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Remote Customer Order Specialist Jobs in Chicago, IL

ForgeFit

Remote Customer Service Specialist

Chicago, IL · On-site +1

$17.50 - $23.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Help customers with orders, shipping questions, product details, and troubleshooting * Track and ...

Factal

Customer Success Manager (Remote)

Chicago, IL · Remote

$65K - $85K/yr

Factal is seeking a full-time remote Customer Success Manager in the US to focus on customer ... Have experience asking tough questions in order to identify customer needs, with the ability to ...

NTT DATA

Customer Care Associate

Chicago, IL · Remote

$19/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment ... Demonstrated capability to integrate domain knowledge and act as a skilled specialist. * Solid ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$19/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment ... Demonstrated capability to integrate domain knowledge and act as a skilled specialist. * Solid ...

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How much do remote customer order specialist jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer order specialist in Chicago, IL is $20.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Order Specialist, and why are they important?

To thrive as a Remote Customer Order Specialist, you need strong organizational skills, attention to detail, and experience in order processing or customer service, often supported by a high school diploma or equivalent. Familiarity with order management systems (OMS), CRM platforms like Salesforce, and proficiency in Microsoft Office are typically required. Exceptional written and verbal communication, problem-solving abilities, and the capacity to work independently help professionals excel in this role. These skills ensure accurate order fulfillment, high customer satisfaction, and efficient remote operations.

How does a Remote Customer Order Specialist typically collaborate with other departments to resolve order issues?

As a Remote Customer Order Specialist, you will often work closely with teams such as warehouse staff, shipping coordinators, and the billing department to resolve customer order issues efficiently. Collaboration is usually done via email, chat platforms, or virtual meetings, ensuring that customer concerns are addressed quickly and accurately. Building strong communication channels with these teams is key to resolving discrepancies, expediting orders, and keeping customers informed throughout the process. This collaborative environment fosters problem-solving and helps you gain insight into various aspects of the order fulfillment process.

What are Remote Customer Order Specialists?

Remote Customer Order Specialists are professionals who manage and process customer orders from a remote location, typically working from home or another off-site location. Their primary responsibilities include handling customer inquiries, processing orders, resolving issues, and ensuring customer satisfaction throughout the order process. They utilize various systems and communication tools to track orders, update customers, and collaborate with other departments as needed. Strong communication skills, attention to detail, and proficiency with order management software are essential for success in this role.

What is the difference between Remote Customer Order Specialist vs Remote Customer Service Representative?

AspectRemote Customer Order SpecialistRemote Customer Service Representative
Primary RoleProcessing and managing customer orders, ensuring accuracy and timely fulfillmentHandling customer inquiries, providing support, and resolving issues
Required SkillsOrder management, product knowledge, attention to detailCommunication skills, problem-solving, empathy
Work EnvironmentOrder processing systems, CRM tools, e-commerce platformsCall centers, chat platforms, email support
Common CertificationsNone typically required, but familiarity with CRM or order management software helpsCustomer service certifications (e.g., CCSP) beneficial

While both roles involve assisting customers remotely, the Remote Customer Order Specialist focuses on processing and managing orders, ensuring accuracy and efficiency. In contrast, the Remote Customer Service Representative handles a broader range of customer inquiries and support issues. Understanding these differences helps job seekers target the right position based on their skills and career goals.

What are popular job titles related to Remote Customer Order Specialist jobs in Chicago, IL? For Remote Customer Order Specialist jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Order Specialist jobs in Chicago, IL look for? The top searched job categories for Remote Customer Order Specialist jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote Customer Order Specialist jobs? Cities near Chicago, IL with the most Remote Customer Order Specialist job openings:
Remote Customer Order Specialist jobs near you

Remote Customer Service Specialist

ForgeFit

Chicago, IL • On-site, Remote

$17.50 - $23.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Job Title: Remote Customer Service Specialist
Company: ForgeFit
Location: Remote (U.S. Based)
Employment Type: Full-Time
About ForgeFit
At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.
About the Role
As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.
What You'll Do
  • Respond to customer inquiries via phone, email, and chat with professionalism and care
  • Help customers with orders, shipping questions, product details, and troubleshooting
  • Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
  • Keep accurate records of customer interactions using CRM
  • Proactively follow up on customer needs and ensure satisfaction
  • Maintain up-to-date knowledge of ForgeFit's product lines and service policies

What We're Looking For
  • 1+ years of experience in a customer service, support, or client-facing role
  • Strong communication and problem-solving skills
  • Ability to stay organized and manage multiple priorities
  • Comfortable using CRM or support tools
  • A positive attitude and genuine desire to help others
  • Interest in fitness or familiarity with gym equipment is a plus

What We Offer
  • Competitive hourly pay based on experience
  • Comprehensive benefits including health, dental, vision, 401k, and paid time off
  • 100% remote work with a collaborative and supportive team
  • Ongoing training and opportunities for career growth
  • The chance to support a brand that makes a real impact in the fitness world

Ready to help gyms get stronger with ForgeFit? Apply now and let's build something powerful together.

Apply