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Remote Customer Experience Cx Jobs in Delaware (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Wilmington, DE · On-site +1

$16.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Competitive hourly pay based on experience * Comprehensive benefits including health, dental ...

Liveops

Remote Customer Service Agent

Wilmington, DE · Remote

$15 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Liveops

Remote Customer Service Agent

Dover, DE · Remote

$15.50 - $20.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Liveops

Remote Customer Service Agent

Newark, DE · Remote

$15.25 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Forbes Advisor

CRM Manager (Remote)

Wilmington, DE · On-site +1

We are an experienced team of industry experts dedicated to helping readers make smart decisions ... We want to raise the bar for CRM at Forbes Advisor, and we're looking for a best-in-class CRM ...

HMG Careers

Remote Client Advocate

Wilmington, DE · Remote

$69K/yr

  • Medical

  • Dental

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

Forbes Advisor

CRM Executive (Remote)

Wilmington, DE · On-site +1

We are an experienced team of industry experts dedicated to helping readers make smart decisions ... Forbes Advisor is looking for a CRM Executive to help build and deliver brilliant lifecycle ...

Liveops

Remote Spanish Bilingual Customer Service

Dover, DE · Remote

$15.50 - $19.50/hr

At least 1 year of phone-based customer support experience * Computer skills, including navigating multiple systems and documenting call notes * Ability to sit for long periods * Patience and empathy

Liveops

Remote Spanish Bilingual Customer Service

Newark, DE · Remote

$15.25 - $19/hr

At least 1 year of phone-based customer support experience * Computer skills, including navigating multiple systems and documenting call notes * Ability to sit for long periods * Patience and empathy

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All JobsCustomer Experience Cx JobsRemote Customer Experience Cx JobsRemote Customer Experience Cx Jobs in Delaware

Remote Customer Experience Cx information

What is the difference between Remote Customer Experience Cx vs Remote Customer Support Specialist?

AspectRemote Customer Experience CxRemote Customer Support Specialist
Primary FocusEnhancing overall customer journey and satisfactionResolving specific customer issues and inquiries
Skills & CertificationsCustomer experience strategies, communication, empathyProduct knowledge, troubleshooting, technical skills
Work EnvironmentCross-department collaboration, data analysisDirect interaction via chat, email, phone
Employer & Industry UsageRetail, tech, service industries focusing on retentionSupport centers, tech companies, e-commerce

Remote Customer Experience Cx roles focus on improving the overall customer journey and satisfaction, often involving strategic planning and cross-team collaboration. In contrast, Remote Customer Support Specialist positions concentrate on resolving specific customer issues through direct communication. Both roles require strong communication skills, but Cx roles emphasize experience enhancement, while support roles focus on technical problem-solving.

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The most popular types of Customer Experience Cx jobs in Delaware are:

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For Remote Customer Experience Cx jobs in Delaware, the most frequently searched job titles are:

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Remote Customer Experience Cx jobs near you

Enterprise Account Executive (Remote)

Clootrack Software Labs Inc.

Claymont, DE • Remote

Full-time

Medical, Retirement

Re-posted 27 days ago

Job description

About Clootrack: Clootrack is an AI Super Agent that drives business outcomes from the voice of the customer. We work with multiple global enterprises to transform unstructured customer feedback into actions. 

Role Overview:

We are seeking a high-performing Enterprise Account Executive to drive strategic growth   across large enterprise accounts. The ideal candidate will have a proven track record of selling complex, solution-based offerings-particularly within the Customer Experience (CX) space-to Senior management in enterprises.

This role requires a consultative seller who understands Voice of the Customer (VoC), customer journey analytics, and experience management platforms, and can articulate measurable business impact.

Key Responsibilities:

  • Own the full enterprise sales cycle from prospecting to close

  • Identify, engage, and develop relationships with C-level and senior decision-makers

  • Sell complex CX and customer experience management solutions to enterprise organizations

  • Develop and execute account strategies to expand footprint within target accounts

  • Drive new logo acquisition and manage strategic account growth

  • Conduct discovery sessions to uncover customer pain points related to CX, VoC, customer journey, retention, and loyalty

  • Collaborate cross-functionally with marketing, pre-sales, product, and customer success teams

  • Build and manage a strong pipeline and maintain accurate forecasting

  • Negotiate contracts and close high-value enterprise deals

Key Requirement (Must Have):

  • Proven experience selling solutions in the Customer Experience (CX) space

      Examples include experience selling platforms such as:

  • Qualtrics

  • Medallia

  • Adobe Experience Cloud

  • SurveyMonkey Enterprise

  • Zendesk

Or other solutions focused on:

  • Voice of the Customer (VoC)

  • Customer Journey Analytics

  • Experience Management (XM)

  • Customer Feedback Platforms

  • NPS & Sentiment Analytics

  • Contact Center & CX analytics tools

Required Qualifications:

  • 5-10+ years of enterprise sales experience in SaaS or technology solutions

  • Demonstrated success selling into large enterprise accounts (ACV $100K+)

  • Strong understanding of CX strategy, customer journey mapping, and VoC programs

  • Experience selling to CMOs, Chief Customer Officers, Heads of CX, Digital, or Contact Center leaders

  • Proven ability to navigate complex, multi-stakeholder sales cycles

  • Consistent history of exceeding quota

Preferred Qualifications:

  • Experience selling subscription-based SaaS platforms

  • Familiarity with enterprise procurement processes

  • Strong executive presentation and storytelling skills

Key Competencies:

  • Strategic thinking

  • Consultative selling

  • Executive presence

  • Strong negotiation skills

  • Pipeline discipline & forecasting accuracy

  • Cross-functional collaboration

What Success Looks Like in This Role:

  • Consistently exceeds enterprise revenue targets

  • Builds long-term strategic partnerships with key accounts

  • Demonstrates strong industry credibility in the CX domain

  • Drives measurable customer business outcomes through CX transformation initiatives

    Benefits:

    • On-Target Earnings (OTE): $150K-$250K 

    • Comprehensive health insurance, 401(k)

    • Home Office reimbursement 

    • 10 paid leaves  

Employment Type: FULL_TIME

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