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Remote Customer Care Jobs in Springfield, IL (NOW HIRING)

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How much do remote customer care jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote customer care in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a remote customer care?

A Remote Customer Care job involves assisting customers with their inquiries, concerns, or problems via phone, email, chat, or other digital channels, all while working from a location outside of a traditional office—usually from home. Professionals in this role help resolve issues, provide product or service information, handle complaints, and ensure customer satisfaction. Remote Customer Care representatives need strong communication skills, empathy, and the ability to troubleshoot issues independently. This position often requires familiarity with customer support software and the ability to manage multiple tasks in a virtual environment.

What are the key skills and qualifications needed to thrive as a remote customer care professional?

To thrive as a Remote Customer Care professional, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Exceptional patience, active listening, and self-motivation help individuals stand out in this remote role. These skills and qualities are crucial for delivering effective support, maintaining customer satisfaction, and efficiently resolving issues without in-person supervision.

How do remote customer care representatives typically collaborate with their team and supervisors?

Remote customer care representatives usually collaborate with their team and supervisors through digital communication tools such as chat platforms, video calls, and project management software. Regular virtual team meetings help keep everyone aligned on goals, share updates, and address challenges. Supervisors often provide guidance, feedback, and support via scheduled check-ins or one-on-one meetings. This structure fosters a supportive environment where remote staff can easily reach out for assistance and stay connected with colleagues, even while working from different locations.

What is the difference between Remote Customer Care vs Remote Customer Support?

AspectRemote Customer CareRemote Customer Support
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentHome office, call centers, online chat platformsHome office, help desks, online chat, email support
Industry UsageRetail, hospitality, service industriesTechnology, software, telecom
Common Search IntentCustomer care roles, client relationship managementTechnical support, troubleshooting, product assistance

Remote Customer Care and Remote Customer Support roles often overlap but differ mainly in focus. Customer Care emphasizes building relationships and ensuring customer satisfaction, while Customer Support typically involves technical troubleshooting and problem resolution. Both roles require strong communication skills and are commonly found in various industries, often working remotely from home offices.

What are the most commonly searched types of Customer Care jobs in Springfield, IL?

The most popular types of Customer Care jobs in Springfield, IL are:

What are popular job titles related to Remote Customer Care jobs in Springfield, IL?

For Remote Customer Care jobs in Springfield, IL, the most frequently searched job titles are:

What cities near Springfield, IL are hiring for Remote Customer Care jobs?

Cities near Springfield, IL with the most Remote Customer Care job openings:

Infographic showing various Remote Customer Care job openings in Springfield, IL as of August 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $38,750 per year, or $18.6 per hour.

Senior Estimator (Civil/Structures)

William Charles Construction

Springfield, IL • On-site, Remote

$140K - $185K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago


Key responsibilities

  • Review, analyze, and interpret contract documents to provide accurate, detailed cost estimates.

  • Review opportunity pursuits, develop preliminary budget estimates, and evaluate cost impacts and risks.

  • Present complete and accurate estimates to support decision-making.


Job description

Overview

William Charles Construction, a MasTec Company, is hiring for an experienced Senior Estimator with extensive estimating background with heavy civil, highways and roadways.

Civil Heavy Highway Estimator duties include providing accurate takeoff and cost estimates for heavy highway roadway including earthwork, aggregates, underground and paving.

**This position is ideally based in one of our local offices: Rockford IL, Indianapolis IN or Springfield, IL.

**A remote/hybrid arrangement is available with the right experience preferably with Indiana or Illinois DOT experience. Depending on residing location, travel may be increased.

Company Overview

With more than a century of exceptional work on our resume, William Charles Construction remains guided by the pursuit of excellence. Our "Do it Right the First Time" work ethic has been the cornerstone of our business philosophy since 1892. With our broad background in heavy civil construction, environmental management, and mining and materials production, we have the expertise to help our customers complete their most complex projects. 

William Charles Construction is part of the MasTec Clean Energy & Infrastructure (CE&I) business segment. The CE&I segment generates over $4.5 billion in annual revenue, providing construction services across our renewables, industrial, infrastructure, and general building operating groups. Sustainability and safety are foundational to our culture and influence everything we do.

MasTec, a minority-owned Fortune 500 company, has shaped the construction industry for more than 90 years. With over 35,000 employees and 400 offices nationwide, we provide flexibility and career growth in dynamic work environments. Join one of the largest construction firms in the country (Engineering News-Record [ENR]: #1 in Power, #16 Top 50 Domestic Heavy Contractors, #13 Transportation Contractor).  

Responsibilities
  • Review, analyze and interpret contract documents for complete understanding of the work and owner deliverables to provide accurate, detailed cost estimates.
  • Review opportunity pursuits and develop preliminary budget estimate and itemized summary for go/no-go evaluation.
  • Identify critical issues and develop risk exposure summary with associated cost impacts
  • Provide creative and innovative thinking to analyze and develop strategy and value engineering solutions.
  • Effective communication and interaction with clients, engineers, subcontractors and suppliers
  • Perform and review quantity takeoff comparisons to provide evaluation for accuracy and acceptance
  • Work with scheduling staff and Operations to develop accurate and precise bid schedules
  • Present complete and accurate estimates to ensure confidence in decision making.
  • Company representation at pre-bids and site visits
Qualifications
  • Bachelor's Degree in Civil/Structural Engineering or Construction Management and related field experience
  • Minimum 5 years of experience in heavy civil estimating
  • Extensive experience with earthwork and underground is required, PCC paving and concrete knowledge is a plus

A combination of equivalent education and work experience may be consideredREQUIREMENTS

  • Highly knowledgeable in earthwork, underground drainage, sewer, watermain and general roadway construction. IDOT and/or INDOT experience is preferred
  • Precise attention to details and exceptionally organized
  • Highly motivated self-starter
  • Must be capable managing time for self and ability to prioritize and schedule efficiently
  • Limited travel will be required for pre-bids, site walks, owner meetings, home office, etc.
  • Thrive in fast-paced environment with ability to deliver under deadlines
  • Proficient in Bid2Win or similar estimating software and exceptional Microsoft Office skills; Primavera P6, Bluebeam and AutoCad experience is a plus
  • Excellent analytical and mathematical skills.

Work Environment:

  • The role typically involves a combination of office work and occasional site visits
  • Occasional travel between our Illinois and Indiana offices can be expected
  • Site visits may require the use of personal protective equipment (PPE) and exposure to outdoor conditions

Physical Requirements:

  • Ability to lift up to 25 lbs
  • Prolonged periods of sitting or standing during estimation tasks
  • Occasional travel to job sites for project assessments

What's in it for you:

Financial Wellbeing

  • Compensation - Mid-Senior Estimator range - $140,000 - $185,000/ year but could be flexible with additional experience in closing bids and leadership
  • Ongoing performance reviews and merit increases
  • 401(k) with company match & Employee Stock Purchase Plan (ESPP)
  • Flexible spending account (Healthcare & Dependent care)

Health & Wellness

  • Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children
  • Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance

Family & Lifestyle

  • Paid Time Off, Paid Holidays, Bereavement Leave
  • Military Leave, including Differential Pay and Benefits Continuation
  • Employee Assistance Program

Planning for the Unexpected

  • Short and long-term disability, life insurance, and accidental death & dismemberment
  • Voluntary life insurance, accident, critical illness, hospital indemnity coverage
  • Emergency Travel Assistance Program
  • Group legal plan

Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. 

MasTec, Inc. is an Equal Employment Opportunity Employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team.

Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at https://reportfraud.ftc.gov/.

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Service Line (UKG) : NameWCL-William Charles ConstructEmployment Type: FULL_TIME