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Remote Customer Retention Jobs in Provo, UT (NOW HIRING)

Canals

Customer Success Manager

Lehi, UT · Remote

Own a portfolio of customer relationships, driving adoption, retention, and renewals. * Lead ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Promoted2

Remote Insurance Agent

Provo, UT · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Manage client pipeline using our CRM system * Follow up to ensure satisfaction and policy retention

InsuraTec

Sales Representative (Remote)

Sandy, UT · Remote

Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Mapleton, UT · Remote

Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Highland, UT · Remote

Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Holladay, UT · Remote

Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Draper, UT · Remote

Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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All JobsCustomer Retention JobsRemote Customer Retention JobsRemote Customer Retention Jobs in Provo, UT

Remote Customer Retention information

See Provo, UT salary details

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How much do remote customer retention jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote customer retention in Provo, UT is $17.05, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.74 per hour, depending on experience, location, and employer.

What is a remote customer retention specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What strategies do remote customer retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What are the key skills and qualifications needed to thrive as a remote customer retention specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are the most commonly searched types of Customer Retention jobs in Provo, UT?

The most popular types of Customer Retention jobs in Provo, UT are:

What cities near Provo, UT are hiring for Remote Customer Retention jobs?

Cities near Provo, UT with the most Remote Customer Retention job openings:

Remote Customer Retention jobs near you
Infographic showing various Remote Customer Retention job openings in Provo, UT as of June 2026, with employment types broken down into 75% Full Time, 18% Part Time, 2% Temporary, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,469 per year, or $17.1 per hour.

Scaled Customer Success Manager | Fully Remote US

HireVue Inc

Sandy, UT • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Company Description

Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe.

Job Description

As a Scaled Customer Success Manager (CSM) you will be responsible for driving adoption, retention and growth across a large portfolio of customers through proactive, structured, one to many engagement rather than traditional 1:1 account management. This role owns a segment of 200+ customers, using automated workflows and campaigns, group enablement sessions and data informed interventions to ensure every customer receives the right guidance at the right time. Success is measured by the CSM’s ability to build and run scalable, repeatable programs that reach the portfolio efficiently, reserving 1:1 engagement only where it is most warranted.

What You’ll Do

Account Management & Strategic Direction

  • Own adoption, retention and growth outcomes for a portfolio of 200+ mid market customers

  • Design and run scalable, repeatable programs to proactively drive progress towards desired business metrics and outcomes  

  • Triage and respond to inbound customer queries and escalations

  • Keep account data accurate and current for the portfolio (Salesforce)

  • Lead initiatives with customers to drive positive Net Promoter and candidate experience scores

  • Build broad relationships with key account contacts and internal partners on the sales, product and engineering teams

  • Partner with the Hirevue Strategic Sales team to identify growth and expansion opportunities within your account base.

Subject Matter Expert / Advocate

  • Partner with customer on Hirevue product offerings, best practices & processes, and lead customers to effectively integrate Hirevue into those processes

  • Advocate for customers internally helping build and maintain strong partnerships with the sales, product management and marketing teams 

Qualifications

What You Bring to the Table

  • Experience: 2+ years in Customer Success, Account Management, SaaS/Tech consulting, or project/change management.

  • Industry Savvy: Intermediate working knowledge of the Human Resources or Talent Acquisition Function a plus

  • Tech Stack: Proficiency with Salesforce and Microsoft Office Suite.

  • Experience in leading client relationships in software as a service or technology environments

  • Experience with sales, consulting, training, or leading new initiatives in a corporate environment

  • Experience in project/change management


Additional Information

All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go. 

Flexible Paid Time Off | Medical, Dental, Vision | 12 Weeks Maternity & Adoption | 401K match

Click Here for US Benefits

This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings. CSMs are expected to travel occasionally (up to 30%) to support customer meetings, attend trade shows, etc. This may involve occasional overnight travel. 

Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data.

Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.

Hirevue is NOT currently hiring in:

AK, HI, IA, ME, MS, NM or WV.

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