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Remote Customer Experience Manager Jobs in Romeoville, IL

AO Globe Life

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Remote Customer Sales Representative - No Experience Needed

Joliet, IL · Remote

$60K - $80K/yr

Remote Customer Sales Representative - No Experience Needed Remote | Full-Time | U.S. & Canada | Flexible Schedule | Training Provided Start a New Career in Remote Sales Looking for a remote ...

New

ForgeFit

Remote Customer Service Specialist

Chicago, IL · On-site +1

$17.50 - $23.25/hr

... and positive experience from order to installation and beyond. Whether answering questions ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Aoglobelife

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Remote Customer Sales Rep Entry Level (No Experience Welcome to Apply)

Chicago, IL · Remote

$60K - $80K/yr

Sales experience is good, but not required. About the Role As a Remote Customer Sales Rep , you'll meet virtually with individuals who have already requested information about supplemental benefits.

Aoglobelife

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Remote Customer Sales Rep Entry Level (No Experience Welcome to Apply)

Chicago, IL · Remote

$60K - $80K/yr

Sales experience is good, but not required. About the Role As a Remote Customer Sales Rep , you'll meet virtually with individuals who have already requested information about supplemental benefits.

Aoglobelife

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Remote Customer Sales Rep Entry Level (No Experience Welcome to Apply)

Chicago, IL · Remote

$60K - $80K/yr

Sales experience is good, but not required. About the Role As a Remote Customer Sales Rep , you'll meet virtually with individuals who have already requested information about supplemental benefits.

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All JobsCustomer Experience JobsRemote Customer Experience Manager JobsRemote Customer Experience Manager Jobs in Romeoville, IL

Remote Customer Experience Manager information

See Romeoville, IL salary details

$25K

$59.1K

$103K

How much do remote customer experience manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for remote customer experience manager in Romeoville, IL is $59,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $71,400.00 per year, depending on experience, location, and employer.

What does a remote customer experience manager do?

A Remote Customer Experience Manager is responsible for overseeing and improving the interactions that customers have with a company, but does so while working from a remote location. Their duties typically include analyzing customer feedback, resolving escalated issues, developing strategies to enhance customer satisfaction, and leading remote customer service teams. They use digital tools to monitor customer journeys and ensure consistent, high-quality service across all channels. The ultimate goal is to foster customer loyalty and drive positive business outcomes by ensuring a seamless and satisfying experience.

How does a remote customer experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

As a Remote Customer Experience Manager, you'll regularly coordinate with teams such as product development, marketing, and support to identify customer pain points and implement solutions. Collaboration often happens via virtual meetings, shared project management tools, and data analytics platforms. You'll translate customer feedback into actionable insights, advocate for customer-centric changes, and ensure that all departments align on delivering a seamless experience. Effective communication and proactive relationship-building with remote colleagues are essential to drive initiatives and foster a customer-first culture.

What are the key skills and qualifications needed to thrive as a remote customer experience manager, and why are they important?

To thrive as a Remote Customer Experience Manager, you need expertise in customer service strategy, data analysis, and leadership, often supported by a bachelor's degree and relevant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce or Zendesk, as well as proficiency in communication and project management tools, is typically required. Exceptional communication, problem-solving, and empathy help you lead teams and resolve complex customer issues remotely. These skills and qualities are essential to deliver seamless customer experiences, drive team performance, and ensure customer satisfaction in a virtual environment.

What is the difference between Remote Customer Experience Manager vs Remote Customer Support Specialist?

AspectRemote Customer Experience ManagerRemote Customer Support Specialist
CredentialsExperience in customer service, leadership skills, possibly a degree in business or related fieldCustomer service training, basic technical knowledge, high school diploma or equivalent
Work EnvironmentOversees customer experience strategies, collaborates with teams, manages customer feedbackHandles customer inquiries, resolves issues, provides support via chat, email, or phone
Employer & Industry UsageUsed across retail, tech, finance, and service industries for improving customer satisfactionCommon in call centers, tech support, e-commerce, and service sectors

The Remote Customer Experience Manager focuses on overseeing and improving the overall customer journey, requiring leadership and strategic skills. In contrast, the Remote Customer Support Specialist handles direct customer interactions, providing support and resolving issues. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are popular job titles related to Remote Customer Experience Manager jobs in Romeoville, IL?

For Remote Customer Experience Manager jobs in Romeoville, IL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience Manager jobs in Romeoville, IL look for?

The top searched job categories for Remote Customer Experience Manager jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Remote Customer Experience Manager jobs?

Cities near Romeoville, IL with the most Remote Customer Experience Manager job openings:

Remote Customer Experience Manager jobs near you
Infographic showing various Remote Customer Experience Manager job openings in Romeoville, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,136 per year, or $28.4 per hour.

Client Experience Manager

Chicago, IL • On-site, Remote

Envoy Global, Inc.
Software Development • 11 - 50 employees
Learn more about Envoy Global, Inc.external

$45K - $55K/yr

Full-time

Posted 8 days ago

Job description

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.
Envoy Global has an exciting opportunity for a Client Experience Manager to join our Account Management team. In this crucial role, you'll ensure a key segment of Envoy's Clients that are supported by sharing information, answering questions and handling tasks related to their account support.
As our Client Experience Manager, you will be required to:
  • Respond to client (HR contacts) questions and following up with resolutions. This may involve liaising with multiple cross functional teams within Envoy and our affiliate law firm CIP PC.
  • Handle escalations as needed and work with management or other teams to resolve.
  • Lead Client training on the Envoy app.
  • Pull and distribute reports and information for clients and legal team.
  • Maintenance of team materials (macros, trainings, SOPs).
  • Ensure customer expectations are set and deadlines are met.
  • Develop, track, and maintain project plans and project deliverables.
  • Communicate with the client and internal teams on project milestones and progress.
  • Projects as assigned.

To apply for this role, you should possess the following skills, experience and qualifications:
  • 1-2 years of customer service experience.
  • Bachelor's Degree or equivalent work experience preferred.
  • Passion and interest in immigration preferred.
  • Experience or knowledge of ticketing systems (Zendesk) preferred.
  • Excellent customer service skills and empathy to address client needs properly.
  • A client first mindset to find resolution and next issue avoidance.
  • A keen eye for attention to detail and accuracy in responses to clients.
  • Excellent organizational and time-management skills.
  • Strong communication skills that are clear, concise, and empathetic.
  • Ability to pivot and multi-task in a fast paced environment.
  • Ability to work collaboratively across functional teams to find resolutions and process improvement.
  • Strong proficiency with MS Office Suite, specifically Excel.

This position is 100% remote, working from home, within the United States.
Annual Base Salary Range- $45,000.00-$55,000.00
To apply, please upload your application following the link provided. We look forward hearing from you!
Notice at Collection for California Applicants:http://www.envoyglobal.com/notice-at-collection-for-ca-applicants
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