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Remote Customer Retention Jobs in Kansas (NOW HIRING)

Senior Software Engineer, Java | Content Team

Kansas, KS ยท On-site +1

$110K - $145K/yr

Location - We are flexible on remote working from home, if you are located in the USA and reside in ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...

$108K - $143K/yr

Whether you're a creative thinker, a strategic planner, a tech wizard, or a customer champion ... Connect product work to business outcomes - retention, expansion, annual recurring revenue.

$108K - $143K/yr

Whether you're a creative thinker, a strategic planner, a tech wizard, or a customer champion ... Connect product work to business outcomes - retention, expansion, annual recurring revenue.

Education Manager

Topeka, KS ยท On-site +1

... remote or hybrid work environment. Essential Job Functions Program Management & Delivery ... Recruit, retain, and expand school partnerships to achieve annual participation goals. * Provide ...

Remote position. Territory includes MN, IA, SD, ND, NE, WI, KS About the Role: In this opportunity ... Retention, Customer Lifetime Value (CLTV), Customer Acquisition Cost (CAC) to CLTV Ratio, Partner ...

Senior Mortgage Loan Officer-HLC SIT

Home, KS ยท On-site +1

$37K - $44K/yr

This position may be eligible for remote work in select geographic locations, subject to approval ... Manages a portfolio of customer relationships. Seeks prospective opportunities to retain and/or ...

Senior Data Engineer | Emerging Products

Kansas, KS ยท On-site +1

$93K - $127K/yr

Location -- We are flexible on remote working from home, if you are located in the USA and reside ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...

Senior Data Engineer | Emerging Products

Kansas, KS ยท On-site +1

$93K - $127K/yr

Location -- We are flexible on remote working from home, if you are located in the USA and reside ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...

Regional Account Manager

Overland Park, KS ยท On-site +1

$83K - $139K/yr

... customers, acting as an extension of the client organization ... The role is responsible for client retention, revenue growth, service excellence, stewardship ...

Risk Claims Manager

Kansas City, KS ยท Remote

$85K - $95K/yr

... retain and direct defense counsel, and attend mediations and depositions as needed. * Provide excellent customer service when speaking with insureds/claimants by phone. * Prepare statistical reports ...

Showing results 41-60

Remote Customer Retention information

What is a remote customer retention specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What strategies do remote customer retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What are the key skills and qualifications needed to thrive as a remote customer retention specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are the most commonly searched types of Customer Retention jobs in Kansas?

The most popular types of Customer Retention jobs in Kansas are:

What cities in Kansas are hiring for Remote Customer Retention jobs?

Cities in Kansas with the most Remote Customer Retention job openings:

Senior Software Engineer, Java | Content Team

NinjaOne

Kansas, KS โ€ข On-site, Remote

$110K - $145K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago


Job description

About the role

We are looking for a Senior Software Engineer to join a newly formed team focused on accelerating the capabilities of the NinjaOne platform through manifest-driven development. This team is being built from the ground up and has ambitious goals to remake how NinjaOne delivers features — with a direct, visible impact on customer value.

The team's mission is to build flexible, customizable experiences that let customers and MSPs tailor the platform to their own workflows — from UI components to deeper integrations. We're still early in this journey, with a lot of the vision ahead of us rather than behind. If you're excited about designing extensible systems that put more power in users' hands, this is a great place to have that impact.

Location – We are flexible on remote working from home, if you are located in the USA and reside in one of the following states: CA, CO, CT, FL, GA, *IL, KS, MA, MD, ME, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option.

We hire the best software engineers, but experience in our stack can’t hurt: NinjaOne is built on Java, Kotlin, Python, C++, Golang, and Postgres, supporting millions of user endpoints and running as a scalable cloud service in AWS. Knowing large-scale datastore bottlenecks, asynchronous application design, and client-server architecture will help you.

What you'll be doing
  • Manifest-driven development to extend NinjaOne platform capabilities.
  • Python development to create workers that extend NinjaOne’s value via third-party integrations.
  • Java and Kotlin backend development to expose NinjaOne platform functions for extensibility.
  • Collaborate with the AI workflow, server, and platform teams to achieve the team’s mission.
  • Participate in architecture and design reviews to build high-quality software that is scalable and API-first.
  • Troubleshoot production issues across the technical stack using logs, metrics, and traces.
  • Other duties as needed.

About you

  • Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or equivalent work experience.
  • 10+ years of experience in Java software development for product applications, or equivalent, with solid expertise in Kotlin. Python experience is a plus but not required — we value adaptable engineers who can work across languages as needed.
  • 4+ years of experience working with highly scalable software systems.
  • Experience leveraging AI tooling to accelerate software development.
  • Experience working on systems at scale and finding solutions to scale systems further.
  • Working knowledge of a breadth of OOP design principles.
  • Expertise in scaling data structures and object-oriented design.
  • Knowledge of API best practices and REST service development using frameworks like Jersey or Spring.
  • Relational database design and development experience.
  • Experience with both client- and server-side development for responsive messaging.
  • Caching systems expertise; experience with Redis will make you a standout candidate.
  • Expert knowledge of quality testing practices. 

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What you'll love

  • We are a collaborative, kind, and curious community.
  • We honor your flexibility needs with full-time work that is hybrid remote.
  • We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
  • We help you prepare for your financial future with our 401(k) plan.
  • We prioritize your work-life balance with our unlimited PTO.
  • We reward your work with opportunity for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship. Due to federal government security requirements associated with our FedRAMP-authorized environment, candidates must be U.S. citizens or lawful permanent residents.

*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.

Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, and PTO. For roles based in California, Colorado, Maryland, New Jersey, or Washington the base salary hiring range for this position is $1600,000 to $200,000 per year.

For roles based in New York, the base salary hiring range for this position is $160,000 to $200,000 per year.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.