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Remote Customer Experience Analyst Jobs in Decatur, AL

Lantern

Strategy Analyst

Huntsville, AL · Remote

Your customers aren't just the individuals using your product. They are the driving factor in your ... This is a remote-first role with occasional (~1x month) travel. Responsibilities and Duties:

EnthuZiastic

Growth Hacker - Remote

Huntsville, AL · Remote

... experience, optimize product features, and iterate based on user feedback to drive growth. Customer ... Collect and analyze data to gain insights into user behaviour, product usage, and marketing ...

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How much do remote customer experience analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for remote customer experience analyst in Decatur, AL is $37.98, according to ZipRecruiter salary data. Most workers in this role earn between $30.43 and $43.03 per hour, depending on experience, location, and employer.

What is a remote customer experience analyst?

A Remote Customer Experience Analyst is responsible for analyzing customer interactions, feedback, and data to improve overall customer satisfaction. They work remotely to identify pain points, enhance user experiences, and provide actionable insights to support business goals. This role often involves reviewing customer feedback, monitoring service trends, and collaborating with teams to optimize processes. Strong analytical skills, communication abilities, and a customer-focused mindset are essential for success in this position.

What are some typical daily tasks for a remote customer experience analyst?

Remote Customer Experience Analysts typically spend their day gathering and interpreting customer feedback, analyzing data to identify trends, and generating reports to share findings with cross-functional teams. They may also participate in virtual meetings to discuss customer pain points and recommend strategies to improve satisfaction. The role often involves close collaboration with product, marketing, and support teams to ensure the company's service and product offerings align with customer needs. Regular communication and proactive problem-solving are key components of a typical workday, making this a dynamic and impactful position.

What are the key skills and qualifications needed to thrive as a remote customer experience analyst?

To thrive as a Remote Customer Experience Analyst, you need strong analytical abilities, customer service experience, and a background in data analysis or business, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms, data visualization tools, and experience with analytics software like Excel or Tableau are typically beneficial. Excellent communication, problem-solving, and self-motivation are key soft skills for remote collaboration and delivering insights. These skills and qualities are crucial for gathering actionable data, enhancing customer satisfaction, and supporting ongoing improvement in a distributed work environment.

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For Remote Customer Experience Analyst jobs in Decatur, AL, the most frequently searched job titles are:

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Remote Customer Experience Analyst jobs near you
Infographic showing various Remote Customer Experience Analyst job openings in Decatur, AL as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $79,000 per year, or $38 per hour.

Director of Sales Center

Huntsville, AL • Remote

Absolute Storage Management
Business Management Consulting • 201 - 500 employees
Learn more about Absolute Storage Managementexternal

$75K - $80K/yr

Full-time

Posted 9 days ago

Job description


Director of Sales Center

Absolute Storage Management | Sales Center

Location: Remote - Must be based in the Memphis, TN; Huntsville, AL; Nashville, TN; or Atlanta, GA area

Salary: $75,000-$80,000

Schedule: Full-Time

About the Role

Absolute Storage Management is looking for a Director of Sales Center who knows how to drive sales, build high-performing teams, and turn data into results.

This is a hands-on leadership role responsible for the strategy and performance of our Sales Center. You'll lead the Sales Center leadership team, establish sales standards, identify performance gaps, and develop strategies that improve lead conversion, revenue, productivity, and customer experience.

We're looking for a sales-driven, people-first leader who knows how to hold teams accountable while creating a culture where people want to perform, grow, and succeed.

What You'll Do
  • Lead, coach, and develop the Sales Center leadership team and build a high-performing sales culture.
  • Establish sales goals, KPIs, and performance standards while driving accountability.
  • Analyze conversion rates, call volume, productivity, staffing, customer experience, and revenue trends to identify opportunities.
  • Develop strategies to increase lead conversion, sales performance, and operational efficiency.
  • Partner with Marketing to maximize lead generation, campaigns, and customer acquisition.
  • Partner with Operations to strengthen communication and support for property teams.
  • Identify technology and process improvements that enhance sales performance.
  • Build scalable Sales Center processes, workflows, training, and best practices.
  • Oversee incentive and recognition programs that drive engagement and performance.
  • Investigate customer feedback and operational challenges, identify root causes, and implement measurable solutions.
  • Present Sales Center performance, trends, and recommendations to senior leadership.
  • Partner with HR on recruiting, development, succession planning, and performance management.
  • Serve as a cross-functional leader across Sales, Marketing, Operations, Technology, and Learning & Development.
What We're Looking For

We're looking for someone who is competitive, analytical, energetic, and passionate about developing people.

  • Proven experience leading and developing high-performing sales or remote teams.
  • Strong sales operations and contact center leadership experience.
  • Demonstrated success using KPIs and data to drive sales results.
  • Excellent coaching, mentoring, and accountability skills.
  • Strong understanding of customer experience and sales conversion.
  • Ability to identify problems, develop solutions, execute, and measure results.
  • Excellent communication and presentation skills.
  • Strong project management and organizational skills.
  • Proficiency in Microsoft Office, Excel, Salesforce, Teams, SharePoint, and reporting platforms.
  • Comfortable working in a fast-paced environment with changing priorities.
  • Property management or self-storage experience is a plus, but not required.
  • Ability to travel up to 15% 
Experience & Education
  • Bachelor's degree in business administration or related field preferred, or equivalent experience.
  • 3+ years of call center management or equivalent leadership experience required; 5+ years preferred.
  • Office administration experience required.
  • Property management or self-storage experience preferred.
Why This Role Matters

The Sales Center is a critical part of how we connect customers with our properties and drive company growth. This leader will have the opportunity to shape sales strategy, develop future leaders, improve performance, and build a culture where great people can thrive.

If you're a sales-minded leader who loves winning through people, data, and exceptional customer experiences, we'd love to meet you.

Apply