ZipRecruiter

Log In

1

Customer Retention Manager Jobs in Provo, UT (NOW HIRING)

Kenect

Customer Retention Specialist

Pleasant Grove, UT · On-site

$12.75 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

Managed a pipeline of 100+ customer account cancellation requests, identifying root causes, addressing customer concerns, and implementing retention strategies to reduce churn. * Make a minimum of 15 ...

Kenect

Customer Retention Specialist

Pleasant Grove, UT · On-site

$12.75 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

Managed a pipeline of 100+ customer account cancellation requests, identifying root causes, addressing customer concerns, and implementing retention strategies to reduce churn. * Make a minimum of 15 ...

Kenect

Customer Retention Specialist

Pleasant Grove, UT · On-site

$12.75 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

Managed a pipeline of 100+ customer account cancellation requests, identifying root causes, addressing customer concerns, and implementing retention strategies to reduce churn. * Make a minimum of 15 ...

Nearmap

Senior Customer Success Manager

Lehi, UT · On-site +1

Customer engagement, retention, and success will be your main objectives. You will focus on driving ... Manage subscription renewals for a large portfolio, ensuring a smooth and efficient process.

Workstream

Senior Manager of Customer Success

Lehi, UT · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You'll own your team's performance metrics, renewal forecast, and customer retention outcomes ... Define and manage OKRs to drive focus and deliver strong NRR, logo churn, and product usage ...

Workstream

Senior Manager of Customer Success

Lehi, UT · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You'll own your team's performance metrics, renewal forecast, and customer retention outcomes ... Define and manage OKRs to drive focus and deliver strong NRR, logo churn, and product usage ...

Workstream

Senior Manager of Customer Success

Lehi, UT · On-site +1

$130K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You'll own your team's performance metrics, renewal forecast, and customer retention outcomes ... Define and manage OKRs to drive focus and deliver strong NRR, logo churn, and product usage ...

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...

Mira Home

Customer Loyalty Specialist

Lindon, UT · On-site

$15.25 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • PTO

Prior experience in customer retention, account management, or call center operations. Your role in Action: We understand that we cannot list every single task that you will do in this position, but ...

Verisk

Customer Care Manager

Lehi, UT · On-site

$90K - $110K/yr

  • Medical

  • Retirement

  • PTO

Customer retention and engagement * Partner with cross-functional teams (Sales, Product, Support ... Ability to manage multiple priorities in a fast-paced environment * Experience with CRM tools ...

Verisk

Customer Care Manager

Lehi, UT · On-site

Customer retention and engagement * Partner with cross-functional teams (Sales, Product, Support ... Ability to manage multiple priorities in a fast-paced environment * Experience with CRM tools ...

New

Podium

AI Customer Success Manager - SMB

Lehi, UT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals ... Familiarity with CRM and customer support software. * Knowledge of online reputation management and ...

Podium

AI Enterprise Customer Success Manager

Lehi, UT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will also aid in retaining and increasing the revenue from your customer portfolio. What you ... You will assist in managing the lifecycle of your customer portfolio, which will be a pipeline of ...

Podium

AI Enterprise Customer Success Manager

Lehi, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will also aid in retaining and increasing the revenue from your customer portfolio. What you ... You will assist in managing the lifecycle of your customer portfolio, which will be a pipeline of ...

Podium

AI Mid-Market Customer Success Manager

Lehi, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Demonstrated ability to go above and beyond to maximize retention save % * Demonstrated experience and success in a customer success or account management role * Ability to confidently and ...

NetDocuments

VP, Customer Success

Lehi, UT

  • Medical

  • Life

  • Retirement

  • PTO

Renewals & Retention * Set the renewals strategy and operating rhythm, including forecasting ... Build durable executive relationships with customer leaders, including Managing Partners, General ...

New

NetDocuments

VP, Customer Success

Lehi, UT · On-site

  • Medical

  • Life

  • Retirement

  • PTO

NetDocuments is the trusted intelligent document management platform for legal professionals and ... Renewals & Retention * Set the renewals strategy and operating rhythm, including forecasting ...

New

next page

Showing results 1-20

All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Provo, UT

Customer Retention Manager information

See Provo, UT salary details

$23.2K

$54.9K

$95.5K

How much do customer retention manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer retention manager in Provo, UT is $54,864.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $66,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What are the most commonly searched types of Customer Retention jobs in Provo, UT?

The most popular types of Customer Retention jobs in Provo, UT are:

What job categories do people searching Customer Retention Manager jobs in Provo, UT look for?

The top searched job categories for Customer Retention Manager jobs in Provo, UT are:

What cities near Provo, UT are hiring for Customer Retention Manager jobs?

Cities near Provo, UT with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Provo, UT as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $54,864 per year, or $26.4 per hour.

Customer Retention Specialist

Kenect

Pleasant Grove, UT • On-site

$12.75 - $17.50/hr

Full-time

Medical, Dental, Vision, Life

Posted 11 days ago

Job description

About us
Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world.

About This Role
We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by actively engaging with customers at risk of cancellation. The ideal candidate is results-driven, thrives in high-volume customer interactions, and is passionate about problem-solving to deliver win-back and retention outcomes.
What You Will Be Doing

  • Meet monthly MRR/ARR quota per month through proactive engagement and retention strategies.
  • Managed a pipeline of 100+ customer account cancellation requests, identifying root causes, addressing customer concerns, and implementing retention strategies to reduce churn.
  • Make a minimum of 15 outbound dials per day to connect with customers considering cancellation.
  • Conduct empathetic, solution-oriented conversations to uncover business needs and propose tailored solutions.
  • Maintain professional, consultative, and persuasive communication across phone, email, and other channels.
  • Diagnose drivers of churn such as product gaps, pricing, or service dissatisfaction.
  • Collaborate with cross-functional teams (Accounting, Product, Support, Sales, CS) to escalate feedback and deliver customer solutions.
  • Track and report on, churn reasons, and revenue impact leadership.
  • Maintain accurate records of customer interactions and outcomes in CRM systems.
  • Follow structured save-playbooks while contributing to process improvement and new retention tactics.

Skills & Qualifications

  • 2+ years in Customer Success, Retention, Account Management, or similar customer-facing role.
  • Proven track record of meeting or exceeding revenue retention or quota goals.
  • Strong phone presence with excellent negotiation, persuasion, and objection-handling skills.
  • Comfortable managing high-volume customer queues while delivering quality conversations.
  • Ability to analyze data and articulate actionable insights to improve customer outcomes.
  • Proficiency with CRM and customer success platforms (Salesforce)

Our Company Values We Hope You Showcase

  • See it, Solve it, Get it Done
  • Build, Adapt, Win
  • Unwavering Customer Obsession

What Kenect Offers

  • Health, Dental, Vision, Life & Disability Insurance
  • Your birthday is a paid day off
  • Onsite gym
  • Breakroom full of snacks and drinks
  • Convenient location next to freeway entrance/exit

We believe in hiring self-motivated team members who can run alongside us without needing to be managed along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members who can run without the daily guidance that some companies prefer.

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.