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Remote Customer Service Manufacturing Jobs in Riverside, CA

Qcells

QSS Customer Support Specialist

Irvine, CA · On-site +1

$70K - $85K/yr

The ideal candidate will have strong customer service skills, a knack for process improvement, and ... Remote work may be considered for exceptional cases. RESPONSIBILITIES * Field customer calls and ...

New

HMG Careers

Remote Sales and Service Agent

Riverside, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Upland, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Service Manufacturing JobsRemote Customer Service Manufacturing JobsRemote Customer Service Manufacturing Jobs in Riverside, CA

Remote Customer Service Manufacturing information

See Riverside, CA salary details

$10

$19

$28

How much do remote customer service manufacturing jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for remote customer service manufacturing in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

How does a Remote Customer Service role in manufacturing differ from traditional customer service positions?

In a Remote Customer Service role within the manufacturing industry, you'll often handle inquiries related to product specifications, order tracking, and technical troubleshooting for industrial clients. Unlike traditional customer service, this position requires a deeper understanding of manufacturing processes and supply chain logistics. You’ll frequently collaborate with engineering, production, and logistics teams to resolve issues efficiently. Effective communication and problem-solving skills are critical, as you'll be the bridge between customers and internal departments, ensuring timely and accurate solutions.

What is the difference between Remote Customer Service Manufacturing vs Remote Technical Support Manufacturing?

AspectRemote Customer Service ManufacturingRemote Technical Support Manufacturing
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge of manufacturing equipment
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, diagnostics, and technical assistance
Employer & Industry UsageManufacturing companies, customer service centersManufacturing firms, technical support departments
Common Search & Comparison IntentCustomer service roles in manufacturingTechnical support roles in manufacturing

Remote Customer Service Manufacturing focuses on assisting customers with inquiries, orders, and general support, while Remote Technical Support Manufacturing involves troubleshooting technical issues related to manufacturing equipment or processes. Both roles require communication skills, but technical support demands more specialized technical knowledge. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What is a Remote Customer Service Manufacturing job?

A Remote Customer Service Manufacturing job involves assisting customers with inquiries, issues, or orders related to manufacturing products, all while working from a remote location. Employees in this role may handle phone calls, emails, and chat support to resolve problems, provide product information, and coordinate with other departments such as production or shipping. They play a key role in ensuring customer satisfaction by providing timely and accurate support. Strong communication skills, familiarity with manufacturing processes, and proficiency with customer service software are usually required.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Representative in Manufacturing, and why are they important?

To thrive as a Remote Customer Service Representative in Manufacturing, you need strong product knowledge, problem-solving abilities, and experience with customer support, often supported by a high school diploma or higher. Familiarity with CRM software, order management systems, and communication platforms is typically required. Exceptional communication, patience, and attention to detail enable you to resolve issues efficiently and maintain customer satisfaction. These skills ensure smooth customer interactions, accurate order processing, and a positive brand reputation in a competitive industry.
What are popular job titles related to Remote Customer Service Manufacturing jobs in Riverside, CA? For Remote Customer Service Manufacturing jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Manufacturing jobs in Riverside, CA look for? The top searched job categories for Remote Customer Service Manufacturing jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Customer Service Manufacturing jobs? Cities near Riverside, CA with the most Remote Customer Service Manufacturing job openings:
Remote Customer Service Manufacturing jobs near you
Infographic showing various Remote Customer Service Manufacturing job openings in Riverside, CA as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.
Customer Service Specialist

Customer Service Specialist

Fotile America LLC

Rancho Cucamonga, CA • Remote

$17.50 - $23/hr

Part-time

Posted 8 days ago

Job description

About FOTILE:

Come Join Our Team! FOTILE, a leading international manufacturer of High-end Kitchen Appliance. FOTILE is, China's most successful high-end kitchen appliance manufacture, with 16,000+ employees, 19 production lines, 4 assembly plants, 4 factories, 116 branch offices, 26 German IF awards, 22 Red Dot Awards, Sales in 30 countries, and over 43% market share of the Chinese high-end kitchen appliance market. Fotile is the choice of appliance for over 17 million families around the world.

Requirement: Proficiency Mandarin and English

Job Description
  • Comply with FOTILE’s standards of operations as set forth in all training and all kinds of operational manuals.
  • Must approach each customer interaction with openness and acceptance that is in alignment with FOTILE's Service Values and standards.
  • Provide daytoday online customer support by monitoring and responding to

    • Cases and customers’ inquiries via emails, WeChat, and other platforms within defined response times and service standards.

  • Handle incoming customer calls regarding product questions, technical issues,

    • and general concerns. Assess customer needs and provide appropriate solutions to ensure satisfaction.

  • Provide clear and accurate information to customers by understanding their needs.
  • Manage and input customers’ information, electronic filing, and retrieval of documents.
  • Track and analyze qualitative and quantitative feedback from customer surveys

    • and product metrics, escalate cases to the supervisor as needed, and follow up until the case is closed.

  • Scheduling installation and repair appointments for customers and following up on all tickets until closed.
  • Effective identification and processing of potential Adverse Events and Technical

    • Complaints in accordance with FOTILE’s internal SOP.

  • Provide mail, distribution, copy, printing, reception, file, or other services defined or outlined in FOTILE’s service category with clients and customers
  • Identifying and triaging customer escalations through resolution, including collaboration with other functions to ensure compliant solutions.
  • Perform other assignments or tasks as directed by the Supervisor, which may arise from time to time.
  • Demonstrates a strong sense of responsibility, attention to detail, and excellent
  • organizational skills to ensure highquality and efficient work.
    • Job Requirement
  • Associate degree or above preferred.
  • Proficient in Chinese and English.
  • 1 to 3 years of relevant customer service experience preferred.
  • Flexible and adaptable to work arrangements.
  • Excellent communication and interpersonal skills.
  • Strong work ethic, attention to detail, and ability to accomplish multiple tasks

    • while sticking to deadlines.

    Looking for Candidates preferably located in the West Coast.

    客服专员

    职位描述：
  • 遵守所有培训和各种操作手册中规定的操作标准流程。以方太的服务价值和标准 来处理与每一个客户的互动交流。
  • 在规定的响应时间和服务标准内，通过电子邮件，微信或其他平台监控和响应客 户询问并提供专业咨询服务，提供日常在线客户支持。
  • 管理来自客户关于产品问题、技术问题和一般问题的来电，评估客户的需求并确 保适当的决心，以实现满意。
  • 通过了解客户的需求，为客户提供清晰准确的信息。
  • 管理和输入客户信息、电子文件归档和文件检索。
  • 跟踪并分析客户调查和产品指标的定性和定量反馈，根据需要将信息上报给主管 并跟踪直到结束。
  • 安排客户的安装和维护预约，并跟踪所有case直到关闭。
  • 根据方太内部SOP有效识别和处理潜在的不良事件和技术投诉。
  • 为客户和客户提供邮件、分发、复印、打印、接待、记录或其他在方太服务类别 中定义或概述的服务
  • 识别和分类客户升级case及时提供解决方案，包括与其他功能的协作，以确保解 决方案落实到位。
  • 完成由客服经理安排的其他问题。
  • 工作态度认真负责、细心、有条理。 职位要求：
  • 大专及本科学历优先。
  • 熟练使用中英文为工作语言。
  • 1 3年以上相关客服经验优先。
  • 工作灵活，能适应工作安排。
  • 优秀的沟通能力和人际交往能力。
  • 强烈的职业道德，注重细节，能在坚持期限的同时完成多项任务

    • Looking for Candidates preferably located in the West Coast.

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