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Remote Customer Service Manager Jobs in Springfield, OR

COMAGINE HEALTH

Project Coordinator I

Eugene, OR · Remote

... customer service. What You\'ll Do * Coordinate project tasks, timelines, and deliverables ... time management skills. Work Environment & Travel This is a fully remote position requiring ...

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All JobsCustomer Service JobsRemote Customer Service Manager JobsRemote Customer Service Manager Jobs in Springfield, OR

Remote Customer Service Manager information

See Springfield, OR salary details

$25.4K

$60K

$104.5K

How much do remote customer service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for remote customer service manager in Springfield, OR is $60,030.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $72,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer service manager?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What is a remote customer service manager?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a remote customer service manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

What are the most commonly searched types of Remote Customer Service jobs in Springfield, OR? The most popular types of Remote Customer Service jobs in Springfield, OR are:
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What cities near Springfield, OR are hiring for Remote Customer Service Manager jobs? Cities near Springfield, OR with the most Remote Customer Service Manager job openings:
Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Springfield, OR as of August 2026, with employment types broken down into 3% As Needed, 73% Full Time, 16% Part Time, and 8% Contract. Highlights an 11% In-person, and 89% Remote job distribution, with an average salary of $60,030 per year, or $28.9 per hour.

Territory Sales Manager -Engineered Wood Products (Midwest)

Roseburg

Springfield, OR • Remote

Full-time

Posted 11 days ago

Roseburg Forest Products rating

7.7

Company rating: 7.7 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

This role is remote; ideal candidate should be located in Wisconsin, Michigan, Illinois, Indiana, Ohio or Kentucky

Purpose

The Territory Sales Manager develops and expands relationships with independent wholesale distribution and retail customers and is responsible for delivering strategic account objectives that align with Roseburg's core values.

Key Responsibilities

  • Business Advisor
    • Understand and anticipate customers' existing and future needs in depth and communicate this within the team and organization
    • Develop compelling solutions to customer needs that differentiate Roseburg from our competition
    • Engage in both tactical and strategic account planning functions to achieve Roseburg objectives
    • Bring a fresh insight to customers' business that will help them deliver a competitive advantage within their market
    • Develop joint strategies that are mutually beneficial to both companies
  • Relationship Manager
    • Build and manage internal and external relationships that foster multiple levels of relationships with key leaders within Roseburg and customers' organization
    • Manage the contact matrix ensuring that all potential points of contact and influence are being attended to appropriately
    • Build trust throughout the customers' organization; influencing purchasing, sales, admin functions, etc.
  • Brand Manager
    • Manage expectations about how Roseburg branded products are targeted and used
    • Ensure Roseburg market strategy is being executed
    • Deliver guidelines to being a Roseburg program partner
    • Build, drive, and service demand for all Roseburg products through entire sales channel
    • Influence specification of Roseburg products where appropriate
  • Embrace the growing role of technology (CRM, virtual constructs, electronic commerce, etc.)
  • Perform other duties as assigned
  • Models company core values

Required Qualifications

  • Bachelor's degree in Business, Marketing or Technical degree
  • Five (5) plus years' sales experience in the construction and/or building materials market segments
  • Ideal team player (hungry, humble, and smart)
  • Ability to manage multiple and conflicting priorities in a dynamic environment
  • Excellent interpersonal skills
  • Understand and exhibit a sense of urgency
  • Outstanding listening, verbal and written communication skills
  • Strong self-motivation and organizational skills
  • A basic understanding of financial principles
  • An understanding of the Roseburg product portfolio as well as our value over the competition
  • Good understanding of the strengths and weaknesses of our key competitors
  • Proven track record of success; demonstrating proficiency in selling skills, listening, probing techniques, identifying buying signals and negotiating for mutual benefit to Roseburg and the client
  • Valid driver license with a safe and proven driving record
  • Ability and willingness to travel overnight approximately 50% of the time

This position is remote eligible in the following states:

  • Maryland
  • Ohio
  • Pennsylvania
  • Virginia
  • Michigan (Southern Michigan preferred)

What Roseburg Forest Products employees say

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