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Remote Customer Order Specialist Jobs in Champaign, IL

HMG Careers

Remote Sales Specialist

Champaign, IL · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Erie Insurance

Property Adjuster II

Champaign, IL · On-site +1

$63.13K - $100.84K/yr

Remote Salary Range: $63,130.00 - $100,843.00 * salary range is for this level and may vary based ... Benefits That Go Beyond The Basics We strive to be Above all in Service to our customers-and to our ...

Carle Health

RN - Patient Clinical Services

Champaign, IL · On-site +1

$30.39 - $52.27/hr

Position requires minimum of 22 weeks of in-office prior to being remote. The office is located in ... Demonstrates customer service excellence in accordance to Carle policies.Serve as a role model for ...

Carle Health

RN - Patient Clinical Services

Champaign, IL · On-site +1

$30.39 - $52.27/hr

Position requires 6 months of in-office training prior to being remote. The office is located in ... Demonstrates customer service excellence in accordance to Carle policies.Serve as a role model for ...

Carle Health

RN - Patient Clinical Services

Champaign, IL · On-site +1

$30.39 - $52.27/hr

Coordinates with Primary Care Center physicians and nursing staff in order to meet the needs of the ... Demonstrates customer service excellence in accordance to Carle policies.Serve as a role model for ...

Carle Health

RN - Patient Clinical Services

Champaign, IL · On-site +1

$30.39 - $52.27/hr

Position requires 6 months of in-office training prior to being remote. The office is located in ... Demonstrates customer service excellence in accordance to Carle policies.Serve as a role model for ...

Carle Health

RN - Patient Clinical Services

Champaign, IL · On-site +1

$30.39 - $52.27/hr

Position requires 6 months of in-office training prior to being remote. The office is located in ... Demonstrates customer service excellence in accordance to Carle policies.Serve as a role model for ...

Carle Health

RN - Patient Clinical Services

Champaign, IL · On-site +1

$30.39 - $52.27/hr

Position requires 6 months of in-office training prior to being remote. The office is located in ... Demonstrates customer service excellence in accordance to Carle policies.Serve as a role model for ...

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All JobsRemote Customer Order Specialist JobsRemote Customer Order Specialist Jobs in Champaign, IL

Remote Customer Order Specialist information

See Champaign, IL salary details

$11

$19

$29

How much do remote customer order specialist jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer order specialist in Champaign, IL is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Order Specialist, and why are they important?

To thrive as a Remote Customer Order Specialist, you need strong organizational skills, attention to detail, and experience in order processing or customer service, often supported by a high school diploma or equivalent. Familiarity with order management systems (OMS), CRM platforms like Salesforce, and proficiency in Microsoft Office are typically required. Exceptional written and verbal communication, problem-solving abilities, and the capacity to work independently help professionals excel in this role. These skills ensure accurate order fulfillment, high customer satisfaction, and efficient remote operations.

How does a Remote Customer Order Specialist typically collaborate with other departments to resolve order issues?

As a Remote Customer Order Specialist, you will often work closely with teams such as warehouse staff, shipping coordinators, and the billing department to resolve customer order issues efficiently. Collaboration is usually done via email, chat platforms, or virtual meetings, ensuring that customer concerns are addressed quickly and accurately. Building strong communication channels with these teams is key to resolving discrepancies, expediting orders, and keeping customers informed throughout the process. This collaborative environment fosters problem-solving and helps you gain insight into various aspects of the order fulfillment process.

What are Remote Customer Order Specialists?

Remote Customer Order Specialists are professionals who manage and process customer orders from a remote location, typically working from home or another off-site location. Their primary responsibilities include handling customer inquiries, processing orders, resolving issues, and ensuring customer satisfaction throughout the order process. They utilize various systems and communication tools to track orders, update customers, and collaborate with other departments as needed. Strong communication skills, attention to detail, and proficiency with order management software are essential for success in this role.

What is the difference between Remote Customer Order Specialist vs Remote Customer Service Representative?

AspectRemote Customer Order SpecialistRemote Customer Service Representative
Primary RoleProcessing and managing customer orders, ensuring accuracy and timely fulfillmentHandling customer inquiries, providing support, and resolving issues
Required SkillsOrder management, product knowledge, attention to detailCommunication skills, problem-solving, empathy
Work EnvironmentOrder processing systems, CRM tools, e-commerce platformsCall centers, chat platforms, email support
Common CertificationsNone typically required, but familiarity with CRM or order management software helpsCustomer service certifications (e.g., CCSP) beneficial

While both roles involve assisting customers remotely, the Remote Customer Order Specialist focuses on processing and managing orders, ensuring accuracy and efficiency. In contrast, the Remote Customer Service Representative handles a broader range of customer inquiries and support issues. Understanding these differences helps job seekers target the right position based on their skills and career goals.

What are popular job titles related to Remote Customer Order Specialist jobs in Champaign, IL? For Remote Customer Order Specialist jobs in Champaign, IL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Order Specialist jobs in Champaign, IL look for? The top searched job categories for Remote Customer Order Specialist jobs in Champaign, IL are:
What cities near Champaign, IL are hiring for Remote Customer Order Specialist jobs? Cities near Champaign, IL with the most Remote Customer Order Specialist job openings:
Remote Customer Order Specialist jobs near you

Support Specialist - Tier 1 (Remote)

PATTERSON TECHNOLOGY CENTER

Champaign, IL • Remote

$17/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

The Support Specialist - Tier I properly responds to inbound and outbound customer calls to provide technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment via a combination of verbal guidance and remote connection to the customer's computer(s). The specialist documents the type of inquiry, clarifying details, steps taken, resources utilized, status of resolution, and next steps in CRM system(s), enters tickets as needed, and takes appropriate follow-up actions as needed. During the interactions, the specialist provides a positive experience with customer engagement. They utilize available resources and work through proper escalation channels, following company procedures and policies. This full-time, permanent position is remote for candidates who reside in ID, IL, MN, MI, KS, KY, SD, UT & WI only.
Essential Functions

  • Respond to Inbound and Outbound Calls providing technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment

  • Utilize all equipment and resources provided to perform the job at the highest proficiency

  • Meet or exceed department performance metrics

  • Maintain technical proficiency through continued education with relevant software, services, peripheral devices, and equipment

  • Communicate and escalate issues with customers, peers, and leadership effectively, in a timely manner, with positive engagement

  • Follow established department processes and procedures

  • Learn new required skillsets aligned with evolving business needs while following the appropriate growth trajectory of the role

  • Follow schedule in workforce system(s) utilizing proper time management procedures

  • Comply with Company and department policies and standards; performs other duties as assigned


Minimum Requirements

  • High School Diploma or Equivalent

  • 1 year customer service experience

  • 1 year experience with customer relationship management, point of sale, or similar software systems with basic troubleshooting

  • 2 years experience with practical application of Microsoft Operating Systems and Platforms (Windows, Excel, Outlook, Word, Powerpoint)


Preferred Requirements

  • Associate's Degree

  • Technical certifications

  • 2 years Technical experience supporting software, computer hardware, network, or other technical troubleshooting


Skills and Abilities

  • Strong customer service orientation

  • Excellent written and verbal communication skills

  • Ability to multi-task performing troubleshooting steps, documenting, and additional tasks while engaging with customers

  • Ability to Type 50+ WPM

  • Ability to learn new content related to systems, products, and applications quickly

  • Ability to follow numerous guidelines, procedures, and problem-solving steps utilizing resources efficiently

  • Ability to properly manage time adhering to schedules

  • Ability to work with customer data and ensure proper protocols are taken to prevent data loss

  • Demonstrated reliability through attendance and punctuality

  • Ability to communicate with customers, peers, and leaders following Patterson’s Code of Conduct and core values of passionate, focused, people first, and always advancing

Starting compensation: $17/hr + Benefits

Hours: Training will be from 8AM-5PM CT. After training is done the core working hours will be 10AM-7PM CT. If staffing needs change other shifts are available and can vary between 7AM-9PM CT; We do not currently offer part-time hours.

Minimum Internet Requirements: Reliable, hardwired internet required. Satellite and Hot Spot internet are not supported; minimum speeds of 10 mbps download and 3 mbps upload. Check internet speed here:

https://www.speakeasy.net/speedtest

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $15.63 - $19.13

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