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Remote Customer Service Manager Jobs in Riverside, CA

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking an Incident and Problem Manager to be part of our Managed Services customer support team, ensuring rapid ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · Remote

$93K - $108K/yr

IronOrbit - Remote Compensation: $93,600 - $108,160 / year DescriptionIronOrbit is seeking an Incident and Problem Manager to be part of our Managed Services customer support team, ensuring rapid ...

Pro Tek Electrical & Lighting

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Operations Manager

Anaheim, CA · Remote

$70K - $90K/yr

We are seeking an experienced Operations Manager with a strong electrical industry background to oversee daily operations, scheduling, field productivity, and customer service. Position Summary The ...

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All JobsRemote Customer Service Manager JobsRemote Customer Service Manager Jobs in Riverside, CA

Remote Customer Service Manager information

See Riverside, CA salary details

$25.6K

$60.5K

$105.4K

How much do remote customer service manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for remote customer service manager in Riverside, CA is $60,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $73,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Customer Service Manager position, and why are they important?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What jobs pay 2000 a day?

In the context of a Remote Customer Service Manager, earning $2,000 a day typically requires high-level roles, extensive experience, or specialized skills such as managing large teams or enterprise accounts. Such earnings are more common in executive or consulting positions rather than standard customer service roles. Achieving this level often involves performance bonuses, commissions, or working with high-value clients.

What is a Remote Customer Service Manager job?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a Remote Customer Service Manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

How to make $80,000 a year working from home?

A Remote Customer Service Manager can earn $80,000 or more annually by gaining experience, developing strong communication and leadership skills, and working for companies that offer competitive salaries. Advancing to senior or specialized roles, obtaining relevant certifications, and managing larger teams can also increase earning potential in this field.

How much does a remote customer service manager make?

A remote customer service manager typically earns between $50,000 and $80,000 annually, depending on experience, industry, and company size. Salaries can vary based on location, certifications, and the complexity of customer support responsibilities.

How can I make 2000 a week working from home?

A Remote Customer Service Manager can earn $2,000 or more weekly by managing a team of agents, optimizing customer support processes, and working for companies that offer competitive salaries or performance-based bonuses. Developing strong communication, leadership skills, and proficiency with customer service tools can help increase earning potential, especially with experience and certifications. Typically, this role involves full-time hours and a reliable internet connection.
What are the most commonly searched types of Remote Customer Service jobs in Riverside, CA? The most popular types of Remote Customer Service jobs in Riverside, CA are:
What are popular job titles related to Remote Customer Service Manager jobs in Riverside, CA? For Remote Customer Service Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Manager jobs in Riverside, CA look for? The top searched job categories for Remote Customer Service Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Customer Service Manager jobs? Cities near Riverside, CA with the most Remote Customer Service Manager job openings:
Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Riverside, CA as of June 2026, with employment types broken down into 70% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $60,508 per year, or $29.1 per hour.

Service Desk Manager - Tier II

Shield

Anaheim, CA • On-site, Remote

$93K - $108K/yr

Full-time

Posted yesterday

Key responsibilities

  • Lead and mentor a geographically distributed Incident and Problem Management team, fostering accountability and a collaborative environment.

  • Oversee the end-to-end incident lifecycle by monitoring ticket queues, triaging incidents, coordinating escalations, and ensuring timely resolution in line with SLAs.

  • Manage the problem management process by identifying recurring issues, facilitating root cause analysis, and driving implementation of permanent solutions.

Job description

Service Desk Manager - Tier II
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $93,600 - $108,160 / year
Description
IronOrbit is seeking an Incident and Problem Manager to be part of our Managed Services customer support team, ensuring rapid incident resolution, effective problem management, and clear communication with internal stakeholders and customers. This role is part of the overall Support Operations and the Manager will be responsible for ensuring exceptional service continuity and superior customer satidfaction, while driving continual improvement.
The Incident and Problem Manager will coordinate very closely with Senior Service Manager and Customer Success Manager teams, managing escalations, resolving Problems, addressing service impacts and providing clear ownership of the Root Cause Analysis and proactive remediation across customer systems.
Key Responsibilities
  • Lead, mentor, and inspire a geographically distributed Incident and Problem Management team, fostering accountability, quality, and a positive, collaborative environment.
  • Demonstrate strong leadership in remote team settings: set clear expectations, facilitate regular virtual check-ins, and promote knowledge sharing across locations and time zones.
  • Oversee the end-to-end incident lifecycle: monitor ticket queues, triage incidents, coordinate escalations, and ensure timely resolution in line with SLAs.
  • Manage the problem management process: identify recurring issues, facilitate root cause analysis, and drive implementation of permanent solutions.
  • Serve as the senior escalation point for complex technical and client-impacting incidents during assigned shifts.
  • Coordinate change requests and scheduled maintenance activities with after-hours teams to minimize client disruption.
  • Develop, track, analyze and publish incident and problem metrics, prepare shift reports, and communicate critical updates to daytime leadership and the Senior Service Manager.
  • Collaborate with other managers and after-hours teams to ensure seamless handoffs and knowledge transfer between shifts and global teams.
  • Champion continuous improvement in incident and problem management processes, documentation, and client satisfaction.

Skills, Knowledge & Expertise
  • 3+ years in an IT support or service management leadership role (MSP experience highly preferred).
  • Demonstrated success leading remote and distributed teams, including setting goals, providing feedback, and driving engagement in virtual environments.
  • Strong technical background in Windows Server (2016/2019/2022), networking (Cisco, Sophos, SonicWall), cloud platforms (Microsoft 365, Google Workspace, Azure AD), and remote troubleshooting.
  • Proven ability to lead distributed/remote teams effectively.
  • Excellent written and verbal communication skills, with an emphasis on clarity and inclusivity in virtual settings.
  • Experience with ITSM tools and incident/problem management processes.
  • Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike Falcon, JAMF Pro, Apple Business Manager).
  • Familiarity with virtualization and VDI platforms (VMware Horizon, Citrix, Hyper-V).
  • Ability to coordinate effectively with after-hours and overnight teams.

Preferred:
  • ITIL certification or equivalent process knowledge.
  • Experience managing cross-time-zone teams and facilitating virtual collaboration.
  • Familiarity with MSP performance metrics, SLA reporting, and continual service improvement.
  • Knowledge of compliance frameworks (ISO 27001, PCI, SOC2).
  • Experience with backup/recovery (Veeam), MFA (Duo, Microsoft), and security monitoring (NIDS, DLP).

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