ZipRecruiter

Log In

2

Remote Customer Engineer Jobs in Washington (NOW HIRING)

ICF

FHIR Engineer - Remote

Reston, VA · On-site +1

The Team Our Health Engineering Solutions (HES) team works side by side with customers to ... Remote (USA). Travel for a conference or to another ICF location for collaboration may be required ...

Apex Systems

Remote Data Automation Engineer

Washington, DC · Remote

$129K - $155K/yr

Job#: 3038065 Data Automation Engineer Location: 100% Remote with potential for quarterly travel to ... Role Overview We are seeking a customer experience focused Data Automation Engineer to work with a ...

New

GeoDelphi

Software Engineer

Alexandria, VA · Remote

This position will report to the VP of Engineering ... This position is 100% remote! It also requires 15% travel to the corporate and customer locations.

GeoDelphi

Software Engineer

Alexandria, VA · Remote

This position will report to the VP of Engineering ... This position is 100% remote! It also requires 15% travel to the corporate and customer locations.

GeoDelphi

Software Engineer

Alexandria, VA · Remote

This position will report to the VP of Engineering ... This position is 100% remote! It also requires 15% travel to the corporate and customer locations.

Ad Hoc

Engineer Lead

Mclean, VA · Remote

$103K - $136K/yr

Engineer Lead Job number: 819 This is a remote position. Ad Hoc is a technology company that ... Our customers include NASA, the General Services Administration, Office of Personnel Management ...

Ad Hoc

Senior DevOps Engineer

Mclean, VA · Remote

$131K - $168K/yr

Remote with Preference for Greenbelt, MD Job number : 854 Travel: Occasional Travel Required for ... Our customers include NASA, the General Services Administration, Office of Personnel Management ...

Ad Hoc

Staff DevOps Engineer

Mclean, VA · Remote

$53.25 - $73/hr

Staff DevOps Engineer Job number: 840 This is a remote position. Ad Hoc is a technology company ... Our customers include NASA, the General Services Administration, Office of Personnel Management ...

SAIC

Software Engineer

Arlington, VA · Remote

ORA_REMOTE Description SAIC is seeking a Software Engineer to join our team in support of the ... Foster a culture of innovation, collaboration, and customer-centricity within the Development team.

Initiate Government Solutions

DevOps Engineer

Washington, DC · Remote

$59.50 - $81.50/hr

IGS is currently recruiting a remote DevOps Engineer to support our work with our customer. Assignment of Work and Travel: This is a remote access assignment. The Candidate will work remotely daily ...

next page

Showing results 1-20

All JobsCustomer Engineer JobsRemote Customer Engineer JobsRemote Customer Engineer Jobs in Washington

Remote Customer Engineer information

What is the difference between Remote Customer Engineer vs Remote Technical Support Specialist?

AspectRemote Customer EngineerRemote Technical Support Specialist
Required CredentialsBachelor's in Engineering or related field, certifications like Cisco or CompTIAHigh school diploma or associate degree, certifications like CompTIA A+
Work EnvironmentCustomer sites, remote troubleshooting, technical consultationsHelp desks, call centers, remote support via chat or phone
Employer & Industry UsageTech companies, networking, hardware/software providersIT service providers, software companies, hardware vendors

Remote Customer Engineers focus on technical consultations, troubleshooting, and supporting complex systems, often requiring engineering knowledge. Remote Technical Support Specialists handle customer inquiries, troubleshooting, and issue resolution primarily via remote channels. While both roles involve remote work and technical skills, the Customer Engineer role typically demands more specialized technical expertise and industry certifications.

What are the most commonly searched types of Customer Engineer jobs in Washington? The most popular types of Customer Engineer jobs in Washington are:
What cities in Washington are hiring for Remote Customer Engineer jobs? Cities in Washington with the most Remote Customer Engineer job openings:
Remote Customer Engineer jobs near you
Call Center Analyst - Application Support

Call Center Analyst - Application Support

NuAxis Innovations

Washington, DC • Remote

Full-time

Posted 28 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivatedCall Center Analyst - Application Supportfor a Full-Time position.

Job Summary:

We are currently seeking an Applications Service Center Analyst (FM/HR - SCA) for a full-time position. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and chat. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role

Essential Functions:

  • Mixture Transactional Based/Consultative Based interactions
  • Handling incoming phone requests from customers
  • Handling incoming electronic requests (Chat, Email) from customers
  • Creating, tracking and resolving application incidents and service requests.
  • Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)
    Able to make decisions quickly, be decisive
  • Researching customer request to ensure accurate information and resolutions are provided
  • Escalating customer requests that cannot be handled at the Service Center to the appropriate
    support team
  • Using customer service skills to clarify customer issues and requests to ensure proper resolution or
    escalation
  • Creating, updating and retiring service center knowledge documentation
    Attend and participate in team meetings to surface and discuss process improvements and service
    offering changes

Education:

  • High school diploma or equivalent. Bachelor's Degree preferred.

  • HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 90 business days of hire

Knowledge Requirements:

  • Critical thinking skills

  • Active listening skills and effective communication strategies

  • Enterprise ticketing application experience - BMC Remedy Service Management experience preferred

  • Human Resource application support experience preferred

Preferred Qualifications:

  • Deliverables Include:
  • Contact Center/Call Center/Helpdesk experience preferred
  • Customer Service Skills/Customer Experience Training
  • Customer Advocacy Behaviors
  • Critical thinking/Problem Solving skills
  • Effective Communication Strategies
  • Self-Starter/Resourceful
  • Independent Learning/Resourcing
  • Enterprise ticketing application experience - BMC Remedy Service Management experience
    preferred
  • MS O365

Experience:

Two (2) + years of customer service experience. Service desk or call center experience preferred.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation.Learn Moreabout our Benefits and Culture!

Employment Type: Full time

Apply