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Remote Customer Retention Jobs in Silver Spring, MD

Volt

Associate Customer Success Manager

Bethesda, MD · Remote

$55K - $70K/yr

Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth. Acting as the internal advocate for our ...

Volt

Associate Customer Success Manager

Bethesda, MD · On-site +1

$55K - $70K/yr

Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth. Acting as the internal advocate for our ...

Volt

Associate Customer Success Manager

Bethesda, MD · Remote

$55K - $70K/yr

Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth. Acting as the internal advocate for our ...

Aryaka

Strategic Sales Director

Washington, DC · Remote

Customer Retention: Ensure a high level of customer satisfaction by delivering exceptional service ... Thisis a remote role with travel required to customer locations and company events. Compensation:

InsuraTec

Sales Representative (Remote)

Oxon Hill, MD · Remote

Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Waldorf, MD · Remote

Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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Showing results 21-40

All JobsCustomer Retention JobsRemote Customer Retention JobsRemote Customer Retention Jobs in Silver Spring, MD

Remote Customer Retention information

See Silver Spring, MD salary details

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How much do remote customer retention jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote customer retention in Silver Spring, MD is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.38 per hour, depending on experience, location, and employer.

What is a remote customer retention specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What strategies do remote customer retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What are the key skills and qualifications needed to thrive as a remote customer retention specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are the most commonly searched types of Customer Retention jobs in Silver Spring, MD?

The most popular types of Customer Retention jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote Customer Retention jobs?

Cities near Silver Spring, MD with the most Remote Customer Retention job openings:

Remote Customer Retention jobs near you
Infographic showing various Remote Customer Retention job openings in Silver Spring, MD as of June 2026, with employment types broken down into 56% Full Time, 43% Part Time, and 1% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Success Manager - State & Local

Clearview AI

Washington, DC • On-site, Remote

$100K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Customer Success Manager - State & Local
Department: Customer Success
Employment Type: Full Time
Location: Remote USA
Compensation: $100,000 - $115,000 / year
Description
Clearview AI is the leading provider of facial recognition technologies to US law enforcement, state, and federal agencies. Our mission is to help our users solve crimes and prevent financial fraud with the responsible use of our facial recognition software. Our company is a high-octane, fast growing startup looking to hire enthusiastic and intelligent team members to join our team. Candidates must be located in one of the Northeast states - Connecticut, Maine, Massachusetts, New Hampshire, New York, Pennsylvania, Rhode Island, Vermont and West Virginia. To learn more about us, please visit www.clearview.ai and our revolutionary facial recognition technology.
Responsibilities
  • Proactively manage a portfolio of enterprise customers from trial to implementation to ongoing delivery to expand the scope and scale of Clearview AI adoption
  • Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits (virtual/in-person), reports, events
  • Understand customers' needs and priorities to optimize the use of their platform
  • Identify growth opportunities for up-sell and cross-sell within existing accounts
  • Increase Net Revenue Retention through proactive and strategic engagement/expansion efforts
  • Effectively communicate application features and product information for new releases and facilitate their adoption
  • Be the voice of the customer and provide internal feedback on how Clearview products can better serve our customers
  • Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
  • Resolve billing and support inquiries in a timely and productive manner
  • Coordinate small customer projects
  • Assist in onboarding new team members
  • Additional duties and responsibilities as reasonably required by the employee's supervisor or CEO
  • Manage and optimize enterprise customer accounts, ensuring seamless onboarding, training, and ongoing support, with a focus on improving customer satisfaction and retention.
  • Exercise discretion and independent judgment in developing and implementing strategies to address customer needs and challenges, working closely with cross-functional teams such as finance and marketing, to ensure successful customer outcomes.
  • As a Customer Success Manager, you will play a pivotal role in shaping the customer experience, driving adoption, and expanding Clearview AI's footprint within enterprise organizations.
  • Other reasonable additional responsibilities that may be asked from time to time

Skills, Knowledge and Expertise
  • 8+ years of enterprise software or SaaS customer success/account management with specific experience supporting the public sector (military/government/law enforcement/public safety)
  • Experience providing product support at the user level
  • Experience using CRM tools (ex: SFDC, Hubspot)
  • Well-organized and excellent time management abilities
  • Proven ability to collaborate and build strong relationships with customers
  • Exceptional oral and written communication skills and attention to detail
  • Passion for technology and public safety
  • Bachelor's degree or equivalent experience
  • Ability to travel within United States

Benefits
  • Medical, Dental, Vision, STD and LTD Plans
  • FSA - Medical and Dependent Care
  • EAP and wellness programs
  • 13 Paid Holidays
  • Unlimited PTO
  • Flexible work environment - 100% remote
  • 401(k) plan

The expected annualized salary compensation for this position is between $100,000 - $115,000 with participation in our stock equity plan. This estimated salary represents the typical starting rate of candidates hired in a similar role. Factors that may be used to determine your actual salary include relevant experience, skills, and your remote work location.

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