Remote Customer Experience Analyst Jobs in Decatur, AL

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Put your Health insurance license to work from home!

As a Remote Licensed Health Insurance Representative with TP, you will help customers understand their health insurance options, answer questions, relieve concerns, and provide the kind of service that makes a complicated experience feel easier.

Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Benefits of working with TP include

• $21.75/hour + Commission | Full-Time | Seasonal | Work from Home
• Paid Training
• Benefits to you and your family.
• Growth Opportunities
• Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
• We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Your Responsibilities

As a Licensed Health Insurance Representative, youll use your insurance knowledge and customer service skills to help customers get the answers and support they need.

• Handle inbound and outbound customer conversations with professionalism and empathy
• Help customers understand health insurance coverage, plan options, pricing, and contract terms.
• Listen carefully, identify customer needs, and work to resolve questions during the first interaction.
• Support customer retention by addressing concerns and helping customers identify appropriate solutions
• Protect confidential customer and healthcare information while following required policies and procedures.

What you will bring

• Active Resident Health Insurance License in your state - REQUIRED.
• High School Diploma or equivalent.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Key Competencies

• Process Excellence:Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration:Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication:Outstanding communication, listening, and analytical skills.
• Organizational Skills:Strong organizational and problem-solving skills.
• Emotional Intelligence:Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness:Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking:Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Your Remote Work Setup

• Because this is a work-from-home position, you'll need
• A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 30ms).
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet speed required

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Application Deadline

Ongoing until positions are filled. Please click apply to start your application.

For other opportunities, please visit the TP Careers site at https://www.tp.com/en-us/careers.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.