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Remote Customer Experience Analyst Jobs in Riverside, CA

OSTechnical

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Remote Electronic Health Records (EHR) Analyst

Irvine, CA · Remote

Minimum of 3 years' experience in EHR system management, configuration, and user training ... Customer service orientation with professionalism and discretion.

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How much do remote customer experience analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote customer experience analyst in Riverside, CA is $42.27, according to ZipRecruiter salary data. Most workers in this role earn between $33.85 and $47.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer experience analyst?

To thrive as a Remote Customer Experience Analyst, you need strong analytical abilities, customer service experience, and a background in data analysis or business, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms, data visualization tools, and experience with analytics software like Excel or Tableau are typically beneficial. Excellent communication, problem-solving, and self-motivation are key soft skills for remote collaboration and delivering insights. These skills and qualities are crucial for gathering actionable data, enhancing customer satisfaction, and supporting ongoing improvement in a distributed work environment.

What are some typical daily tasks for a remote customer experience analyst?

Remote Customer Experience Analysts typically spend their day gathering and interpreting customer feedback, analyzing data to identify trends, and generating reports to share findings with cross-functional teams. They may also participate in virtual meetings to discuss customer pain points and recommend strategies to improve satisfaction. The role often involves close collaboration with product, marketing, and support teams to ensure the company's service and product offerings align with customer needs. Regular communication and proactive problem-solving are key components of a typical workday, making this a dynamic and impactful position.

What is a remote customer experience analyst?

A Remote Customer Experience Analyst is responsible for analyzing customer interactions, feedback, and data to improve overall customer satisfaction. They work remotely to identify pain points, enhance user experiences, and provide actionable insights to support business goals. This role often involves reviewing customer feedback, monitoring service trends, and collaborating with teams to optimize processes. Strong analytical skills, communication abilities, and a customer-focused mindset are essential for success in this position.

What are the most commonly searched types of Customer Experience Analyst jobs in Riverside, CA? The most popular types of Customer Experience Analyst jobs in Riverside, CA are:
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Remote Customer Experience Analyst jobs near you
Infographic showing various Remote Customer Experience Analyst job openings in Riverside, CA as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $87,917 per year, or $42.3 per hour.

Remote Electronic Health Records (EHR) Analyst

OSTechnical

Irvine, CA • Remote

Full-time

Medical, Dental, Vision

Re-posted 24 days ago

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Job description

Electronic Health Records (EHR) Analyst

This is a full time job, Contract to hire with a client at Irvine, CA.

You can work remote from home and would be expected to come on-site at office per the schedule requested. Need professionals in the Irvine, CA or surrounding areas who can go in the office per need.
Position Summary
The EHR Analyst is responsible for the configuration, functionality, and workflow optimization of the organization's Electronic Health Records (EHR) systems. This role serves as the primary liaison between clinical operations, IT teams, and EHR vendors, ensuring the system meets the needs of treatment providers and supports high-quality client care. The EHR Analyst evaluates system performance, implements enhancements, manages data reporting, and delivers end-user training to promote efficiency, compliance, and accuracy.
Responsibilities
• Configure, maintain and optimize the EHR systems to support organizational workflows.
• Identify and troubleshoot system issues, including those impacting multiple application areas.
• Serve as the primary contact for EHR-related inquiries from internal teams and external vendors.
• Collaborate with IT teams on EHR upgrades, development, and testing.
• Provide subject matter expertise in planning and implementing system changes.
• Develop and deliver training programs, materials, and job aids for end-users.
• Ensure compliance with federal, state, and organizational regulations for EHR use.
• Analyze and interpret system data to identify process improvements.
• Create, maintain, and distribute regular data reports and dashboards.
• Coordinate data submissions for external reporting requirements.
• Work cross-functionally with various departments and external agencies to support data needs.
• Participate in quality improvement initiatives related to EHR use and workflows.
• Assist with maintenance and updates to policies and procedures related to EHR management.
• Provide project support for new system features, modules, or integrations.
• Perform other duties as assigned, including administrative support to the service line.

Looking for:
• Bachelor's degree in Health Services, Health Information Management, or related field preferred.
• Minimum of 3 years' experience in EHR system management, configuration, and user training.
• Expertise in EHR processes, including record storage, retrieval, retention, workflow, authentication, and documentation standards.

Ability to work with simple SQL queries to pull data.
• Ability to develop, maintain, and optimize data collection, reporting, and tracking systems.
• Familiarity with healthcare regulations regarding client information (HIPAA, state/local requirements).
• High proficiency in Microsoft Office Suite, web-based applications, and database tools.
• Strong organizational, analytical, decision-making, and problem-solving skills.
• Excellent oral and written communication skills for diverse audiences.
• Ability to work independently and collaboratively in a fast-paced environment.
• Customer service orientation with professionalism and discretion.