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Remote Customer Service Manager Jobs in Fall River, MA

Liveops

Remote Spanish Bilingual Customer Service

Warwick, RI · Remote

$15.50 - $19.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

HMG Careers

Remote Sales Manager

New Bedford, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Providence, RI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Manager

Central Falls, RI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Showing results 21-40

All JobsCustomer Service JobsRemote Customer Service Manager JobsRemote Customer Service Manager Jobs in Fall River, MA

Remote Customer Service Manager information

See Fall River, MA salary details

$24.6K

$58.2K

$101.4K

How much do remote customer service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for remote customer service manager in Fall River, MA is $58,221.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $70,300.00 per year, depending on experience, location, and employer.

What is a remote customer service manager?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a remote customer service manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

What are the key skills and qualifications needed to thrive as a remote customer service manager?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What are the most commonly searched types of Remote Customer Service jobs in Fall River, MA?

The most popular types of Remote Customer Service jobs in Fall River, MA are:

What are popular job titles related to Remote Customer Service Manager jobs in Fall River, MA?

For Remote Customer Service Manager jobs in Fall River, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Manager jobs in Fall River, MA look for?

The top searched job categories for Remote Customer Service Manager jobs in Fall River, MA are:

What cities near Fall River, MA are hiring for Remote Customer Service Manager jobs?

Cities near Fall River, MA with the most Remote Customer Service Manager job openings:

Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Fall River, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $58,221 per year, or $28 per hour.

Customer Service Rep - Senior

Tailored Management

Warwick, RI • Remote

$20/hr

Contractor

Medical, Dental, Vision

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Care Advocate

Location: Warwick, RI
Pay Rate: $20.00/hour on W2
Start Date: September 28, 2026
Contract:6+ Month Contract (Potential Extension & Conversion)
Benefits: Weekly Pay | Health, Dental & Vision Insurance Available

Position Overview

MetLife is seeking Customer Care Advocates to join its Global Customer Solutions & Operations (GCSO) team. In this fully remote role, you will provide exceptional inbound customer support by assisting customers with insurance products, claims, billing, enrollments, and policy-related inquiries. The ideal candidate is customer-focused, empathetic, and enjoys solving problems while delivering an outstanding service experience.

Basic Qualifications
  • Minimum 2 years of customer service experience.
  • High School Diploma or GED required.
  • Ability to work a flexible schedule between 8:00 AM 8:00 PM EST, Monday through Friday, including overtime and schedule changes based on business needs.
  • Strong computer, multitasking, and communication skills.
  • Ability to work independently in a remote environment.
Key Responsibilities
  • Handle inbound customer calls and emails regarding insurance products and benefit plans.
  • Research policy information, claims, billing, enrollments, and plan details.
  • Process customer transactions accurately and route complex requests to the appropriate departments.
  • Deliver exceptional customer service through active listening, empathy, and effective communication.
  • Navigate multiple computer systems while documenting customer interactions.
  • Assist customers with Accident, Critical Illness, Hospital Indemnity, Group Accident, and Retiree Dental benefits.
  • Support customer service campaigns and ensure timely follow-up on customer requests.
  • Maintain professionalism while meeting quality, productivity, and customer satisfaction goals.
  • Participate in training and continuous improvement initiatives.
Preferred Qualifications
  • Previous Call Center experience.
  • Insurance or Financial Services experience.
  • Experience with claims, benefits, or policy administration.
  • Some college coursework, trade school, or professional certification.
  • Strong analytical, problem-solving, and keyboarding skills.
  • Excellent verbal and written communication skills with a customer-first mindset.
Ideal Candidate
  • Passionate about helping customers and resolving issues.
  • Strong active listening and interpersonal skills.
  • Comfortable working in a fast-paced, high-volume contact center.
  • Able to multitask across multiple computer systems while maintaining accuracy.
  • Professional, dependable, and committed to delivering an exceptional customer experience.
#TMCA
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About Tailored Management

Sourced by ZipRecruiter

Tailored Management is a premier staffing firm headquartered in Columbus, Ohio, United States. The company, functioning from its official website tailoredmanagement.com, operates within the Staffing and Recruiting industry. With a business model predicated on connecting the world's most prestigious companies with top talent for each specific hiring need, Tailored Management is a recognized titan within the industry. Since its establishment, the company has consistently focused on custom-fit, business-centric solutions which make it a trusted partner for clients ranging from Fortune 500 to small, tech start-ups. The core mission of Tailored Management is to 'transform staffing into a proactive, strategic partnership that fuels growth and success.'

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbus, OH, US

Year founded

1968

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