ZipRecruiter

Log In

2

Remote Computer Repair Jobs in Springfield, MA (NOW HIRING)

RSA LLC

Field Service Engineer 2

Springfield, MA · Remote

$110K - $120K/yr

Provide phone support/remote assistance to customers and to Field Service Engineers as required to ... Sound computer usage and debugging skills * Ability to identify and repair routine software and ...

Guidant Power

Remote/Travel Thermographer

Hartford, CT · Remote

Solid computer skills, especially with Microsoft Word, Excel, and Outlook * Strong time management ... This is a Remote (work from home) position. Company Overview Monroe Infrared is a Guidant Power ...

BlueCrest

Technical Trainer

Hartford, CT · On-site +1

$32.75 - $43.75/hr

... repair of hardware and/or software products. This position requires a combination of technical ... Plan and direct classroom training, electronic learning, multimedia programs, and other computer ...

Generac

Senior Controls Engineer

Hartford, CT · On-site +1

$115K - $155K/yr

Lead onsite and remote startup and commissioning activities, including development and execution of ... Formalized training and/or education in Industrial Automation, Engineering, Computer Science or MIS ...

Crum & Forster

Customer Service Representative

Glastonbury, CT · On-site +1

$16 - $21.75/hr

We are pleased to offer 100% remote working schedules within the US. The Customer Service department is open from 7:45AM - 7:15PM EST. Shift times include 7:45am -4:15pm, 9:00am-5:30pm, and 10:45am-7 ...

Crum & Forster

Customer Service Representative

Glastonbury, CT · Remote

$16 - $21.75/hr

We are pleased to offer 100% remote working schedules within the US. The Customer Service department is open from 7:45AM - 7:15PM EST. Shift times include 7:45am -4:15pm, 9:00am-5:30pm, and 10:45am-7 ...

Crum & Forster

Customer Service Representative

Glastonbury, CT · Remote

$16 - $21.75/hr

We are pleased to offer 100% remote working schedules within the US. The Customer Service department is open from 7:45AM - 7:15PM EST. Shift times include 7:45am -4:15pm, 9:00am-5:30pm, and 10:45am-7 ...

All JobsComputer Repair JobsRemote Computer Repair JobsRemote Computer Repair Jobs in Springfield, MA

Remote Computer Repair information

See Springfield, MA salary details

$12

$19

$30

How much do remote computer repair jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for remote computer repair in Springfield, MA is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $21.78 per hour, depending on experience, location, and employer.

What is remote computer repair?

Remote computer repair is a service where a technician accesses a customer's computer over the internet to diagnose and fix software-related issues without needing to be physically present. This is accomplished by using secure remote access software, allowing the technician to control the computer as if they were sitting in front of it. Remote computer repair is commonly used for troubleshooting, virus removal, software installation, and general system maintenance. It saves time and is convenient for both the user and the technician, but it usually cannot address hardware problems that require physical intervention.

What are the key skills and qualifications needed to thrive as a Remote Computer Repair Technician, and why are they important?

To thrive as a Remote Computer Repair Technician, you need strong troubleshooting skills, knowledge of computer hardware and software, and often a relevant certification such as CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and antivirus software is typically required. Excellent communication, patience, and problem-solving abilities help build trust and guide clients through technical issues remotely. These skills ensure efficient diagnosis and resolution of computer problems, leading to high customer satisfaction and reliable technical support.

What are some common challenges faced by remote computer repair technicians, and how can they be managed effectively?

Remote computer repair technicians often encounter challenges such as diagnosing hardware issues without physical access, guiding clients with varying technical skills, and managing multiple support requests simultaneously. To address these, technicians rely on clear communication, robust remote diagnostic tools, and well-documented troubleshooting procedures. Building patience and empathy when explaining steps to clients is crucial, as is staying organized to prioritize tasks and follow up on unresolved issues.

What is the difference between Remote Computer Repair vs Computer Support Specialist?

AspectRemote Computer RepairComputer Support Specialist
CredentialsCertifications like CompTIA A+, Network+Certifications like CompTIA A+, Microsoft Certified
Work EnvironmentRemote, online troubleshootingOffice or remote, customer support
Industry UsageIT services, tech support companiesIT departments, tech support roles
Search IntentFixing hardware/software issues remotelyAssisting users with technical problems

Remote Computer Repair focuses on diagnosing and fixing hardware or software issues remotely, often via remote access tools. Computer Support Specialists provide broader technical assistance, including troubleshooting, user support, and system setup, often in person or via phone. While both roles require similar certifications and work in the IT industry, Remote Computer Repair is more specialized in remote diagnostics, whereas Computer Support Specialists handle a wider range of user support tasks.

What are popular job titles related to Remote Computer Repair jobs in Springfield, MA? For Remote Computer Repair jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Computer Repair jobs in Springfield, MA look for? The top searched job categories for Remote Computer Repair jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Computer Repair jobs? Cities near Springfield, MA with the most Remote Computer Repair job openings:
Remote Computer Repair jobs near you
Infographic showing various Remote Computer Repair job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $41,284 per year, or $19.8 per hour.
Field Service Engineer 2

Field Service Engineer 2

RSA LLC

Springfield, MA • Remote

$110K - $120K/yr

Full-time

Re-posted 5 days ago

Job description


Document Type: Job Description

Position Title: Field Service Engineer 2 (FSE 2)

Reports To: Field Service Manager

Revised: 05/27/2025

Company Overview

At Solutech, our mission is to ensure critical medical devices are always available to support the treatment and diagnosis of patients when they need it most. Our culture is driven by a shared commitment to making a positive impact—where a team of dedicated individuals goes above and beyond to make a real difference in people’s lives.

As part of our team, you'll have the unique opportunity to help shape the future of medical device services. If you want to be part of a team that’s truly making an impact in the healthcare industry, this is the perfect opportunity.

To make you a hero for your patients, we go the mile after the extra mile – We are the Solutionists of Solutech.

Functional Description

Operations apply to all field services (both contracted and billed service clients) and equipment services (planning, evaluations, removals, installations, disposals). Service is personal, requiring team members who possess a high level of professionalism, ethics, empathy, and interpersonal skills. Given the critical nature of the service we provide, it is imperative that our engineers get the support they need quickly and have confidence that the team is behind them. It is management’s commitment and responsibility to invest in the tools and resources (people included) necessary to achieve our service excellence in support of our team.

Success is defined and measured with one objective – REDUCE MEAN TIME TO REPAIR. “Mean time to repair” is defined as the total time (minutes/hours) taken to complete the following tasks:

  • Receive call
  • Respond to site (travel)
  • Troubleshoot issue
  • Request/receive part(s)
  • Fix machine issue
  • Confirm issue resolution with the client

This role is designed for Engineers who are trained and fully qualified to perform tasks necessary to maintain assigned equipment to manufacturer specifications. They are responsible for establishing and maintaining trust in their primary accounts. We will invest from the start of employment to develop the employee from a professional and technical aspect.

Scope of Outcomes

The core responsibilities for this position include:

  • Perform on-site or in-house service, repair and/or installation of company-serviced products. This may include any aspect of field support, and is not limited to system hardware and software, PC’s, and networking/wireless networking
  • Provide technical support to customers on operational or maintenance aspects of system equipment
  • Serve as customer contact on technical and service-related problems
  • Diagnose mechanical, hardware, software, and systems failures, using est. procedures
  • Determine most cost-effective repair/resolution to minimize customer downtime
  • Prepare reports for analysis of product failure trends and service ability issues
  • Provide phone support/remote assistance to customers and to Field Service Engineers as required to achieve resolution of service needs in a timely manner
  • Oversee and maintain spare parts for assigned customers including replenishing spare parts kits for contract customers to ensure operation of equipment according to technical and safety guidelines with the highest level of satisfaction
  • Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure updated customer maintenance information is available
  • Maintain up-to-date technical documentation regarding all operating characteristics, design factors, and technical performance of assigned products
  • Maintain a high degree of professional knowledge and safety consciousness according to guidelines to perform activities under the safest working conditions
  • Report by means of Salesforce, e-mail, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available

Qualifications

Required qualifications include:

  • Expert professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment
  • Knowledge and professional technical experience with micro-computers/PC based systems
  • Client focused attitude
  • Articulate and skilled in interpersonal communication; fluency in the local language and in English, both written and spoken
  • Sound computer usage and debugging skills
  • Ability to identify and repair routine software and network problems
  • Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks
  • Identify and resolve simple imaging system defects
  • Candidate must complete training plan as developed during onboarding or the annual evaluation process
  • Familiar with business tools including E-mail, Microsoft Word, Excel, and PowerPoint

Preferred qualifications include:

  • Experience with Salesforce or equivalent ERP product and productivity software

Environmental and Physical Requirements

  • Ability to lift 75 pounds
  • Ability to stand for long periods of time
  • Ability to travel, both domestically and internationally, for extended periods of time
  • Dexterous ability to manipulate small objects
  • Willing to work standard and non-standard hours as required to support the customers