2

Remote Customer Experience Cx Jobs in Renton, WA

Senior Product Manager (US)

Seattle, WA · Remote

$150K - $200K/yr

Remote-First: We value high autonomy, low ego, and trust our team to build from anywhere in the ... CX, and Operations to ship product that holds together across the full BOXED customer experience ...

Senior Product Manager (CAN)

Seattle, WA · Remote

CA$155K - CA$195K/yr

Remote-First: We value high autonomy, low ego, and trust our team to build from anywhere in the ... CX, and Operations to ship product that holds together across the full BOXED customer experience ...

Be Seen First

WHO YOU ARE · You have 3+ years of Customer Success experience where you were directly responsible ... FrontStream supports remote employees all over North America · Complete health, vision, and dental ...

Showing results 21-40

Remote Customer Experience Cx information

See Renton, WA salary details

$14

$23

$33

How much do remote customer experience cx jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote customer experience cx in Renton, WA is $23.20, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $24.09 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Experience Cx vs Remote Customer Support Specialist?

AspectRemote Customer Experience CxRemote Customer Support Specialist
Primary FocusEnhancing overall customer journey and satisfactionResolving specific customer issues and inquiries
Skills & CertificationsCustomer experience strategies, communication, empathyProduct knowledge, troubleshooting, technical skills
Work EnvironmentCross-department collaboration, data analysisDirect interaction via chat, email, phone
Employer & Industry UsageRetail, tech, service industries focusing on retentionSupport centers, tech companies, e-commerce

Remote Customer Experience Cx roles focus on improving the overall customer journey and satisfaction, often involving strategic planning and cross-team collaboration. In contrast, Remote Customer Support Specialist positions concentrate on resolving specific customer issues through direct communication. Both roles require strong communication skills, but Cx roles emphasize experience enhancement, while support roles focus on technical problem-solving.

What job categories do people searching Remote Customer Experience Cx jobs in Renton, WA look for?

The top searched job categories for Remote Customer Experience Cx jobs in Renton, WA are:

What cities near Renton, WA are hiring for Remote Customer Experience Cx jobs?

Cities near Renton, WA with the most Remote Customer Experience Cx job openings:

Solutions Architect - Amazon Connect

The AES Group

Bellevue, WA • Remote

$64.50 - $85/hr

Contractor

Re-posted 2 days ago


Job description

Job Title: Solutions Architect – Amazon Connect
Focus: Cloud Contact Centers | Amazon Connect Implementations
Location: Remote (US-based preferred)
Employment Type: Full-time / Contract / Consulting (flexible)


About the Role

We are looking for an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions for innovative customers.

This role is ideal for someone who has implemented Amazon Connect in real-world environments, enjoys working closely with business and technical stakeholders, and is comfortable delivering POCs, pilots, and production-ready solutions in fast-moving settings.


About Us

AES is a 22-year-old niche boutique consulting firm with a strong track record supporting large enterprise customers. Building on that foundation, AES has launched a dedicated innovation and startup-focused business unit delivering rapid solutions, POCs, and modern cloud architectures for high-growth organizations.

This role offers the opportunity to work on modern customer experience platforms while leveraging the stability and credibility of an established consulting firm.


Key Responsibilities

  • Architect and implement Amazon Connect–based contact center solutions
  • Design and configure:
    • Contact flows (IVR, routing, self-service)
    • Queues, routing profiles, and agent experiences
  • Deliver POCs, pilots, and full-scale deployments
  • Integrate Amazon Connect with:
    • AWS services (Lambda, S3, DynamoDB, API Gateway)
    • CRM platforms (Salesforce, Zendesk, ServiceNow, custom CRMs)
  • Enable omnichannel capabilities (voice, chat, tasks)
  • Implement analytics and insights using Amazon Connect Contact Lens
  • Advise customers on best practices, scalability, security, and cost optimization
  • Collaborate with AWS partner teams, customers, and internal stakeholders

Required Qualifications

  • 5+ years of experience in solutions architecture or contact center technologies
  • Prior hands-on experience implementing Amazon Connect
  • Strong understanding of contact center concepts (IVR, routing, call flows)
  • Experience integrating cloud contact centers with backend systems
  • Familiarity with AWS serverless services (Lambda, API Gateway)
  • Excellent communication and stakeholder engagement skills
  • AWS Certified Solutions Architect - Professional

Preferred / Nice-to-Have Skills

  • Experience with Amazon Connect Contact Lens
  • Knowledge of workforce management (WFM) and quality management tools
  • Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation)
  • Experience working in consulting, startup, or innovation environments

Why Join Us

  • Work on modern, cloud-native contact center solutions
  • High-impact, hands-on role with ownership
  • Exposure to multiple clients and industries
  • Opportunity to support AWS Partner and Solutions initiatives
  • Backed by a firm with 22 years of delivery credibility

Who Should Apply

This role is ideal for:

  • Amazon Connect architects and consultants
  • Contact center professionals transitioning to cloud-native platforms
  • Solutions architects who enjoy POCs, innovation, and fast execution
  • Professionals looking for variety without startup risk