Fremont, CA · Remote
$19.75 - $26.50/hr
We are looking for a Remote Customer Support Specialist to assist our customers with technical ... feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer ...
Fremont, CA · Remote
$19.75 - $26.50/hr
We are looking for a Remote Customer Support Specialist to assist our customers with technical ... feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer ...
Great work-life balance - fully remote Our client, a B2B fintech software startup, is seeking ... Capture customer feedback and feature requests to inform product improvements and internal process ...
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Great work-life balance - fully remote Our client, a B2B fintech software startup, is seeking ... Capture customer feedback and feature requests to inform product improvements and internal process ...
Oakland, CA · Remote
$85K - $150K/yr
Honored twice by Entrepreneur Magazine for our outstanding organizational environment, we consistently boast exceptional candidate feedback and high ratings across Glassdoor and Indeed. Furthermore ...
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Oakland, CA · Remote
$85K - $150K/yr
Honored twice by Entrepreneur Magazine for our outstanding organizational environment, we consistently boast exceptional candidate feedback and high ratings across Glassdoor and Indeed. Furthermore ...
San Francisco, CA · On-site +1
$196K - $227K/yr
... skills to elicit customer feedback will be essential in bridging the gap between engineering ... A flexible work environment with remote work options. * Opportunity to work with a passionate and ...
San Francisco, CA · On-site +1
$196K - $227K/yr
... skills to elicit customer feedback will be essential in bridging the gap between engineering ... A flexible work environment with remote work options. * Opportunity to work with a passionate and ...
San Ramon, CA · On-site +1
$35K - $100K/yr
THIS IS A REMOTE POSITION! You must reside in the US to apply and have a distraction free ... on customer feedback. * Process Development & Optimization: * Own the end-to-end process for ...
San Ramon, CA · On-site +1
$35K - $100K/yr
THIS IS A REMOTE POSITION! You must reside in the US to apply and have a distraction free ... on customer feedback. * Process Development & Optimization: * Own the end-to-end process for ...
THIS IS A REMOTE POSITION! You must reside in the US to apply and have a distraction free ... on customer feedback. * Process Development & Optimization: * Own the end-to-end process for ...
THIS IS A REMOTE POSITION! You must reside in the US to apply and have a distraction free ... on customer feedback. * Process Development & Optimization: * Own the end-to-end process for ...
San Francisco, CA · On-site +1
$60K - $80K/hr
Customer Success Manager & Solutions Consultant Remote (US) · Full-time Compensation: $60,000-$80 ... Turn structured customer feedback into clear product requirements, with frequency, use case, and ...
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San Francisco, CA · On-site +1
$60K - $80K/hr
Customer Success Manager & Solutions Consultant Remote (US) · Full-time Compensation: $60,000-$80 ... Turn structured customer feedback into clear product requirements, with frequency, use case, and ...
San Francisco, CA · On-site +1
$70K - $85K/yr
Remote work may be considered for exceptional cases. RESPONSIBILITIES * Field customer calls and ... Continuously provide feedback to help improve overall customer service strategies and initiatives.
San Francisco, CA · On-site +1
$70K - $85K/yr
Remote work may be considered for exceptional cases. RESPONSIBILITIES * Field customer calls and ... Continuously provide feedback to help improve overall customer service strategies and initiatives.
Palo Alto, CA · On-site +1
... feedback. * Contribute to customer-facing resources: FAQs, troubleshooting guides, training ... Remote Work All roles are remote unless otherwise specified in the . Review the to confirm if the ...
Palo Alto, CA · On-site +1
... feedback. * Contribute to customer-facing resources: FAQs, troubleshooting guides, training ... Remote Work All roles are remote unless otherwise specified in the . Review the to confirm if the ...
Palo Alto, CA · On-site +1
$175K - $275K/yr
Collaborate with product teams to align roadmap priorities with customer feedback and rollout ... Experience building and leading remote teams across multiple geographies * Exceptional problem ...
Palo Alto, CA · On-site +1
$175K - $275K/yr
Collaborate with product teams to align roadmap priorities with customer feedback and rollout ... Experience building and leading remote teams across multiple geographies * Exceptional problem ...
Palo Alto, CA · Remote
$175K - $275K/yr
Collaborate with product teams to align roadmap priorities with customer feedback and rollout ... Experience building and leading remote teams across multiple geographies * Exceptional problem ...
Quick apply
Palo Alto, CA · Remote
$175K - $275K/yr
Collaborate with product teams to align roadmap priorities with customer feedback and rollout ... Experience building and leading remote teams across multiple geographies * Exceptional problem ...
Palo Alto, CA · On-site +1
$175K - $275K/yr
Collaborate with product teams to align roadmap priorities with customer feedback and rollout ... Experience building and leading remote teams across multiple geographies * Exceptional problem ...
Palo Alto, CA · On-site +1
$175K - $275K/yr
Collaborate with product teams to align roadmap priorities with customer feedback and rollout ... Experience building and leading remote teams across multiple geographies * Exceptional problem ...
San Francisco, CA · On-site +1
$196K - $227K/yr
You should be equally comfortable discussing customer feedback with world-class researchers ... We are remote-first with space in San Francisco where some team members work. If you'd like to move ...
San Francisco, CA · On-site +1
$196K - $227K/yr
You should be equally comfortable discussing customer feedback with world-class researchers ... We are remote-first with space in San Francisco where some team members work. If you'd like to move ...
San Francisco, CA · On-site +1
$200K/yr
Prioritize feature development based on customer feedback, market research, and business objectives ... Ready is a remote-first company, but for security and compliance reasons, employees are not ...
San Francisco, CA · On-site +1
$200K/yr
Prioritize feature development based on customer feedback, market research, and business objectives ... Ready is a remote-first company, but for security and compliance reasons, employees are not ...
San Jose, CA · On-site +1
$148K - $195K/yr
Remote or Hybrid or Onsite *While this role is remote, there is a preference to candidates that ... Translate customer feedback into actionable product requirements and strategic recommendations.
San Jose, CA · On-site +1
$148K - $195K/yr
Remote or Hybrid or Onsite *While this role is remote, there is a preference to candidates that ... Translate customer feedback into actionable product requirements and strategic recommendations.
San Francisco, CA · On-site +1
While the role is primarily based in our Redwood City office, we're open to remote candidates with ... Identify product gaps through customer feedback. * Translate customer needs into actionable product ...
San Francisco, CA · On-site +1
While the role is primarily based in our Redwood City office, we're open to remote candidates with ... Identify product gaps through customer feedback. * Translate customer needs into actionable product ...
San Francisco, CA · Remote
$172K/yr
We're based in San Francisco, CA, but built as a remote-first company that enables you to do your ... Proficiency in using customer feedback tools and analytics platforms. * Ability to create ...
San Francisco, CA · Remote
$172K/yr
We're based in San Francisco, CA, but built as a remote-first company that enables you to do your ... Proficiency in using customer feedback tools and analytics platforms. * Ability to create ...
San Francisco, CA · On-site +1
$110K - $135K/yr
We recognize the benefits of flexible, remote working arrangements for eligible roles and are ... Capture and relay customer feedback to help shape product strategy and future innovation. Success ...
San Francisco, CA · On-site +1
$110K - $135K/yr
We recognize the benefits of flexible, remote working arrangements for eligible roles and are ... Capture and relay customer feedback to help shape product strategy and future innovation. Success ...
The Field Applications Scientist III role is remote-based. Approximately 75% travel, including ... Supports manager with analysis of customer feedback, product issues and inquiries. * Partners with ...
The Field Applications Scientist III role is remote-based. Approximately 75% travel, including ... Supports manager with analysis of customer feedback, product issues and inquiries. * Partners with ...
San Francisco, CA · Remote
Align roadmaps: identify technical gaps/dependencies and incorporate partner/customer feedback to ... remote
San Francisco, CA · Remote
Align roadmaps: identify technical gaps/dependencies and incorporate partner/customer feedback to ... remote
$11.01 - $12.75
2% of jobs
$12.75 - $14.48
4% of jobs
$14.48 - $16.22
11% of jobs
$17.18 is the 25th percentile. Wages below this are outliers.
$16.22 - $17.95
15% of jobs
The median wage is $19.55 / hr.
$17.95 - $19.68
20% of jobs
$19.68 - $21.42
15% of jobs
$22.61 is the 75th percentile. Wages above this are outliers.
$21.42 - $23.15
13% of jobs
$23.15 - $24.88
7% of jobs
$24.88 - $26.62
6% of jobs
$26.62 - $28.35
4% of jobs
$28.35 - $30.09
3% of jobs
$11
$21
$30
| Aspect | Remote Customer Feedback | Remote Customer Service Representative |
|---|---|---|
| Primary Role | Collects and analyzes customer feedback to improve products/services | Handles customer inquiries, resolves issues, and provides support |
| Required Skills | Communication, data analysis, feedback collection tools | Communication, problem-solving, product knowledge |
| Work Environment | Remote, often flexible hours, focused on feedback platforms | Remote, customer interaction via chat, email, or phone |
| Common Certifications | Customer experience, survey tools, data analysis | Customer service, communication skills |
While both roles are remote and involve customer interaction, Remote Customer Feedback focuses on gathering and analyzing customer opinions to inform business decisions. In contrast, Remote Customer Service Representatives directly assist customers with issues, providing support and solutions. Both roles require strong communication skills, but their core responsibilities differ significantly.
For Remote Customer Feedback jobs in San Ramon, CA, the most frequently searched job titles are:
The top searched job categories for Remote Customer Feedback jobs in San Ramon, CA are:
Cities near San Ramon, CA with the most Remote Customer Feedback job openings:
$19.75 - $26.50/hr
Full-time
Posted 20 days ago
We are looking for a Remote Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support
