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Remote Customer Service Agent Jobs in Springville, UT

HMG Careers

Remote Customer Service and Sales

Draper, UT · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Lehi, UT · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Entrata

Insurance Customer Service Representative

Lehi, UT · On-site +1

$17.45 - $27.31/hr

Previous customer service experience in the insurance sector * Intermediate knowledge of insurance ... Flexible and transparent culture with remote and hybrid work options, generous vacation time, and ...

Entrata

Insurance Customer Service Representative

Lehi, UT · On-site +1

$17.45 - $27.31/hr

Previous customer service experience in the insurance sector * Intermediate knowledge of insurance ... Flexible and transparent culture with remote and hybrid work options, generous vacation time, and ...

NRG

Customer Solutions Specialist - Remote

Lindon, UT · Remote

$85 - $145/hr

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to ... Join our Customer Solutions Team , where you'll become a trusted expert who guides customers ...

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Remote Customer Service Agent information

See Springville, UT salary details

$9

$16

$25

How much do remote customer service agent jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote customer service agent in Springville, UT is $16.90, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.56 per hour, depending on experience, location, and employer.

What is a Remote Customer Service Agent?

A Remote Customer Service Agent is a professional who provides customer support services from a location outside of a traditional office, typically from home. They assist customers through various channels such as phone, email, live chat, or social media, addressing inquiries, resolving issues, and processing orders. Remote agents use specialized software and communication tools to perform their duties efficiently while maintaining a high standard of customer service. This role requires strong communication skills, problem-solving abilities, and self-motivation to work independently.

How do Remote Customer Service Agents effectively stay connected and collaborate with their team?

Remote Customer Service Agents typically use a variety of digital tools—such as instant messaging platforms, video conferencing, and shared documentation systems—to stay connected with their team. Regular virtual meetings and check-ins are common to discuss updates, share feedback, and resolve customer issues collaboratively. This structure helps maintain a sense of teamwork and ensures everyone is aligned on company goals and service standards, even while working from different locations. Proactive communication and strong organizational skills are key to thriving in this remote environment.

What is the difference between Remote Customer Service Agent vs Remote Technical Support Specialist?

AspectRemote Customer Service AgentRemote Technical Support Specialist
CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical training or certifications
Work EnvironmentCall centers, customer service platforms, chat supportTechnical help desks, troubleshooting software, remote diagnostics
Employer & IndustryRetail, telecom, e-commerce, service providersIT companies, software providers, hardware vendors
Search & ComparisonOften compared for customer support roles, entry-level positionsCompared for technical troubleshooting, specialized support roles

Remote Customer Service Agents focus on assisting customers with general inquiries, orders, and account issues, often requiring strong communication skills and customer service certifications. Remote Technical Support Specialists handle technical problems, troubleshooting, and software or hardware issues, requiring technical knowledge and certifications. While both roles are remote and customer-facing, they differ in technical complexity and skill requirements.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Agent, and why are they important?

To thrive as a Remote Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required. Patience, active listening, and self-motivation are crucial soft skills that help agents excel in a virtual environment. These skills ensure effective customer support, high satisfaction rates, and productivity while working independently from home.

What Does a Remote Customer Service Agent Do?

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.

More about Remote Customer Service Agent jobs
What are popular job titles related to Remote Customer Service Agent jobs in Springville, UT? For Remote Customer Service Agent jobs in Springville, UT, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Agent jobs in Springville, UT look for? The top searched job categories for Remote Customer Service Agent jobs in Springville, UT are:
What cities near Springville, UT are hiring for Remote Customer Service Agent jobs? Cities near Springville, UT with the most Remote Customer Service Agent job openings:
Remote Customer Service Agent jobs near you
Infographic showing various Remote Customer Service Agent job openings in Springville, UT as of July 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,148 per year, or $16.9 per hour.
Remote Inbound Customer Service Representative

Remote Inbound Customer Service Representative

Ken Garff Auto Group

Draper, UT • On-site, Remote

$16 - $16.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Ken Garff Automotive Group rating

5.7

Company rating: 5.7 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

120th of 145 rated car dealerships

Job description

Remote Customer Service Representative - Ken Garff Listening Center
The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!
Great work schedule!
The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays. Training class will start July 20th, 2026.
Network Requirements:
  • Ethernet connection only (must be hard-wired to router or wall port)
  • Minimum speeds: 50 Mbps download / 20 Mbps upload
  • Maximum ping: 40 ms or lower

Equipment Requirements:
  • Technical Requirements
  • Internet Requirements
  • Hard-wired Ethernet connection required (direct to router or wall port; Wi-Fi not permitted)
  • Minimum 50 Mbps download speed
  • Minimum 20 Mbps upload speed
  • Maximum 40 ms ping or lower
  • Must provide 3 speed test results taken at different times during working hours for approval
  • Computer Requirements
  • Operating System: Windows 11 required (Mac/Apple products not supported)
  • Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor. (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher)
  • Memory (RAM): Minimum 16 GB
  • Storage: Minimum 256 GB
  • Equipment & Peripherals
  • Must provide your own equipment
  • Dual monitors (2 or more required)
  • Webcam (required)
  • Smartphone (required for authentication purposes)
  • Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection)
  • Keyboard and mouse

Here's what you'll be doing:
  • Answer inbound customer calls promptly and professionally.
  • Determine the customer's concerns and schedule the necessary appointment.
  • Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
  • Document and update customer records.
  • Establish and maintain great customer relationships.
  • Be a team player and uphold Ken Garff's standards of professionalism and integrity.

Qualifications:
  • Positive, energetic, enthusiastic, and service-oriented.
  • Must provide your own equipment
  • Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm
  • The ability to help solve customer problems
  • Excellent problem-solving and communication skills. (Written and verbal)
  • Ability to multitask, organize & prioritize-in other words, work smart.
  • Previous customer service or call center experience is a plus.
  • High School Diploma or equivalent
  • Must be 18 years or older and authorized to work in the U.S.
  • Bilingual in Spanish is a PLUS!
  • Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

Benefits of working at Ken Garff Listening Center:
  • Earn a college degree, no cost to you!
  • Paid training-we care about your success.
  • Flexible schedule!
  • Real career growth at a nationwide automotive powerhouse
  • Competitive base pay
  • Paid Time Off
  • Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
  • 401 (k) with Company match
  • Optional Year-end bonus program
  • Employee discounts on Vehicle Purchase, Parts, Service, and More!
  • Great people with a great culture

Job Type: Full-Time (35-40-hour work week)
Pay: Starting at $16.00 per hour
$16.25 per hour for Spanish bilingual candidates
We are an Equal Opportunity Employer
((We Hear You))

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