ZipRecruiter

Log In

2

Remote Customer Experience Analyst Jobs in Decatur, AL

DataAnnotation

SOC Analyst - AI Trainer

Huntsville, AL · Remote

$50 - $100/hr

Contribute to developing cutting-edge AI systems, while enjoying the flexibility of remote work and ... world experience to validate whether the outputs actually hold up in practice. That's where you ...

OLUSEGUN ORGANIZATION

Be Seen First

Remote Insurance Agent- No Experience Necessary!

Huntsville, AL · Remote

$46K - $155K/yr

We are seeking a Remote Insurance Agent- No Experience Necessary! to join our team! You will be ... Previous experience in insurance, customer service, or other related HR fields is a plus * Ability ...

Demand.com

Marketing Director (Remote)

Huntsville, AL · Remote

... next customers. We run full-funnel programs across intent, ABM, content syndication, and ... Experience building marketing functions from the ground up * Strong analytical, strategic, and ...

Hexagon AB

CAD Implementer (REMOTE-US)

Madison, AL · On-site +1

Participate in functional requirement definition and analysis * Create complex workflow through ... Lead support of customer's acceptance testing of Octave's products * Other duties as assigned #LI ...

L3HHCM20

Senior Investor Relations Analyst

Huntsville, AL · On-site +1

$88K - $164K/yr

Melbourne, FL (preferred), Huntsville, AL, Greater Washington DC area, or remote Job Schedule: 9/80 ... Experience with financial modeling and analysis * Familiarity with SEC regulations and financial ...

Thompson Gray

Strategic Operations Analyst

Huntsville, AL · On-site +1

$93K - $115K/yr

We are seeking a highly experienced and strategically minded Strategic Operations Analyst to ... Onsite (MUST BE ONSITE, NO OPTION FOR REMOTE SUPPORT) Location: Huntsville, AL Travel Requirement ...

Summit 7 Systems

Service Desk Analyst

Huntsville, AL · Remote

$40K - $55K/yr

Monitor the remote monitoring and management system alerts and notifications and respond ... Resolute dedication to unparalleled customer service. * Fast turnaround of client requests.

Summit 7 Systems

Service Desk Analyst

AL · On-site +1

$40K - $55K/yr

Monitor the remote monitoring and management system alerts and notifications and respond ... Resolute dedication to unparalleled customer service. * Fast turnaround of client requests.

next page

Showing results 1-20

All JobsCustomer Experience Analyst JobsRemote Customer Experience Analyst JobsRemote Customer Experience Analyst Jobs in Decatur, AL

Remote Customer Experience Analyst information

See Decatur, AL salary details

$17

$37

$63

How much do remote customer experience analyst jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for remote customer experience analyst in Decatur, AL is $37.98, according to ZipRecruiter salary data. Most workers in this role earn between $30.43 and $43.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Customer Experience Analyst position, and why are they important?

To thrive as a Remote Customer Experience Analyst, you need strong analytical abilities, customer service experience, and a background in data analysis or business, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms, data visualization tools, and experience with analytics software like Excel or Tableau are typically beneficial. Excellent communication, problem-solving, and self-motivation are key soft skills for remote collaboration and delivering insights. These skills and qualities are crucial for gathering actionable data, enhancing customer satisfaction, and supporting ongoing improvement in a distributed work environment.

What are some typical daily tasks for a Remote Customer Experience Analyst?

Remote Customer Experience Analysts typically spend their day gathering and interpreting customer feedback, analyzing data to identify trends, and generating reports to share findings with cross-functional teams. They may also participate in virtual meetings to discuss customer pain points and recommend strategies to improve satisfaction. The role often involves close collaboration with product, marketing, and support teams to ensure the company's service and product offerings align with customer needs. Regular communication and proactive problem-solving are key components of a typical workday, making this a dynamic and impactful position.

What is a Remote Customer Experience Analyst job?

A Remote Customer Experience Analyst is responsible for analyzing customer interactions, feedback, and data to improve overall customer satisfaction. They work remotely to identify pain points, enhance user experiences, and provide actionable insights to support business goals. This role often involves reviewing customer feedback, monitoring service trends, and collaborating with teams to optimize processes. Strong analytical skills, communication abilities, and a customer-focused mindset are essential for success in this position.

What are popular job titles related to Remote Customer Experience Analyst jobs in Decatur, AL? For Remote Customer Experience Analyst jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience Analyst jobs in Decatur, AL look for? The top searched job categories for Remote Customer Experience Analyst jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Remote Customer Experience Analyst jobs? Cities near Decatur, AL with the most Remote Customer Experience Analyst job openings:
Remote Customer Experience Analyst jobs near you
Infographic showing various Remote Customer Experience Analyst job openings in Decatur, AL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 83% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $79,000 per year, or $38 per hour.
Remote Call Center Representative

Remote Call Center Representative

MCI Military Recruitment

Redstone Arsenal, AL • Remote

$14/hr

Full-time

Re-posted 8 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers