required to do basic math which is EXTREMELY important for it to be accurate.
  • An effective communicator who understands the importance of listening and being empathetic
  • Problems solving skills and a passion to create customer satisfaction.
  • Previous customer service experience
  • Knowledge of basic office equipment and Office 365
  • This is a remote, contract position that will support the team during their busiest season.

Requirements:

  • 2+ years experience in Customer Service or Technical Support
  • Diploma or GED required
  • Inbound call volume
  • FULLY REMOTE- Experience with this in previous position

Next Steps:

  • Please apply and The TEKsystems recruiting team will reach out to you to discuss next steps!

Contact me with questions:

Job Type & Location

This is a Contract position based out of Fredericksburg, VA.

Pay and Benefits

The pay range for this position is $18.50 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.