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Remote Customer Retention Jobs in Ohio (NOW HIRING)

Director of Supply Chain Account Management

Columbus, OH · On-site +1

$175K - $199K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Hybrid/Remote (Columbus, OH/U.S.) Employment Type: Full-Time The Mission The Director of Supply ... Proven success driving customer retention, account expansion, and revenue growth. * Strong ...

Customer Service Representative

Columbus, OH · Remote

$14 - $15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate ... The retention of this knowledge is a critical part of cross training the call center personnel

Customer Service Representative

Columbus, OH · Remote

$14.50 - $19.75/hr

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate ... The retention of this knowledge is a critical part of cross training the call center personnel

Showing results 21-40

Remote Customer Retention information

What are the key skills and qualifications needed to thrive as a remote customer retention specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What strategies do remote customer retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What is a remote customer retention specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are the most commonly searched types of Customer Retention jobs in Ohio?

The most popular types of Customer Retention jobs in Ohio are:

What cities in Ohio are hiring for Remote Customer Retention jobs?

Cities in Ohio with the most Remote Customer Retention job openings:

Digital Business Development Manager

trane technologies

Cincinnati, OH • Remote

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago


Trane Technologies rating

8.1

Company rating: 8.1 out of 10

Based on 300 frontline employees who took The Breakroom Quiz

117th of 540 rated manufacturers


Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including TraneandThermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.

What's in it for you:

Trane in the Great Lakes Region is hiring a Digital Services Business Development Manager to help accelerate growth in our connected solutions and digital services portfolio. In this role, you will lead regional business development efforts focused on expanding customer adoption of Trane's digital offerings, including connected services, building automation, analytics, monitoring, and outcome-based service solutions.

You will work across sales, service, controls, and account teams to identify opportunities, strengthen customer relationships, and position Trane as a trusted partner in helping customers improve building performance, sustainability, reliability, and operational outcomes through digital innovation.

This is a highly visible role responsible for driving strategic growth, increasing market penetration, and helping customers unlock greater value from intelligent, connected building solutions across the Great Lakes Region.

What you will do:

  • Business development strategy and execution for Trane's digital services and connected solutions portfolio across the Great Lakes Region.

  • Drive growth by identifying, developing, and closing opportunities related to connected services, intelligent building solutions, analytics, remote monitoring, and recurring digital revenue streams.

  • Partner with equipment, controls, and service sales teams to expand customer adoption of digitally enabled solutions that improve uptime, energy efficiency, occupant comfort, and building performance.

  • Develop and maintain strong relationships with building owners, operators, contractors, consulting engineers, and strategic customer stakeholders.

  • Position Trane's digital value proposition by aligning customer needs with solutions that support decarbonization, operational efficiency, lifecycle value, and smarter building management.

  • Collaborate across functions to create account strategies that increase market penetration, customer retention, and share of wallet for digital and connected offerings.

  • Support the sales organization in identifying and advancing opportunities that connect building automation, service agreements, equipment, and digital capabilities into integrated customer solutions.

  • Influence and enable account teams with varying levels of digital fluency, sales experience, customer focus, and portfolio complexity.

  • Maintain strong opportunity pipeline discipline, support forecast accuracy, and drive consistent use of sales tools, CRM processes, and business development rigor.

  • Help customers and internal teams understand the value of connected services by translating technical capabilities into measurable business outcomes.

  • Participate regularly in customer meetings, strategy sessions, and regional sales activities to promote growth and strengthen market presence.

  • Contribute to annual objectives related to revenue growth, margins, recurring revenue, customer retention, and strategic business mix.

What you will bring:

  • Equivalent combination of education and experience, or a Bachelor's Degree in business, engineering, engineering technology, or a related field from an accredited four-year college or university.

  • 5+ years of experience in business development, sales, or sales leadership, preferably in digital services, connected solutions, building automation, HVAC, controls, or service

  • Strong understanding of customer value drivers related to connected buildings, building performance, service optimization, energy management, or operational outcomes.

  • Experience collaborating across equipment, controls, service, and account management teams to develop integrated growth strategies.

  • Strong communication skills, and ability to translate digital capabilities into customer-centered business value.

  • Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.

  • Valid driver's license for a minimum of 12 months, with no major or frequent traffic violations, including but not limited to DUI, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.

Annual Base Salary Range or Hourly Base Pay Range:

$113,600.00 - $172,095.00

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:


  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.


Safety Sensitive Role:

Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Employment Type: FULL_TIME

What Trane Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Trane Technologies logo

About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US