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Remote Customer Experience Jobs in Rochester, MI

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Customer Experience Specialist Location: Remote (Preference given to Michigan-based candidates) Schedule: Must be flexible to work within operating hours, including evenings and weekends About the ...

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Ability to work independently in a remote environment Preferred Qualifications * Associate degree or equivalent experience * Experience supporting customers through phone, email, and chat channels

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Remote Customer Experience information

See Rochester, MI salary details

$9

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How much do remote customer experience jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote customer experience in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What is a remote customer experience?

A Remote Customer Experience job involves assisting customers virtually through phone, email, chat, or social media to resolve inquiries, provide support, and enhance their overall experience with a company. These roles focus on communication, problem-solving, and ensuring customer satisfaction from a remote location. Responsibilities may include troubleshooting issues, processing orders, handling complaints, and gathering customer feedback. Strong interpersonal skills, patience, and a customer-first mindset are essential for success in this role.

What does a typical day look like for someone in a remote customer experience role?

A typical day in a Remote Customer Experience position involves handling customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in your company’s CRM system. You’ll often collaborate with other team members or departments to resolve more complex problems or escalate tickets as needed. Remote roles usually require frequent virtual check-ins with your team and participation in ongoing training to stay updated on products and processes. Balancing responsiveness, multitasking, and independent problem-solving is key to success, as most of your work will be self-directed while ensuring customers receive timely and effective support.

What are the key skills and qualifications needed to thrive in the remote customer experience position, and why are they important?

Excelling in Remote Customer Experience requires strong communication abilities, problem-solving skills, and a customer-centric mindset, often combined with a high school diploma or equivalent. Familiarity with CRM platforms like Zendesk, Salesforce, or Freshdesk, and proficiency in digital communication tools are commonly expected. Notable soft skills include patience, empathy, adaptability, and efficient time management. These skills are vital because they enable representatives to deliver exceptional service, resolve issues promptly, and maintain customer loyalty in a virtual environment.

What are popular job titles related to Remote Customer Experience jobs in Rochester, MI?

For Remote Customer Experience jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience jobs in Rochester, MI look for?

The top searched job categories for Remote Customer Experience jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Remote Customer Experience jobs?

Cities near Rochester, MI with the most Remote Customer Experience job openings:

Remote Customer Experience jobs near you
Infographic showing various Remote Customer Experience job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $35,987 per year, or $17.3 per hour.

Remote Customer Service & Sales Representative

McQuade Organization

Sterling Heights, MI • Remote

Full-time

Re-posted 9 days ago

Job description

  1. Provide professional customer service and support to clients
  2. Conduct virtual client appointments and consultations
  3. Identify client needs and recommend appropriate benefit solutions
  4. Educate clients on available programs and coverage options
  5. Follow established customer service and sales processes
  6. Complete client enrollment and follow-up activities
  7. Maintain accurate client records and documentation
  8. Participate in virtual team meetings, training, and coaching
  9. Work toward individual and team performance goals
  1. Strong verbal and written communication skills
  2. Reliable, professional, and organized
  3. Comfortable working in a remote environment
  4. Willing to complete required state licensing
  5. Own a laptop/desktop, reliable internet, and a quiet workspace

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