ZipRecruiter

Log In

2

Remote Customer Satisfaction Survey Jobs in Springfield, MA

ABB

Group Account Manager

Bloomfield, CT · Remote

$163K - $261K/yr

... customer satisfaction. Each day, you will coordinate sales activities, monitor current projects ... Remote {#LI-Remote} Your role and responsibilities: * Drives strategic account planning, sales ...

JLL

PDS Strategic Sourcing Specialist

Hartford, CT · On-site +1

... customer satisfaction. * Participate and provide leadership to Preferred Supplier performance ... Location: Remote -Boston, MA, Hartford, CT, New York, NY, Pittsburgh, PA, Providence, RI ...

JLL

PDS Strategic Sourcing Specialist

Springfield, MA · On-site +1

... customer satisfaction. * Participate and provide leadership to Preferred Supplier performance ... Location: Remote -Boston, MA, Hartford, CT, New York, NY, Pittsburgh, PA, Providence, RI ...

previous pagenext page

Showing results 21-40

All JobsCustomer Satisfaction Survey JobsRemote Customer Satisfaction Survey JobsRemote Customer Satisfaction Survey Jobs in Springfield, MA

Remote Customer Satisfaction Survey information

See Springfield, MA salary details

$5

$19

$29

How much do remote customer satisfaction survey jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote customer satisfaction survey in Springfield, MA is $19.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $27.07 per hour, depending on experience, location, and employer.

What is a remote customer satisfaction survey?

A Remote Customer Satisfaction Survey job involves working from home or another remote location to gather feedback from customers about their experiences with a company's products or services. Employees in this role typically conduct surveys via phone, email, or online platforms to assess customer satisfaction, identify areas for improvement, and report findings to help companies enhance their service quality. Strong communication skills and the ability to accurately record and analyze customer responses are essential for this position. These jobs are often flexible and may be part-time or project-based.

What are some common challenges faced in a remote customer satisfaction survey role, and how can they be overcome?

Working in a Remote Customer Satisfaction Survey role often involves engaging with a diverse range of customers, some of whom may be hesitant or unwilling to participate. Maintaining a friendly and professional demeanor, using clear communication, and being adaptable to different customer responses are key to overcoming these challenges. Additionally, staying organized and meeting survey quotas independently requires strong time management skills. Regular check-ins with supervisors or team members can help you stay motivated and aligned with team goals, even while working remotely.

What are the key skills and qualifications needed to thrive as a remote customer satisfaction survey specialist, and why are they important?

To thrive as a Remote Customer Satisfaction Survey Specialist, you generally need strong communication skills, attention to detail, and experience with survey methodologies, often supported by a high school diploma or equivalent. Familiarity with online survey platforms (such as SurveyMonkey or Qualtrics), CRM systems, and data entry software is typically required. Excellent listening abilities, patience, and professionalism help build rapport with respondents and ensure accurate data collection. These skills are crucial for gathering reliable insights, supporting service improvement, and representing the company positively in a remote environment.

What is the difference between Remote Customer Satisfaction Survey vs Remote Customer Service Representative?

AspectRemote Customer Satisfaction SurveyRemote Customer Service Representative
Primary RoleCollects feedback through surveys to assess customer satisfactionHandles customer inquiries, resolves issues, and provides support
Required SkillsCommunication, survey tools, data analysisCommunication, problem-solving, product knowledge
Work EnvironmentPrimarily remote, using survey platforms and emailRemote or call center, using phone, chat, or email
Industry UsageMarket research, customer experience firmsRetail, telecom, tech companies

While both roles involve customer interaction, Remote Customer Satisfaction Survey focuses on gathering feedback via surveys, whereas Remote Customer Service Representative provides direct support and resolves customer issues. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are popular job titles related to Remote Customer Satisfaction Survey jobs in Springfield, MA?

For Remote Customer Satisfaction Survey jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Satisfaction Survey jobs in Springfield, MA look for?

The top searched job categories for Remote Customer Satisfaction Survey jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Remote Customer Satisfaction Survey jobs?

Cities near Springfield, MA with the most Remote Customer Satisfaction Survey job openings:

Remote Customer Satisfaction Survey jobs near you

Client Success Manager (MSP) - IT Services & Marketing (Remote)

EVERNET

Tolland, CT • Remote

Part-time

Posted 13 days ago

Job description

Client Success Manager (MSP) – IT Services & Marketing (Remote)

Fully Remote | ⏰ Part-Time | Opportunity to Grow into Full-Time


Build Relationships. Deliver Exceptional Service. Grow With Us.

Do you thrive on building lasting client relationships and becoming the trusted person clients rely on?

Do you enjoy working with business owners, solving problems, and ensuring every client receives an outstanding experience?

If you have experience working for an IT Managed Service Provider (MSP), this could be the perfect opportunity for you.

EVERNET Consulting is a growing IT Managed Services & Marketing firm looking for an experienced Client Success Manager to become the primary point of contact for our clients after onboarding. You'll work alongside our IT and Marketing teams to ensure every client receives exceptional service while helping strengthen long-term partnerships that drive our continued growth.

⭐ Experience with Autotask PSA is highly preferred. Candidates with Autotask experience, MSP account management, client success, service coordination, or billing experience are especially encouraged to apply.

This is a 100% remote, part-time position with a clear path to becoming full-time as our company continues to grow.

If you enjoy talking with clients, coordinating with technical teams, keeping accounts organized, and making sure nothing falls through the cracks—you'll fit right in.


What You'll Do

As our Client Success Manager, you'll serve as the trusted advisor for your assigned clients, ensuring they receive exceptional service while coordinating closely with our IT and Marketing teams.

You'll build relationships, oversee account health, coordinate billing communications, conduct regular business reviews, identify growth opportunities, and help ensure our clients continue to view EVERNET as a trusted long-term partner.


Client Relationship Management

  • Serve as the primary point of contact for assigned client accounts
  • Build strong, long-term relationships through proactive communication
  • Conduct regular client check-ins, account reviews, and business reviews
  • Coordinate service requests with our IT and Marketing teams
  • Ensure projects and ongoing services stay on track
  • Identify opportunities to expand services and strengthen client partnerships
  • Resolve concerns quickly while delivering an outstanding client experience

Billing & Account Coordination

  • Answer client billing questions professionally and confidently
  • Follow up on invoices and outstanding balances
  • Coordinate billing adjustments with internal departments
  • Help clients navigate payment portals and billing processes
  • Review delivered services to help ensure accurate invoicing
  • Perform vendor reconciliations with exceptional attention to detail

Service Quality & Team Collaboration

  • Review ticket quality and documentation
  • Maintain detailed notes within Autotask PSA and other business systems
  • Collaborate with technicians, marketing specialists, and leadership
  • Help improve internal processes and client satisfaction
  • Represent EVERNET professionally in every interaction


✅ What We're Looking For

Required

  • Outstanding communication and relationship-building skills
  • Professional and confident phone presence
  • Comfortable speaking with clients throughout the day
  • Exceptional organization and attention to detail
  • Ability to manage multiple client accounts and priorities
  • Strong problem-solving skills and follow-through
  • Self-motivated with the ability to work independently from home
  • Dedicated, distraction-free home office

Preferred

  • Experience working for an IT Managed Service Provider (MSP)
  • Client Success or Account Management experience
  • Marketing agency or digital marketing experience
  • Autotask PSA experience
  • QuickBooks experience
  • Experience with ticketing systems and PSA platforms
  • Microsoft 365 experience
  • Familiarity with managed IT services
  • Experience supporting law firms, healthcare organizations, accounting firms, financial institutions, or other professional service businesses


This Position Is Perfect For Someone Who...

  • Loves building long-term client relationships
  • Enjoys being the trusted "go-to" person clients ask for by name
  • Takes ownership and follows through
  • Likes staying organized and keeping moving parts on track
  • Wants to grow with a company instead of simply filling a role
  • Thrives in a fast-paced, collaborative environment where your work truly makes a difference


Success Looks Like

You'll be successful when you:

  • Build strong, lasting client relationships
  • Help retain and grow existing accounts
  • Keep communication proactive, clear, and professional
  • Ensure billing questions are resolved quickly
  • Maintain excellent documentation
  • Collaborate effectively with internal teams
  • Deliver a world-class client experience every day


About EVERNET Consulting

EVERNET Consulting is a growing IT Managed Services and Marketing firm serving businesses throughout the United States.

We partner with law firms, healthcare organizations, accounting firms, financial institutions, manufacturers, and other professional businesses by providing:

  • Managed IT Services
  • Cybersecurity
  • Cloud Solutions
  • Digital Marketing
  • Strategic Consulting

Our mission is simple:

Deliver exceptional service while becoming a trusted partner our clients can rely on.


Why You'll Love Working Here

  • 100% Remote
  • Flexible part-time schedule
  • Opportunity to transition into a full-time role
  • Competitive compensation based on experience
  • Work directly with leadership
  • Help shape processes in a growing company
  • Support clients across multiple industries
  • Collaborative, supportive team environment
  • Real opportunities for professional growth and advancement


Important

This is a client-facing position requiring frequent phone communication.

A significant portion of your day will include client check-ins, account reviews, billing conversations, service follow-ups, and coordinating with our internal teams.

If you enjoy building relationships over the phone, solving problems, and becoming a trusted resource for clients, you'll thrive in this role.

If you strongly prefer primarily email-based communication, this position may not be the best fit.


Ready to Grow With Us?

If you're looking for more than just another remote job—and want an opportunity to build your career with a growing IT Managed Services and Marketing firm—we'd love to hear from you.

Apply today and tell us why you'd be a great fit for EVERNET Consulting.

Build Relationships. Deliver Excellence. Grow Your Career.