ZipRecruiter

Log In

2

Remote Customer Experience Manager Jobs in Alabaster, AL

Liveops

Remote Customer Service Agent

Bessemer, AL · Remote

$13.75 - $18.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Liveops

Remote Customer Service Agent

Birmingham, AL · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

As a member of the A-Team, you'll enjoy a top-notch employee experience where you can embrace your ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

As a member of the A-Team, you'll enjoy a top-notch employee experience where you can embrace your ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

As a member of the A-Team, you'll enjoy a top-notch employee experience where you can embrace your ... The Customer Success Manager serves to develop strong customer relationships, build trust, ensure ...

HMG Careers

Sales Manager Remote

Centreville, AL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Shoal Creek, AL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Rockford, AL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Helena, AL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

next page

Showing results 1-20

All JobsCustomer Experience JobsRemote Customer Experience Manager JobsRemote Customer Experience Manager Jobs in Alabaster, AL

Remote Customer Experience Manager information

See Alabaster, AL salary details

$20.8K

$49.4K

$85.9K

How much do remote customer experience manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for remote customer experience manager in Alabaster, AL is $49,350.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,900.00 and $59,600.00 per year, depending on experience, location, and employer.

What does a remote customer experience manager do?

A Remote Customer Experience Manager is responsible for overseeing and improving the interactions that customers have with a company, but does so while working from a remote location. Their duties typically include analyzing customer feedback, resolving escalated issues, developing strategies to enhance customer satisfaction, and leading remote customer service teams. They use digital tools to monitor customer journeys and ensure consistent, high-quality service across all channels. The ultimate goal is to foster customer loyalty and drive positive business outcomes by ensuring a seamless and satisfying experience.

How does a remote customer experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

As a Remote Customer Experience Manager, you'll regularly coordinate with teams such as product development, marketing, and support to identify customer pain points and implement solutions. Collaboration often happens via virtual meetings, shared project management tools, and data analytics platforms. You'll translate customer feedback into actionable insights, advocate for customer-centric changes, and ensure that all departments align on delivering a seamless experience. Effective communication and proactive relationship-building with remote colleagues are essential to drive initiatives and foster a customer-first culture.

What are the key skills and qualifications needed to thrive as a remote customer experience manager, and why are they important?

To thrive as a Remote Customer Experience Manager, you need expertise in customer service strategy, data analysis, and leadership, often supported by a bachelor's degree and relevant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce or Zendesk, as well as proficiency in communication and project management tools, is typically required. Exceptional communication, problem-solving, and empathy help you lead teams and resolve complex customer issues remotely. These skills and qualities are essential to deliver seamless customer experiences, drive team performance, and ensure customer satisfaction in a virtual environment.

What is the difference between Remote Customer Experience Manager vs Remote Customer Support Specialist?

AspectRemote Customer Experience ManagerRemote Customer Support Specialist
CredentialsExperience in customer service, leadership skills, possibly a degree in business or related fieldCustomer service training, basic technical knowledge, high school diploma or equivalent
Work EnvironmentOversees customer experience strategies, collaborates with teams, manages customer feedbackHandles customer inquiries, resolves issues, provides support via chat, email, or phone
Employer & Industry UsageUsed across retail, tech, finance, and service industries for improving customer satisfactionCommon in call centers, tech support, e-commerce, and service sectors

The Remote Customer Experience Manager focuses on overseeing and improving the overall customer journey, requiring leadership and strategic skills. In contrast, the Remote Customer Support Specialist handles direct customer interactions, providing support and resolving issues. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are popular job titles related to Remote Customer Experience Manager jobs in Alabaster, AL?

For Remote Customer Experience Manager jobs in Alabaster, AL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience Manager jobs in Alabaster, AL look for?

The top searched job categories for Remote Customer Experience Manager jobs in Alabaster, AL are:

What cities near Alabaster, AL are hiring for Remote Customer Experience Manager jobs?

Cities near Alabaster, AL with the most Remote Customer Experience Manager job openings:

Remote Customer Experience Manager jobs near you
Infographic showing various Remote Customer Experience Manager job openings in Alabaster, AL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $49,350 per year, or $23.7 per hour.

Customer Experience Associate - Remote

Birmingham, AL • Remote

HB Travels
1 - 10 employees
Learn more about HB Travelsexternal

$30K - $70K/yr

Full-time

Posted 7 days ago

Job description

We are seeking a friendly and customer-focused Customer Experience Associate to provide responsive assistance and create positive experiences for clients.

The ideal candidate enjoys communicating with people, researching solutions, coordinating requests, and making sure customers receive professional and timely support.

Key Responsibilities

  • Serve as a point of contact for customer questions and requests
  • Respond to inquiries professionally and promptly
  • Identify customer needs and provide relevant information
  • Research available options and solutions
  • Assist with reservation-related questions and requests
  • Coordinate customer requests with providers when necessary
  • Maintain accurate records of customer communications
  • Follow up with customers regarding outstanding requests
  • Assist with updates and changes when needed
  • Help resolve routine customer concerns
  • Deliver a positive and professional customer experience

Qualifications

  • Excellent written and verbal communication skills
  • Strong customer-service mindset
  • Friendly and professional demeanor
  • Organized with excellent attention to detail
  • Strong listening and problem-solving abilities
  • Comfortable communicating by phone, email, and online platforms
  • Basic computer proficiency
  • Ability to learn new systems and platforms
  • Reliable and self-motivated
  • Previous customer service experience is helpful but not required

Why Choose Us?

  • Remote Environment: Provide customer support from a remote setting
  • Flexible Scheduling: Organize your availability around responsibilities and customer needs
  • Training Available: Learn customer-service processes, systems, and available resources
  • Ongoing Support: Access educational and team resources
  • Professional Development: Strengthen communication, organization, and customer-service skills
  • People-Focused Role: Help customers navigate options while creating positive experiences

How to Apply

If you enjoy helping people and creating positive customer experiences, we encourage you to apply for the Customer Experience Associate opportunity.