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Remote Customer Engineer Jobs in Florida (NOW HIRING)

NBCUniversal

Field Broadcast Engineer

Miami, FL · Remote

Our impact is rooted in improving the communities where our employees, customers, and audiences ... Responsible for managing various disciplines of remote broadcasting including but not limited to ...

NBCUniversal

Field Broadcast Engineer

Miami, FL · Remote

Our impact is rooted in improving the communities where our employees, customers, and audiences ... Responsible for managing various disciplines of remote broadcasting including but not limited to ...

NBCUniversal

Field Broadcast Engineer

Miami, FL · Remote

Our impact is rooted in improving the communities where our employees, customers, and audiences ... Responsible for managing various disciplines of remote broadcasting including but not limited to ...

Thrive

Systems Engineer

Sarasota, FL

Our corporate culture, engineering talent, customer-centric approach, and focus upon "next ... This role provides first-contact remote technical support for network, server, and end-user systems.

Above Group

Remote Electrical Engineer

Melbourne, FL · On-site +1

... customers and our team. We want to attract immensely creative employees with an ability to inspire ... Electrical Engineer (EE) The Position The Electrical Engineer (EE) for Above Group shall contribute ...

PRESHai

Product Engineer

Tampa, FL · On-site +1

$115K - $150K/yr

Ability to work from our downtown Tampa office four days per week, with one remote day. Helpful ... Reusable agents, integrations, and intelligence patterns compound across customers. * PRESHos ...

NinjaOne

Solutions Engineer, LATAM

Tampa, FL · Hybrid

Guide our customers through the implementation of the NinjaOne solution * Work closely with our ... We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with ...

Actalent

Remote Pharmacy Technician

Orlando, FL · Remote

$21/hr

Resolve routine customer inquiries and escalate complex issues when necessary. * Deliver ... About Actalent Actalent is a global leader in engineering and sciences services and talent ...

Rocket.net

Site Reliability Engineer (SRE)

Jupiter, FL · Remote

$55.75 - $74/hr

Description At Rocket.net, reliability, performance, and customer experience are at the center of ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

Rocket.net

Site Reliability Engineer (SRE)

Jupiter, FL · Remote

$55.75 - $74/hr

Description At Rocket.net, reliability, performance, and customer experience are at the center of ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

AdventHealth

System Engineer

Tampa, FL · Remote

... customers whose missions matter most. #LI-Remote *** This position is contingent upon contract ... Engineer, integrate, and optimize SATCOM and terrestrial transport solutions, including RF ...

AMERICAN SYSTEMS

Test Engineer, Senior

Orlando, FL · Hybrid

$150K - $180K/yr

The role combines hands-on test engineering expertise with team leadership, customer coordination ... THIS HYBRID POSITION REQUIRES 3 DAYS OF WORK IN THE OFFICE AND 2 DAYS REMOTE PER WEEK ...

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Showing results 41-60

All JobsCustomer Engineer JobsRemote Customer Engineer JobsRemote Customer Engineer Jobs in Florida

Remote Customer Engineer information

What is the difference between Remote Customer Engineer vs Remote Technical Support Specialist?

AspectRemote Customer EngineerRemote Technical Support Specialist
Required CredentialsBachelor's in Engineering or related field, certifications like Cisco or CompTIAHigh school diploma or associate degree, certifications like CompTIA A+
Work EnvironmentCustomer sites, remote troubleshooting, technical consultationsHelp desks, call centers, remote support via chat or phone
Employer & Industry UsageTech companies, networking, hardware/software providersIT service providers, software companies, hardware vendors

Remote Customer Engineers focus on technical consultations, troubleshooting, and supporting complex systems, often requiring engineering knowledge. Remote Technical Support Specialists handle customer inquiries, troubleshooting, and issue resolution primarily via remote channels. While both roles involve remote work and technical skills, the Customer Engineer role typically demands more specialized technical expertise and industry certifications.

What does a remote customer engineer do?

A remote customer engineer provides technical support and solutions to clients remotely, often troubleshooting hardware and software issues, assisting with product deployment, and ensuring customer satisfaction. They typically use remote access tools, have strong technical knowledge, and may hold certifications relevant to their industry. Their role involves communication skills and the ability to resolve technical problems efficiently from a remote location.

What are the most commonly searched types of Customer Engineer jobs in Florida?

The most popular types of Customer Engineer jobs in Florida are:

What cities in Florida are hiring for Remote Customer Engineer jobs?

Cities in Florida with the most Remote Customer Engineer job openings:

Remote Customer Engineer jobs near you

Implementation Engineer

Fortress Information Security

Orlando, FL • On-site, Remote

$55K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Implementation Engineer
Location: Remote
Compensation: $55,000 - $75,000 per year, depending on experience and qualifications.
Employment Type: Full-Time
What you can expect as the Implementation Engineer at Fortress...
The Implementation Engineer has hands-on experience supporting end users during implementation, configuration, troubleshooting of software solutions. You will work in a fast-paced environment supporting a variety of projects and products. Responsible for the implementation and ongoing support of the Fortress Platform. You will also be responsible for User Acceptance Testing new releases and deploying them to all environments. This position will be in constant communication and coordination with software architects, project leaders, external customers, and senior management to implement and support world-class information security solutions.
Responsibilities Include
  • Act as the initial point of contact for all application and system related concerns from clients or other employees.
  • Exercise discretion and independent judgment in developing training materials, customizing solutions, and advising management on best practices for system implementation and support pertaining to application troubleshooting and usage.
  • Lead the testing and evaluation of new features, ensuring they meet rigorous standards before deployment.
  • Utilize advanced technical expertise to guide the implementation process.
  • Independently diagnose and resolve complex software and system issues, making critical decisions that impact the overall functionality and security of the platform including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
  • Regularly communicate complex technical concepts and solutions to end users, colleagues, and senior management, ensuring clear understanding and effective problem resolution.
  • Manage escalations and leverage internal resources as needed to resolve issues.
  • Other duties as assigned.

Minimum Qualifications
  • 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services.
  • Professional written and interpersonal skills are essential when communicating with customers and clients.
  • Ability to prioritize and manage several milestones and projects efficiently.
  • Ability to learn complex software and quickly pick up new technologies.
  • Persist through difficult problems and independently discover solutions; know when it is most efficient to ask for help and be willing to do so.
  • Self-motivated, resourcefulness and problem-solving aptitude.
  • Ability to successfully interface with both internal and external clients.
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services.
  • Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs.
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
  • Excellent written and verbal communication skills.
  • Professional documentation, presentation, and planning skills.
  • Excellent time management skills and proven ability to multi-task competing priorities.

Preferred Skills
  • Technical background.
  • Customer service background.
  • Experience with helpdesk software such as Zendesk or Atlassian service desk a plus.
  • Advanced certifications such as CompTIA A+ or Security+ are highly desirable, demonstrating specialized technical knowledge.

Education
  • A Bachelor's degree in Information Technology, Computer Science, or a closely related field is required.

Employee Benefits:
  • Remote and Hybrid working environment
  • Competitive pay structure
  • Medical, dental, vision plans with employees covered up to 90% with highly progressive options for dependents and families
  • Company paid life, short- and long-term disability insurance
  • Employee Assistance Program
  • 401(k) match
  • Flexible Paid Time Off
  • Parental Leave

Employment Perks:
  • We provide each employee with professional growth opportunities through succession planning, up-skilling, and certifications
  • Tuition and certification reimbursement
  • Employee Referral Programs
  • Company Sponsored Events

Fortress is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. Fortress Information Security takes part in the E-Verify process for all new hires.
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will have to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Pay Range: $55,000 - $75,000 per year

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