Remote Customer Experience Analyst Jobs in Roxboro, NC

IQVIA Digital powers exceptional brand experiences, delivering innovative solutions based on a customerfirst, insightsdriven, and integrated omnichannel vision. We provide authenticated, privacyenhanced data and analytics, innovative fitforpurpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the leading global provider of data, advanced analytics, technology solutions, and clinical research services for the life sciences industry. Learn more at www.iqviadigital.com.

The Sales team drives revenue growth by partnering with pharmaceutical brands, agencies, identity , media and ad tech platform partners to deliver IQVIA Digital solutions that meet client needs across the healthcare digital ecosystem. The team is responsible for building and managing strategic client relationships, identifying and developing new opportunities, and bringing the full breadth of IQVIA Digital's capabilities to market to help clients achieve their marketing and brand objectives.

We are seeking a Director, Solution Sales, Large & Mid Pharma Segment Lead to drive commercial strategy, execution, and growth across IQVIA Digital's portfolio for Large and MidSized pharmaceutical customers. This peoplemanager role leads a team of Solution Sellers responsible for AIM XR, POCN, and Email solutions, with a focus on scaling IQVIA Digital's impact within complex, matrixed enterprise clients.

This leader will shape segment strategy, influence solution evolution for the unique needs of large and midtier manufacturers, and partner deeply with senior commercial, brand, and omnichannel stakeholders. Success requires strong executive presence, enterpriselevel selling expertise, and the ability to navigate and influence large organizational structures.

Essential Job Functions:

• Lead, coach, and develop a highperforming team of Solution Sellers focused on AIM XR, POCN, and Email engagement solutions for Large & Mid Pharma clients.
• Define and execute the gotomarket strategy for the Large and MidSized Pharma segments, incorporating enterpriselevel insights, customer feedback, and market dynamics.
• Partner closely with product, analytics, and delivery teams to guide solution enhancements, enterprise feature requirements, and segmentspecific needs
• Serve as a strategic advisor to large pharma brand, omnichannel, marketing, and commercial leadership, translating objectives into actionable engagement strategies
• Build strong, trustbased relationships with seniorlevel client executives, cocreating scalable omnichannel approaches and enhancing longterm value
• Navigate complex, global organizational structures, identifying decision makers, influencers, and crossfunctional stakeholders within large pharma ecosystems
• Drive revenue growth across the IQVIA Digital portfolio, with an emphasis on omnichannel execution, optimization, and performance measurement
• Collaborate across matrixed internal teams to ensure integrated, seamless delivery and consistent customer experience
• Stay current on digital engagement trends, data and audience innovations, privacyenhanced solutions, and the evolving HCP landscape
• Represent IQVIA Digital at senior leadership meetings and industry forums, elevating brand presence and shaping market perception
• Foster a culture of accountability, enterprise rigor, collaboration, and continuous improvement

Qualifications and Requirements:

• To be eligible for this position, you must reside in the same country where the job is located.
• US Remote with approximately 15-20% domestic travel required.
• Bachelor's degree required.
• 8+ years of experience in pharmaceutical commercialization, digital marketing, or datadriven healthcare solutions, with strong exposure to Large or MidSized Pharma.
• Deep understanding of enterprise pharma structures, brand planning, omnichannel marketing, and crossfunctional commercial operations.
• Experience selling, deploying, or scaling digital engagement, audience targeting, enterprise data, or advanced analytics solutions.
• Proven ability to lead, motivate, and develop a highperforming commercial team.
• Demonstrated success in shaping strategy, influencing solution design, and leading crossfunctional collaboration with complex customers
• Exceptional communication and executivelevel presentation skills.
• Strong relationshipbuilding capabilities with senior client stakeholders
• Strategic thinker able to translate market and customer needs into scalable enterprise solutions.

#iqviadigital

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $111,200.00 - $309,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.