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Remote Customer Education Manager Jobs in Rome, NY

JETNET LLC

Director of Account Management

Utica, NY · On-site +1

$135K/yr

Develop customer education programs including webinars, training resources, and self-service tools ... Remote Work Flexibility: Enjoy a balanced work-life arrangement with remote flexibility, empowering ...

HMG Careers

Sales Manager Remote

Utica, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Manager

Utica, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Manager

Salisbury, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Salisbury, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Utica, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Lake Delta, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

West Winfield, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Oneida, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Constableville, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

East Herkimer, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Cold Brook, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Waterville, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Cleveland, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Cold Brook, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Showing results 1-20

All JobsCustomer Education JobsRemote Customer Education Manager JobsRemote Customer Education Manager Jobs in Rome, NY

Remote Customer Education Manager information

See Rome, NY salary details

$31.2K

$62.6K

$101.3K

How much do remote customer education manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for remote customer education manager in Rome, NY is $62,586.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,600.00 and $73,800.00 per year, depending on experience, location, and employer.

What is the difference between Remote Customer Education Manager vs Remote Customer Success Manager?

AspectRemote Customer Education ManagerRemote Customer Success Manager
Primary FocusDeveloping and delivering educational content to customersEnsuring customer satisfaction and retention
Required SkillsTraining design, content creation, communicationRelationship management, problem-solving, communication
Work EnvironmentCollaborates with product and training teamsWorks closely with sales, support, and account teams
Industry UsageCommon in SaaS, tech, and software companiesPrevalent across SaaS, tech, and service industries

The Remote Customer Education Manager focuses on creating educational materials to help customers understand products, while the Remote Customer Success Manager emphasizes maintaining customer relationships and ensuring satisfaction. Both roles require strong communication skills and are vital in SaaS and tech sectors, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Education Manager jobs in Rome, NY? For Remote Customer Education Manager jobs in Rome, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Education Manager jobs in Rome, NY look for? The top searched job categories for Remote Customer Education Manager jobs in Rome, NY are:
What cities near Rome, NY are hiring for Remote Customer Education Manager jobs? Cities near Rome, NY with the most Remote Customer Education Manager job openings:
Remote Customer Education Manager jobs near you
Infographic showing various Remote Customer Education Manager job openings in Rome, NY as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $62,586 per year, or $30.1 per hour.

Director of Account Management

JETNET LLC

Utica, NY • On-site, Remote

$135K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 18 days ago

Job description

"As JETNET continues to grow, delivering an exceptional customer experience is more important than ever. This role is pivotal to strengthening retention, driving customer value, and creating scalable programs that help our customers succeed across every stage of their journey with us." ~ Devin Golden, Chief Revenue Officer

JETNET is seeking a strategic and customer-focused Director, Account Management to lead and evolve our post-sale revenue strategy across JETNET, WINGX, ADSBx, and JetTrack. This newly created leadership role will play a critical part in strengthening customer retention, accelerating onboarding success, expanding cross-sell opportunities, and building scalable customer engagement programs.

Reporting directly to the Chief Revenue Officer, you’ll partner closely with leadership across revenue, product, data, and operations teams to create a best-in-class customer success infrastructure that drives measurable business impact. This is an exciting opportunity for a proven leader who thrives at the intersection of strategy, operational execution, and customer relationship management.

Key Responsibilities:

  • Lead and improve customer retention and renewal performance across all business units
  • Build and operationalize scalable onboarding and customer success programs
  • Develop proactive customer health monitoring and at-risk intervention strategies
  • Serve as a senior escalation point for key customer accounts and renewal challenges
  • Design and execute cross-sell initiatives for WINGX and ADSBx aligned with company growth objectives
  • Establish standardized account management playbooks, processes, and operating cadences
  • Partner with Revenue Operations to enhance reporting, forecasting, and customer analytics
  • Develop customer education programs including webinars, training resources, and self-service tools
  • Drive improvements in customer adoption, engagement, and time-to-value metrics
  • Collaborate cross-functionally with product, revenue, and business unit leaders to improve customer experience and long-term value realization

What We’re Looking For:

  • 7+ years of experience in account management, customer success, or post-sale revenue leadership roles
  • Minimum 3 years of leadership experience managing teams or strategic customer programs
  • Proven success improving customer retention through scalable operational initiatives
  • Experience working across multiple product lines or business units preferred
  • Strong background in B2B SaaS, data, information services, or subscription-based businesses
  • Exceptional communication and executive-level customer relationship skills
  • Strong analytical mindset with the ability to use data to drive strategic decisions
  • Experience building customer success infrastructure, onboarding programs, and engagement frameworks
  • Collaborative leadership style with the ability to influence cross-functional stakeholders
  • Curiosity and enthusiasm for the business aviation industry

Location:

Open to applicants in the United States with current legal authorization to work without sponsorship. Upstate NY preferred.

Salary:

$135,000 + incentive

Why Join Us?

At JETNET, you’ll be part of an innovative company that stands at the forefront of aviation data solutions with a sterling reputation in the industry.

Benefits That Support Your Well-Being:

  • Remote Work Flexibility: Enjoy a balanced work-life arrangement with remote flexibility, empowering you to deliver your best work from home.
  • Comprehensive Paid Time Off: We understand the value of rest and recharge, so we offer competitive PTO to support a healthy work-life balance.
  • Comprehensive Benefits Coverage: With health, dental, and vision benefits, we prioritize your well-being so you can focus on making an impact.

Ready to take flight with us? Apply today and become a part of the JETNET Team!

Apply