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Remote Zendesk Jobs in Delaware (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Wilmington, DE · On-site +1

$16.50 - $21.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

All JobsZendesk JobsRemote Zendesk JobsRemote Zendesk Jobs in Delaware

Remote Zendesk information

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is a remote Zendesk?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a remote Zendesk support specialist?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are popular job titles related to Remote Zendesk jobs in Delaware? For Remote Zendesk jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Remote Zendesk jobs in Delaware look for? The top searched job categories for Remote Zendesk jobs in Delaware are:
What cities in Delaware are hiring for Remote Zendesk jobs? Cities in Delaware with the most Remote Zendesk job openings:
Remote Zendesk jobs near you
Infographic showing various Remote Zendesk job openings in Delaware as of July 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 60% Physical, 4% Hybrid, and 36% Remote job distribution.

Enterprise Account Executive (Remote)

Clootrack Software Labs Inc.

Claymont, DE • On-site, Remote

Full-time

Medical, Retirement

Re-posted 12 days ago

Job description

About Clootrack: Clootrack is an AI Super Agent that drives business outcomes from the voice of the customer. We work with multiple global enterprises to transform unstructured customer feedback into actions.
Role Overview:
We are seeking a high-performing Enterprise Account Executive to drive strategic growth across large enterprise accounts. The ideal candidate will have a proven track record of selling complex, solution-based offerings-particularly within the Customer Experience (CX) space-to Senior management in enterprises.
This role requires a consultative seller who understands Voice of the Customer (VoC), customer journey analytics, and experience management platforms, and can articulate measurable business impact.
Key Responsibilities:
  • Own the full enterprise sales cycle from prospecting to close
  • Identify, engage, and develop relationships with C-level and senior decision-makers
  • Sell complex CX and customer experience management solutions to enterprise organizations
  • Develop and execute account strategies to expand footprint within target accounts
  • Drive new logo acquisition and manage strategic account growth
  • Conduct discovery sessions to uncover customer pain points related to CX, VoC, customer journey, retention, and loyalty
  • Collaborate cross-functionally with marketing, pre-sales, product, and customer success teams
  • Build and manage a strong pipeline and maintain accurate forecasting
  • Negotiate contracts and close high-value enterprise deals
Key Requirement (Must Have):
  • Proven experience selling solutions in the Customer Experience (CX) space

Examples include experience selling platforms such as:
  • Qualtrics
  • Medallia
  • Adobe Experience Cloud
  • SurveyMonkey Enterprise
  • Zendesk

Or other solutions focused on:
  • Voice of the Customer (VoC)
  • Customer Journey Analytics
  • Experience Management (XM)
  • Customer Feedback Platforms
  • NPS & Sentiment Analytics
  • Contact Center & CX analytics tools
Required Qualifications:
  • 5-10+ years of enterprise sales experience in SaaS or technology solutions
  • Demonstrated success selling into large enterprise accounts (ACV $100K+)
  • Strong understanding of CX strategy, customer journey mapping, and VoC programs
  • Experience selling to CMOs, Chief Customer Officers, Heads of CX, Digital, or Contact Center leaders
  • Proven ability to navigate complex, multi-stakeholder sales cycles
  • Consistent history of exceeding quota
Preferred Qualifications:
  • Experience selling subscription-based SaaS platforms
  • Familiarity with enterprise procurement processes
  • Strong executive presentation and storytelling skills
Key Competencies:
  • Strategic thinking
  • Consultative selling
  • Executive presence
  • Strong negotiation skills
  • Pipeline discipline & forecasting accuracy
  • Cross-functional collaboration
What Success Looks Like in This Role:
  • Consistently exceeds enterprise revenue targets
  • Builds long-term strategic partnerships with key accounts
  • Demonstrates strong industry credibility in the CX domain
  • Drives measurable customer business outcomes through CX transformation initiatives
    Benefits:
    • On-Target Earnings (OTE): $150K-$250K
    • Comprehensive health insurance, 401(k)
    • Home Office reimbursement
    • 10 paid leaves

Apply