ZipRecruiter

Log In

2

Remote Customer Service Agent Jobs in Springfield, MA

Showami

Real Estate Showing Agent

Hartford, CT · Remote

$28 - $100/hr

... this remote so it will work for the state) Position Overview Showami is seeking licensed real ... Tips may be offered for exceptional service or for leaving post-showing feedback * Flexible ...

HMG Careers

Sales Executive - Remote

Holyoke, MA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

HMG Careers

Remote Benefits Sales Rep

Holyoke, MA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

Loyal Benefit Group

Be Seen First

Life Insurance Agent- Free Leads + Elite Training

Hartford, CT · Remote

$80K - $150K/yr

Loyal's remote program offers the type of flexible opportunity, you're seeking. But, the kind of ... or customer service * Individuals who want out of the rat race of dialing old leads and reading ...

previous page

Showing results 41-60

All JobsCustomer Service Agent JobsRemote Customer Service Agent JobsRemote Customer Service Agent Jobs in Springfield, MA

Remote Customer Service Agent information

See Springfield, MA salary details

$9

$18

$27

How much do remote customer service agent jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote customer service agent in Springfield, MA is $18.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $19.90 per hour, depending on experience, location, and employer.

What is a remote customer service agent?

A Remote Customer Service Agent is a professional who provides customer support services from a location outside of a traditional office, typically from home. They assist customers through various channels such as phone, email, live chat, or social media, addressing inquiries, resolving issues, and processing orders. Remote agents use specialized software and communication tools to perform their duties efficiently while maintaining a high standard of customer service. This role requires strong communication skills, problem-solving abilities, and self-motivation to work independently.

How do remote customer service agents effectively stay connected and collaborate with their team?

Remote Customer Service Agents typically use a variety of digital tools—such as instant messaging platforms, video conferencing, and shared documentation systems—to stay connected with their team. Regular virtual meetings and check-ins are common to discuss updates, share feedback, and resolve customer issues collaboratively. This structure helps maintain a sense of teamwork and ensures everyone is aligned on company goals and service standards, even while working from different locations. Proactive communication and strong organizational skills are key to thriving in this remote environment.

What is the difference between Remote Customer Service Agent vs Remote Technical Support Specialist?

AspectRemote Customer Service AgentRemote Technical Support Specialist
CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical training or certifications
Work EnvironmentCall centers, customer service platforms, chat supportTechnical help desks, troubleshooting software, remote diagnostics
Employer & IndustryRetail, telecom, e-commerce, service providersIT companies, software providers, hardware vendors
Search & ComparisonOften compared for customer support roles, entry-level positionsCompared for technical troubleshooting, specialized support roles

Remote Customer Service Agents focus on assisting customers with general inquiries, orders, and account issues, often requiring strong communication skills and customer service certifications. Remote Technical Support Specialists handle technical problems, troubleshooting, and software or hardware issues, requiring technical knowledge and certifications. While both roles are remote and customer-facing, they differ in technical complexity and skill requirements.

What are the key skills and qualifications needed to thrive as a remote customer service agent, and why are they important?

To thrive as a Remote Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required. Patience, active listening, and self-motivation are crucial soft skills that help agents excel in a virtual environment. These skills ensure effective customer support, high satisfaction rates, and productivity while working independently from home.

What does a remote customer service agent do?

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.

More about Remote Customer Service Agent jobs
What are the most commonly searched types of Customer Service Agent jobs in Springfield, MA? The most popular types of Customer Service Agent jobs in Springfield, MA are:
What are popular job titles related to Remote Customer Service Agent jobs in Springfield, MA? For Remote Customer Service Agent jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Agent jobs in Springfield, MA look for? The top searched job categories for Remote Customer Service Agent jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Customer Service Agent jobs? Cities near Springfield, MA with the most Remote Customer Service Agent job openings:
Remote Customer Service Agent jobs near you
Infographic showing various Remote Customer Service Agent job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,660 per year, or $18.1 per hour.

Real Estate Showing Agent

Showami

Hartford, CT • Remote

$28 - $100/hr

Contractor

Re-posted 24 days ago

Job description

Real Estate Showing Agent - Showami - Hartford, Connecticut & Surrounding Areas (we can do this remote so it will work for the state)

Position Overview

Showami is seeking licensed real estate agents in Hartford, Connecticut, to assist with buyer showings, open houses, and property tasks. This flexible, on-demand role lets you earn extra income on your schedule while staying active in real estate.

Responsibilities

  • Conduct home showings for buyer clients on behalf of their agents
  • Access the listing via your local MLS
  • Coordinate schedules with buyers, sellers, and listing agents
  • Communicate promptly and professionally

Requirements

  1. Active real estate license
  2. MLS access and experience showing homes
  3. Electronic lockbox access
  4. Reliable, professional, and communicative

Compensation & Benefits

  • Average Pay: $32 per home shown (up to $50 per showing)

Open Houses: Earn higher payouts for hosting open houses, with average pay varying based on duration and location.

  • Extra Income: Tips may be offered for exceptional service or for leaving post-showing feedback
  • Flexible Scheduling: Accept or pass up showing requests at your leisure
  • Bonus Opportunities: Participate in company contests and promotions

Many Showami showing agents pick up multiple showings at a time, leading to more earned income. You're paid for every home you show. It's the perfect side-gig for licensed agents looking to boost income on their own terms.

About Showami

Showami is the fastest and most reliable way for real estate agents to have their buyers shown properties when they're not available, without giving up a cent of their commission. We've been networking buyers agents and showing agents since 2016 and have grown to be a nationally recognized company, with agents in every state!

Showami is not a real estate brokerage. Licensed agents will stay with their current brokerage. We are a service that connects agents and have been called 'The Uber of Real Estate'. We provide Showing Assistants in Connecticut.

.How to Apply

Respond to this posting to get more information. Join thousands of agents who trust Showami to connect them with new earning opportunities in real estate.

Employment Type: CONTRACTOR

Apply