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Remote Customer Engineer Jobs in Florida (NOW HIRING)

Web Engineer

Miami, FL · Remote

$170K - $220K/yr

We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data ... Remote position * Various benefits * Will get to have continued ownership around this project and ...

Senior Software Engineer (Remote)

Miami, FL · On-site +1

$117K - $154K/yr

... customer-facing flows Required Qualifications * 4+ years of professional software development ... the Engineering Manager. No direct people management responsibilities. Location Remote. USA ...

Azure Cloud Data Engineer

Weston, FL · Remote

$108K - $130K/yr

AZURE DATA ENGINEER (REMOTE) ARC Group has an immediate opportunity for an aspiring Azure / Cloud ... In addition to the development of data solutions, you are accountable for the customer's Azure ...

We help our customers engage with responders, households, schools, businesses, employees, students ... s Full-Stack Engineer with expertise in IaC (Terraform), Helm, MySQL, Kubernetes, and CI/CD ...

Senior Backend Engineer

Miami, FL · Remote

$90K - $150K/yr

Remote - +/- 3 hours from CET (EST / Europe preferred) Remote | Full-time Compensation: $90K ... and customer-facing solutions. The successful candidate will design and operate complex systems ...

DevOps Engineer

Tampa, FL · Remote

$49.75 - $68.25/hr

In this role you will be responsible for supporting the developers and customers using the ... This is a remote role, candidates must be located in the US * Candidates must be authorized to work ...

DevOps Engineer

Tampa, FL · On-site +1

$49.75 - $68.25/hr

In this role you will be responsible for supporting the developers and customers using the ... This is a remote role, candidates must be located in the US * Candidates must be authorized to work ...

Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering ... If not, this role is fully remote. We do not restrict applicants based on job site or posting ...

DevOps Engineer

Tampa, FL · Remote

$49.75 - $68.25/hr

In this role you will be responsible for supporting the developers and customers using the ... This is a remote role, candidates must be located in the US * Candidates must be authorized to work ...

Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering ... If not, this role is fully remote. We do not restrict applicants based on job site or posting ...

Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering ... If not, this role is fully remote. We do not restrict applicants based on job site or posting ...

... customers and our team. We want to attract immensely creative employees with an ability to inspire ... Structural Engineer (SE) The Position The Structural Engineer (SE) for Above Group shall contribute ...

... customers and our team. We want to attract immensely creative employees with an ability to inspire ... Structural Engineer (SE) The Position The Structural Engineer (SE) for Above Group shall contribute ...

Showing results 21-40

Remote Customer Engineer information

What does a remote customer engineer do?

A remote customer engineer provides technical support and solutions to clients remotely, often troubleshooting hardware or software issues, assisting with product deployment, and ensuring customer satisfaction. They typically use communication tools like video calls, chat, and remote access software, and may require technical certifications or knowledge of specific products or systems.

What is the difference between Remote Customer Engineer vs Remote Technical Support Specialist?

AspectRemote Customer EngineerRemote Technical Support Specialist
Required CredentialsBachelor's in Engineering or related field, certifications like Cisco or CompTIAHigh school diploma or associate degree, certifications like CompTIA A+
Work EnvironmentCustomer sites, remote troubleshooting, technical consultationsHelp desks, call centers, remote support via chat or phone
Employer & Industry UsageTech companies, networking, hardware/software providersIT service providers, software companies, hardware vendors

Remote Customer Engineers focus on technical consultations, troubleshooting, and supporting complex systems, often requiring engineering knowledge. Remote Technical Support Specialists handle customer inquiries, troubleshooting, and issue resolution primarily via remote channels. While both roles involve remote work and technical skills, the Customer Engineer role typically demands more specialized technical expertise and industry certifications.

What are the most commonly searched types of Customer Engineer jobs in Florida? The most popular types of Customer Engineer jobs in Florida are:

Associate SOC Engineer | Remote, USA

Optiv Security, Inc.

Tampa, FL • Remote

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

The Associate SOC Engineer will be responsible for updating customer work requests and following operating procedures to perform MSS support tasks including health checks, reporting, work ticket acknowledgment and assignment, basic troubleshooting and other tasks as required for MSS service health and operation. The Associate SOC Engineer will contribute to the development of knowledge base and troubleshooting information to expand the efficiency and performance of MSS services. This role requires the ability to develop skills on multiple security products and work closely with the staff of higher tiers, Service Delivery, and clients to provide ongoing communication of status and timely response to MSS service tickets.

This is a third shift position working overnight Wednesday-Saturday.

How you'll make an impact:

  • Serve as a primary responder for Cyber Operations client systems, taking ownership of client configuration issues and tracking through resolution

  • Act as a point of escalation for other Engineers (Associate Engineer) and provide guidance and mentoring.

  • Advise best practice on SIEM and Enterprise Security products to both technical and relatively non-technical personnel

  • Provide remote consulting services via interactive client sessions to assist with implementation of multiple product vendors and technologies

  • Implement and configure discipline software and appliance-based products in large enterprise environments

  • Develop and maintain content and reporting

  • Provide escalation support to Tier 1 and 2 for Authorized Support Customers, following processes and interacting appropriately with both customers and partners when required

  • Perform knowledge transfers to clients regarding security and system configuration awareness

  • Performs other duties as assigned

  • Complies with all policies and standards

What we're looking for:

  • Bachelor's Degree in Information System, Security or Networking or Associate's degree in above field with equivalent experience required

  • 2-4 years experience in discipline domain required

  • General security knowledge (IT knowledge, Network Troubleshooting, Cloud Certification, and other IT experience) Upon Hire preferred

  • CCNA, SentinelOne, CrowdStrike, MS Sentinel, Splunk or MCSE Upon Hire preferred.

  • CompTIA Security+ and/or Network+ upon hire preferred

  • Experience working with Internal and client Ticketing and Knowledge Base Systems for Incident and Problem tracking as well as procedures. (i.e. Service Now, Jira, Confluence, etc.)

  • Practical knowledge and sufficient experience with TCP/IP networking and network protocols (basic understanding of OSI model)

  • Knowledge of Linux and Windows Operating Systems

  • An understanding of a wide array of server grade applications such as: DBMS, DNS, SMTP, IIS, Apache, SharePoint, Active Directory, Identity Management, Patch Management, LDAP, SQL, AntiVirus.

  • Training and experience in one or more non-SIEM network security products to include: Enterprise endpoint security products, such as SentinelOne, CrowdStrike, Carbon Black, Cortex XDR.

  • Professional experience working with networks and network architecture

  • Confident presentation, written and oral communication skills

  • Customer Support

  • Desire to learn additional subject matter areas

#LI-KG1

What you can expect from Optiv

  • A company committed to our inclusive value through our Employee Resource Groups

  • Work/life balance

  • Professional training resources

  • Creative problem-solving and the ability to tackle unique, complex projects

  • Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.

  • The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

Optiv respects your privacy.By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view ourApplicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.