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Remote Customer Service Rep Self Storage Jobs in Champaign, IL

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site +1

$16 - $21.75/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a ... Representative to help grow relationships with existing and prospective customer locations ...

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site +1

$16 - $21.75/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a ... Representative to help grow relationships with existing and prospective customer locations ...

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site +1

$16 - $21.75/hr

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site +1

$16 - $21.75/hr

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... What's needed - Preferred Qualifications: * 1+ years of sales, account management, customer service ...

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site +1

$16 - $21.75/hr

... flexibility for remote work on Fridays. Staples is business to business. You're what binds us ... services, solutions, and award-winning customer support to help our customers - and our people ...

InsuraTec

Sales Representative (Remote)

Rantoul, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Self-Motivated : Must be highly driven and proactive in achieving goals. * Commission-Based

InsuraTec

Sales Representative (Remote)

Urbana, IL · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Self-Motivated : Must be highly driven and proactive in achieving goals. * Commission-Based

Lone Star Careers

Remote Sales Rep

Champaign, IL · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Empire State Careers

Remote Sales Rep

Champaign, IL · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Staples, Inc.

Inside Sales Representative

Champaign, IL · On-site +1

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

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Remote Customer Service Rep Self Storage information

See Champaign, IL salary details

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$26

How much do remote customer service rep self storage jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote customer service rep self storage in Champaign, IL is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.96 per hour, depending on experience, location, and employer.

What does a remote customer service rep for self storage do?

A Remote Customer Service Representative for Self Storage assists customers with inquiries about renting storage units, making payments, and resolving issues, all from a remote location, usually at home. They handle phone calls, emails, and sometimes live chat to provide information about unit availability, prices, policies, and help customers with online bookings or account management. Their goal is to ensure a positive customer experience by offering helpful support and addressing concerns promptly. They may also process reservations, handle billing questions, and escalate complex issues to on-site staff or management as needed.

What skills and qualifications are needed to thrive as a remote customer service rep for self storage?

To excel as a Remote Customer Service Rep in Self Storage, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center tools, and self-storage management platforms is typically required. Outstanding interpersonal skills, patience, and the ability to work independently set top performers apart in this role. These competencies ensure efficient customer support, high satisfaction, and effective remote operations in a competitive industry.

How does a remote customer service rep for self storage typically collaborate with on-site staff to resolve customer issues?

As a remote customer service rep in self storage, you frequently coordinate with on-site managers and maintenance teams to address customer needs, such as unit access or facility-related concerns. Communication usually occurs via phone, email, or centralized ticketing systems. Building strong relationships with local staff is key to ensuring that customer requests are handled promptly and accurately, even when you are not physically present. Clear documentation and proactive follow-up are essential practices for successful collaboration in this role.

What is the difference between Remote Customer Service Rep Self Storage vs Remote Customer Service Rep E-commerce?

AspectRemote Customer Service Rep Self StorageRemote Customer Service Rep E-commerce
CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, customer service experience
Work EnvironmentSelf storage company, customer inquiries about storage unitsE-commerce company, handling online order inquiries
Industry UsageCommon in storage and real estate industriesCommon in retail and online shopping sectors
Search & Comparison IntentPeople comparing storage customer service rolesPeople comparing online retail customer service roles

The main difference between Remote Customer Service Rep Self Storage and Remote Customer Service Rep E-commerce lies in the industry focus and typical customer inquiries. Self storage reps handle questions related to storage units and facility policies, while E-commerce reps assist with online orders and product issues. Both roles require similar credentials and work environments, but they serve different customer needs within their respective industries.

What are the most commonly searched types of Customer Service Rep Self Storage jobs in Champaign, IL?

The most popular types of Customer Service Rep Self Storage jobs in Champaign, IL are:

What are popular job titles related to Remote Customer Service Rep Self Storage jobs in Champaign, IL?

For Remote Customer Service Rep Self Storage jobs in Champaign, IL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Rep Self Storage jobs in Champaign, IL look for?

The top searched job categories for Remote Customer Service Rep Self Storage jobs in Champaign, IL are:

What cities near Champaign, IL are hiring for Remote Customer Service Rep Self Storage jobs?

Cities near Champaign, IL with the most Remote Customer Service Rep Self Storage job openings:

Remote Customer Service Rep Self Storage jobs near you
Infographic showing various Remote Customer Service Rep Self Storage job openings in Champaign, IL as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,155 per year, or $18.8 per hour.

Customer Service Representative

Staples, Inc.

Champaign, IL • On-site, Remote

$16 - $21.75/hr

Full-time

Re-posted 19 days ago

Staples rating

5.7

Company rating: 5.7 out of 10

Based on 643 frontline employees who took The Breakroom Quiz

461st of 740 rated retailers

Job description

This position is a minimum of 4 days in office with flexibility for remote work on Fridays.

Join a team that powers everyday impact.

Quill, a Staples company, is looking for a driven Inside Sales Site Development Representative to help grow relationships with existing and prospective customer locations connected to our managed account base. In this role, you will partner closely with account management, respond to customer needs, prepare negotiated quotes and special pricing, and make outbound calls that help reactivate customers, uncover new opportunities, and expand share of wallet. This is a great opportunity for someone who enjoys customer conversations, thrives in a goal-oriented environment, and wants to build a strong foundation in business-to-business sales. 

What you’ll be doing:  

  • Make daily outbound calls to Quill customers who have not placed a recent order to support reactivation and revenue growth. 
  • Contact prospective customer locations affiliated with managed customer entities to identify needs and conversion opportunities. 
  • Accept inbound calls from customers tied to managed accounts and help ensure customer needs are met. 
  • Negotiate pricing and process special quotes for customer opportunities. 
  • Use customer insights, including order history, to guide quality conversations. 
  • Leverage specialized offers and Quill’s value proposition to help customers place orders and meet monthly quotas and key metrics. 
  • Maintain consistent communication with account managers to share customer trends and pricing solution opportunities. 
  • Partner with sales specialists and support teams to identify opportunities beyond traditional office supplies, including furniture, technology, high-value quotes, print, and promotional products. 
  • Maintain accurate and up-to-date activity, pipeline, and customer records in CRM. 
  • Apply coaching and feedback from managers and peers to continuously improve sales approach and performance.

What you bring to the table 

  • Motivation to build customer relationships that create measurable value and growth. 
  • Clear, confident communication with customers and internal partners across calls, follow-up, and solution-focused conversations. 
  • Curiosity and strong listening skills to understand customer needs, ask thoughtful questions, and uncover opportunities. 
  • A problem-solving mindset with the ability to connect customer needs to relevant products, programs, or solutions. 
  • Comfort making outbound calls, engaging customers, and continuing forward after rejection or setbacks. 
  • Strong organization, time management, and follow-through when balancing customer conversations, priorities, and activity goals. 
  • Adaptability and willingness to learn quickly as customer needs, business priorities, or sales approaches change. 
  • A customer-first approach focused on creating a positive, helpful, and professional experience in every interaction. 
  • Collaborative mindset with a willingness to share ideas, apply feedback, and learn from managers, peers, and business partners. 

  • Composure and critical thinking when prioritizing next steps, solving customer challenges, and supporting sales goals. 

What’s needed- Basic Qualifications

  • Associate degree, bachelor’s degree, or equivalent work experience. 

What’s needed - Preferred Qualifications

  • 1+ years of experience in sales or service in a business-to-business environment. 
  • Experience meeting or exceeding productivity goals, quotas, or sales metrics. 
  • Experience using CRM tools, Salesforce.com, or a comparable sales platform. 
  • Experience using Microsoft Excel, PowerPoint, and Outlook. 

The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.   Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.    

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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About Staples

Sourced by ZipRecruiter

Staples is the country's largest operator of office supplies superstores, offering a vast selection of products at low prices, primarily to small business owners. The company has a strong online presence and operates over 994 stores in the U.S. and 40 warehouses/fulfillment centers. The company was founded by Leo Kahn and Thomas G. Stemberg, and opened its first store in Brighton, Massachusetts on May 1, 1986. By 1996, it had reached the Fortune 500, and later acquired the office supplies company Quill Corporation. Staples provides office and school supplies, office furnishings, electronics, software, snack and beauty products, as well as offering printing and technological services. The company has a strong commitment to innovation and customer service.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Framingham, MA, US

Social media

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