Remote Customer Feedback Jobs in San Ramon, CA (NOW HIRING)

About the Role:

We're looking for a Senior Forward Deployed Engineer to join our Success team and ensure customers have an outstanding experience throughout their journey with AssemblyAI. You will onboard new customers, help them realize their product vision, and explore leading-edge use cases within voice AI.  This requires that you work directly with customers to integrate our voice AI models directly into current and future product features. You will use your technical expertise to plan and execute on our customers' overall needs within voice AI, helping them choose the right plans, models, and use cases.

As part of our Go to Market Team (GTM) team, you'll collaborate with Sales, Support, Engineering, Research, and Product to ensure customers get the most out of our products. You're goal is to use customer feedback to drive our product roadmap. Your creativity and problem-solving skills will be key in finding unique solutions for each customer's needs. Additionally, you will play a pivotal role in ensuring customers are on the right plan and commercial agreement for their use cases with AssemblyAI.

What You'll Do:

• Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI.
• Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps.
• Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support.
• Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities.
• Drive growth in customer usage of the API across varying product offerings and end customer use cases.
• Build strong connections with our customers to ensure their long-term success with our platform.
• Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap.

What You'll Need:

• Have 4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant.
• Preferred experience working with SQL, Python, React, and web development frameworks.
• Familiarity with AI/ML tools is a strong plus.
• Passion for AI technology and a strong desire to apply it to real-world customer challenges.
• Ability to proactively identify opportunities for voice AI integration and create detailed execution plans.
• Are willing to wear many hats (software engineer, product manager, account manager, and support), passionate about unblocking issues for customers, and excited about problem-solving.
• Operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership.

Pay Transparency

AssemblyAI strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity across our team. Our salary ranges are set to be competitive for our size, stage, and industry, and reflect just one component of the full compensation, benefits, and rewards we offer.

Salary determinations consider a variety of factors, including relevant experience, technical depth, skills demonstrated during the interview process, and maintaining internal equity with peers on the team. The range shared below represents a general expectation for the posted position. However, we are open to considering candidates who may fall above or below the outlined experience level-in those cases, we will communicate any adjustments to the expected salary range.

The range provided applies to candidates located in the United States. For candidates outside of the U.S., compensation ranges may differ; any adjustments will be communicated throughout the interview process.

Salary range: $140,000 - $240,000 OTE

The expected base compensation for this role is listed above. Our total compensation package includes competitive equity grants, 100% employer-paid benefits, and the flexibility of being fully remote. 401k match up to 4% for US-based full time team members.