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Remote Customer Retention Jobs in Silver Spring, MD

Tyndale

National Account Executive

Baltimore, MD · Remote

This position is fully remote with up to 50% travel. About Tyndale The Tyndale Company is a ... Deliver profitable growth by achieving annual objectives for customer retention, revenue expansion ...

THOMSON REUTERS

Sr. Client Executive

Mclean, VA · On-site +1

$77K - $105K/yr

As a Client Executive, you will play a key role in driving customer retention and revenue growth by ... Location: remote based position, needs to be based in the US, prefer candidates in the eastern or ...

EverDriven

Customer Success Manager

Washington, DC · Remote

This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ... Understands retention and service risks in their book of business and works to drive risk ...

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All JobsCustomer Retention JobsRemote Customer Retention JobsRemote Customer Retention Jobs in Silver Spring, MD

Remote Customer Retention information

See Silver Spring, MD salary details

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How much do remote customer retention jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote customer retention in Silver Spring, MD is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.38 per hour, depending on experience, location, and employer.

What is a remote customer retention specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What strategies do remote customer retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What are the key skills and qualifications needed to thrive as a remote customer retention specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are the most commonly searched types of Customer Retention jobs in Silver Spring, MD?

The most popular types of Customer Retention jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote Customer Retention jobs?

Cities near Silver Spring, MD with the most Remote Customer Retention job openings:

Remote Customer Retention jobs near you
Infographic showing various Remote Customer Retention job openings in Silver Spring, MD as of June 2026, with employment types broken down into 56% Full Time, 43% Part Time, and 1% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Regional Account Director - Automotive Digital Marketing (Mustang)

VA • Remote

Team Velocity
Internet and IT • 201 - 500 employees
Learn more about Team Velocityexternal

Full-time

Medical, Dental, Vision, Retirement

Posted 21 days ago

Job description

Regional Account Director – Automotive Digital Marketing
Remote Field Position | Up to $190K OTE

Drive Growth for Automotive Dealerships
Are you an experienced automotive digital marketing professional who knows how to turn data into dealership results?

Team Velocity is seeking a Regional Account Director (RAD) to serve as a strategic marketing partner to automotive dealerships throughout the greater DC, MD, Northen VA, and Philadelphia, PA, market areas.

This is a high-impact, client-facing role where you’ll work directly with dealer principals, GMs, and marketing leaders to develop data-driven strategies that help dealerships sell more vehicles, grow service revenue, retain customers, and improve marketing ROI.

This is an ideal opportunity for someone with experience in automotive retail, automotive advertising, OEM marketing, automotive media, or automotive SaaS who enjoys combining strategy, analytics, technology, and relationship building.

What You’ll Do

  • Serve as a trusted marketing advisor to automotive dealership clients.

  • Develop and execute data-driven digital marketing strategies focused on sales, service, retention, and ROI.

  • Analyze KPIs including traffic, leads, cost per lead, engagement, conversion, and sales attribution.

  • Present performance results and actionable recommendations to dealer leadership.

  • Identify opportunities to improve campaign, website, and lead performance.

  • Launch and implement Team Velocity products, services, and strategies with new clients.

  • Build strong client relationships that drive retention, satisfaction, and account growth.

  • Partner with Client Services, Production, and other internal teams to ensure successful campaign execution.

  • Conduct dealership visits, business reviews, and training as needed.

What We’re Looking For

  • 3–5+ years of experience in automotive digital marketing, automotive retail, automotive media, advertising, or SaaS

  • Experience in a client-facing, consultative, account management, or marketing strategy role

  • Strong understanding of automotive digital marketing, including websites, paid media, lead generation, conversion, and customer retention

  • Demonstrated ability to use data and analytics to develop marketing recommendations

  • Exceptional presentation, communication, and relationship-building skills

  • Strong organization, follow-through, and problem-solving abilities

  • Ability to travel throughout the assigned territory and occasionally nationally

  • Bachelor’s degree preferred

Why Team Velocity?

  • Earn more: Competitive base salary plus uncapped commission and bonus opportunities, with OTE up to $190,000.
  • Work remotely: This is a remote, field-based position with flexibility and autonomy.
  • Make an impact: Your recommendations directly influence dealership sales, service revenue, customer retention, and profitability.
  • Work with powerful technology: Team Velocity’s proprietary Apollo® platform uses data and consumer behavior to help dealerships identify opportunities and deliver more personalized marketing.
  • Build executive relationships: Work directly with dealer principals, GMs, and senior dealership leadership.
  • Comprehensive benefits: Medical, dental, vision, wellness, 401(k), and more.

Territory & Location

This position supports dealerships throughout the greater DC, MD, Northen VA, and Philadelphia, PA, market areas. Ideal candidates are located in or near Baltimore, DC metro, Northern VA, Philadelphia, PA, or immediate surrounding areas with convenient access to a major airport and the ability to travel throughout the region.

About Team Velocity

Team Velocity is a SaaS technology company transforming automotive retail through intelligent marketing automation and retailing solutions. Our proprietary Apollo® platform helps OEMs and dealerships use data and consumer behavior to deliver personalized marketing across the customer journey—from acquisition and sales through service and retention. Made by automotive people for automotive people, Team Velocity combines industry expertise, technology, and data to help dealers grow.