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Remote Customer Experience Manager Jobs in Foley, AL

APR

Commercial Lines Account Manager

Pensacola, FL · On-site +1

$65K - $80K/yr

Pensacola FL -Flexible (Fully Remote with Occasional Office Visits) Salary Range: $65,000 - $80,000 ... Experience: Minimum 3 years in customer service or account management within the insurance industry.

C Spire

Senior Programmatic Specialist

Mobile, AL · Remote

$115K - $115K/yr

... customer acquisition and revenue growth across both B2C and B2B audiences. This role requires a highly analytical and performance-driven marketer with deep experience managing programmatic media ...

Cspire_telapex

Senior Programmatic Specialist

Mobile, AL · Remote

$115K - $115K/yr

... customer acquisition and revenue growth across both B2C and B2B audiences. This role requires a highly analytical and performance-driven marketer with deep experience managing programmatic media ...

ABB

Group Account Manager

AL · Remote

$163K - $261K/yr

Remote {#LI-Remote} Your role and responsibilities: * Drives strategic account planning, sales ... experience selling in Data Center segment. * Demonstrated customer mindset and ability to create ...

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All JobsCustomer Experience JobsRemote Customer Experience Manager JobsRemote Customer Experience Manager Jobs in Foley, AL

Remote Customer Experience Manager information

See Foley, AL salary details

$21K

$49.6K

$86.4K

How much do remote customer experience manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for remote customer experience manager in Foley, AL is $49,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,100.00 and $59,900.00 per year, depending on experience, location, and employer.

How does a remote customer experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

As a Remote Customer Experience Manager, you'll regularly coordinate with teams such as product development, marketing, and support to identify customer pain points and implement solutions. Collaboration often happens via virtual meetings, shared project management tools, and data analytics platforms. You'll translate customer feedback into actionable insights, advocate for customer-centric changes, and ensure that all departments align on delivering a seamless experience. Effective communication and proactive relationship-building with remote colleagues are essential to drive initiatives and foster a customer-first culture.

What does a remote customer experience manager do?

A Remote Customer Experience Manager is responsible for overseeing and improving the interactions that customers have with a company, but does so while working from a remote location. Their duties typically include analyzing customer feedback, resolving escalated issues, developing strategies to enhance customer satisfaction, and leading remote customer service teams. They use digital tools to monitor customer journeys and ensure consistent, high-quality service across all channels. The ultimate goal is to foster customer loyalty and drive positive business outcomes by ensuring a seamless and satisfying experience.

What is the difference between Remote Customer Experience Manager vs Remote Customer Support Specialist?

AspectRemote Customer Experience ManagerRemote Customer Support Specialist
CredentialsExperience in customer service, leadership skills, possibly a degree in business or related fieldCustomer service training, basic technical knowledge, high school diploma or equivalent
Work EnvironmentOversees customer experience strategies, collaborates with teams, manages customer feedbackHandles customer inquiries, resolves issues, provides support via chat, email, or phone
Employer & Industry UsageUsed across retail, tech, finance, and service industries for improving customer satisfactionCommon in call centers, tech support, e-commerce, and service sectors

The Remote Customer Experience Manager focuses on overseeing and improving the overall customer journey, requiring leadership and strategic skills. In contrast, the Remote Customer Support Specialist handles direct customer interactions, providing support and resolving issues. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a remote customer experience manager, and why are they important?

To thrive as a Remote Customer Experience Manager, you need expertise in customer service strategy, data analysis, and leadership, often supported by a bachelor's degree and relevant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce or Zendesk, as well as proficiency in communication and project management tools, is typically required. Exceptional communication, problem-solving, and empathy help you lead teams and resolve complex customer issues remotely. These skills and qualities are essential to deliver seamless customer experiences, drive team performance, and ensure customer satisfaction in a virtual environment.
What are popular job titles related to Remote Customer Experience Manager jobs in Foley, AL? For Remote Customer Experience Manager jobs in Foley, AL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience Manager jobs in Foley, AL look for? The top searched job categories for Remote Customer Experience Manager jobs in Foley, AL are:
What cities near Foley, AL are hiring for Remote Customer Experience Manager jobs? Cities near Foley, AL with the most Remote Customer Experience Manager job openings:
Remote Customer Experience Manager jobs near you
Infographic showing various Remote Customer Experience Manager job openings in Foley, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $49,635 per year, or $23.9 per hour.

Commercial Lines Account Manager

APR

Pensacola, FL • On-site, Remote

$65K - $80K/yr

Full-time

Re-posted 7 days ago

Job description

Job Title: Commercial Lines CSR | Small Business to Middle Market Clients

Location: Pensacola FL -Flexible (Fully Remote with Occasional Office Visits)
Salary Range: $65,000 - $80,000 (Varies with experience, training, and qualifications)

About the Position: Join our dynamic team as a Commercial Lines Account Manager, where you'll be the cornerstone of our client relations, especially in the small business to middle market sector. This role is ideal for those who prefer the flexibility of remote work, with occasional visits to our office to stay connected and engaged.
Key Responsibilities:

  • Client Management: Oversee a dedicated portfolio of commercial clients, ensuring exceptional service from policy initiation to renewal. This includes managing documentation such as binders, certificates, and policy proposals within set timelines.
  • Consultation & Relationship Building: Engage in consultative discussions with commercial clients, fostering strong relationships with both clients and carriers.
  • Renewals & Marketing: Handle renewals, including obtaining quotes and completing renewal processes. Prepare marketing submissions for existing clients as required.
  • Sales Opportunities: Identify and act on cross-sell and up-sell opportunities in line with client needs.
  • Diverse Role Expansion: Embrace additional responsibilities and opportunities for growth within the team.
Preferred Qualifications:
  • Experience: Minimum 3 years in customer service or account management within the insurance industry.
  • Licensing: Property/Casualty License is essential.
  • Knowledge: Profound understanding of insurance products, documents, and their applications.
  • Technical Proficiency: Strong skills in Microsoft Office Suite (Word, Excel, Outlook). Familiarity with Applied/EPIC or AMS360 is an advantage.
  • Independence & Teamwork: Ability to excel both independently and as part of a team.
  • Education: Openness to ongoing learning, with a college degree or equivalent industry designations being advantageous.
  • Adaptability: Capability to thrive in a fast-paced environment.
Application Process: The salary for this role is influenced by various factors, including experience, skillset, and relevant licenses/designations. We offer a competitive range of $65,000 to $100,000.