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Remote Customer Service Evaluator Jobs in Springfield, IL

Globe Life

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Remote Customer Service and Sales Associate

Chicago, IL · Remote

$60K - $80K/yr

Job Overview As a Remote Customer Service and Sales Associate , your key role includes developing customer relationships, implementing success, contributing to sales efforts and acting as a customer ...

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Remote Customer Service Evaluator information

See Springfield, IL salary details

$29.2K

$64.9K

$105.6K

How much do remote customer service evaluator jobs pay per year?

As of May 28, 2026, the average yearly pay for remote customer service evaluator in Springfield, IL is $64,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,100.00 and $78,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Evaluator, and why are they important?

To excel as a Remote Customer Service Evaluator, you need strong analytical skills, attention to detail, and a solid understanding of customer service practices, often supported by prior experience in customer service or quality assurance. Familiarity with CRM systems, call recording software, and evaluation platforms is typically required. Excellent communication, objectivity, and time management are standout soft skills for providing accurate feedback and meeting deadlines. These capabilities ensure consistent, high-quality evaluations that drive improvements in customer service teams and enhance overall client satisfaction.

What are the main challenges Remote Customer Service Evaluators face, and how can they effectively overcome them?

Remote Customer Service Evaluators often encounter challenges such as maintaining objectivity while assessing diverse customer interactions and adapting to varying evaluation criteria across clients or industries. Working independently can also make communication with supervisors and peers less immediate, so proactive outreach and participation in virtual meetings are essential. To succeed, evaluators should stay organized, document findings thoroughly, and seek clarification on unclear evaluation standards. Utilizing collaborative tools and regularly updating their knowledge of customer service best practices helps ensure accurate and fair assessments.

What are Remote Customer Service Evaluators?

Remote Customer Service Evaluators, sometimes called mystery shoppers or quality assurance reviewers, are professionals who assess customer service experiences from a distance. They interact with businesses—often through phone, email, or chat—to evaluate the quality of service provided, ensuring that staff follow company protocols and deliver a positive customer experience. Their feedback helps companies improve their customer service standards and identify training needs for staff. This role is typically flexible and can be performed from home, making it popular for those seeking remote work opportunities.

What is the difference between Remote Customer Service Evaluator vs Remote Quality Assurance Agent?

AspectRemote Customer Service EvaluatorRemote Quality Assurance Agent
CredentialsCustomer service experience, communication skillsQuality assurance training, attention to detail
Work EnvironmentHome office, flexible hoursHome office, often scheduled shifts
Industry UsageCustomer service, retail, techSoftware, manufacturing, service industries
Common Search IntentEvaluating customer interactions, feedbackMonitoring quality, compliance standards

Remote Customer Service Evaluators focus on assessing customer interactions and providing feedback to improve service quality, while Remote Quality Assurance Agents monitor and ensure product or service standards. Both roles are remote, require communication skills, and are used across various industries, but they serve different aspects of quality management.

What are popular job titles related to Remote Customer Service Evaluator jobs in Springfield, IL? For Remote Customer Service Evaluator jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Evaluator jobs in Springfield, IL look for? The top searched job categories for Remote Customer Service Evaluator jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Customer Service Evaluator jobs? Cities near Springfield, IL with the most Remote Customer Service Evaluator job openings:
Remote Customer Service Evaluator jobs near you
Remote Customer Service and Sales Associate

Remote Customer Service and Sales Associate

Globe Life

Chicago, IL • Remote

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

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Globe Life Insurance rating

7.5

Company rating: 7.5 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

183rd of 258 rated insurance

Job description

Job Overview

As a Remote Customer Service and Sales Associate, your key role includes developing customer relationships, implementing success, contributing to sales efforts and acting as a customer advocate within our organization – ensuring customer satisfaction throughout the sales cycle. The ideal candidate is customer-oriented and motivated to grow within a dynamic and fast-paced sales environment.
If you enjoy working with people, spotting opportunities, and making things happen, this role is for you.
Key Responsibilities

  • Handle inquiries via email and phone ensuring timely and effective responses.
  • Assist clients with product selection and providing personalized recommendations
  • Guide clients through the process while providing ongoing support meeting the company objectives.
  • Ensure ongoing client engagement through consistent and organized communications.


What Makes You a Great Fit

  • Prior sales or any client-facing experience preferred
  • Great communication skills and a genuine interest in helping people.
  • Knowledge in using Zoom and dialing applications.
  • Active license in life and health insurance is highly preferred. If not, must be willing to obtain (License assistance for qualified applicants)


Perks & Opportunities

  • 100% Remote / Work from Home setup
  • Flexible schedule for better work-life balance.
  • This role offers an uncapped commission-based plus bonuses that is paid weekly.
  • Opportunity for long-term residual income potential, giving you unlimited earning potential based on your work ethic.
  • Recognition, bonuses, and all-expense-paid incentive trips.
  • Health benefits available after 90 days.
  • Comprehensive training program provided - no prior experience required
  • Opportunities for career growth and leadership development.
  • Be part of a supportive, award-winning team culture.


How to Apply
If you’re ready to start a rewarding career helping clients while enjoying the freedom of remote work, we’d love to hear from you! Submit your application today and take the first step toward building a career where you can make a difference.

Company Description

AO Globe Life
We are in a facet of the life insurance industry that very few people know about. We meet with our families virtually to assist them with the benefits that best fits their needs Our mission is to protect every child and serve all working people with associates covering 60 territories in the US & Canada.

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