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Remote Customer Service Manager Jobs in Boston, MA

20four7VA

Customer Service Virtual Assistant

Dedham, MA · Remote

... manage multiple customer inquiries efficiently. Comfortable working independently in a remote ... REQUIRED SERVICE: Business Support REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level Contracted ...

20four7VA

Customer Service Virtual Assistant

Dedham, MA · Remote

... manage multiple customer inquiries efficiently. Comfortable working independently in a remote ... REQUIRED SERVICE: Business Support REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level Contracted ...

Adapt Health

Customer Service Specialist

Boston, MA · Remote

$65K - $75K/yr

The Customer Service Specialist is responsible for providing exceptional support and service to ... Document customer interactions and transactions accurately in the CRM system. Follow up with ...

Sparx Hockey

Customer Service Representative

Acton, MA · On-site +1

$40K - $50K/yr

Be available to respond to customer inquiries on nights and weekends * Assist in order management and additional tasks as needed Qualifications: * Passion for providing excellent customer service and ...

Atlas Copco

Service Technician

Framingham, MA · On-site +1

$25 - $36/hr

... remote monitoring, and air audits. * You will pressure wash and clean the customer's entire ... You will communicate with the customer and Service Manager regarding all services performed and ...

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All JobsCustomer Service JobsRemote Customer Service Manager JobsRemote Customer Service Manager Jobs in Boston, MA

Remote Customer Service Manager information

See Boston, MA salary details

$26.6K

$63K

$109.7K

How much do remote customer service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for remote customer service manager in Boston, MA is $63,002.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $76,000.00 per year, depending on experience, location, and employer.

What is a remote customer service manager?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a remote customer service manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

What are the key skills and qualifications needed to thrive as a remote customer service manager?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What are the most commonly searched types of Remote Customer Service jobs in Boston, MA?

The most popular types of Remote Customer Service jobs in Boston, MA are:

What are popular job titles related to Remote Customer Service Manager jobs in Boston, MA?

For Remote Customer Service Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Manager jobs in Boston, MA look for?

The top searched job categories for Remote Customer Service Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Customer Service Manager jobs?

Cities near Boston, MA with the most Remote Customer Service Manager job openings:

Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,002 per year, or $30.3 per hour.

Customer Service Sales Representative

Zuzick & Associates

Babson Park, MA • Remote

Full-time

Re-posted 17 days ago

Job description

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products and services they receive as part of their benefits packages. Our international company has over 65 years of service and works privately with over 30,000 unions, credit unions and associations in the United States alone. Our company culture is structured off of teamwork, ownership, and involvement to support a healthy and positive workforce. We are looking for the best candidates with a great attitude, who are passionate about their careers and income.

Daily responsibilities include:

  • Inbound and outbound calling to schedule new appointments
  • Client policy reviews and new enrollments
  • Servicing requested benefits for clients
  • Organizing and managing daily workflow and processes

Required Skills:

  • Excellent communication and customer service skills
  • Strong organization and attention to details
  • Customer oriented/people person
  • Ability to work independently with the support of management

Benefits Include:

  • Full training provided
  • 100% Virtual Work from Home
  • Career growth and advancement opportunities
  • Weekly pay, compounding bonuses, and residual income
  • Union benefits with the OPEIU, Local 277
  • First year agent average 65k
  • First year manager average 90-120k

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