Hartford, CT · Remote
$97K - $165K/yr
This is a remote role that can be based anywhere in the continental United States. A significant ... Be a visible brand advocate: speak at webinars, attend trade shows, and contribute to industry ...
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Hartford, CT · Remote
$97K - $165K/yr
This is a remote role that can be based anywhere in the continental United States. A significant ... Be a visible brand advocate: speak at webinars, attend trade shows, and contribute to industry ...
Hartford, CT · On-site +1
$97K - $165K/yr
This is a remote role that can be based anywhere in the continental United States. A significant ... Be a visible brand advocate: speak at webinars, attend trade shows, and contribute to industry ...
Hartford, CT · On-site +1
$97K - $165K/yr
This is a remote role that can be based anywhere in the continental United States. A significant ... Be a visible brand advocate: speak at webinars, attend trade shows, and contribute to industry ...
... advocate for product and engineering improvements that accelerate customer time-to-insight ... REMOTE
... advocate for product and engineering improvements that accelerate customer time-to-insight ... REMOTE
Hartford, CT · On-site +1
$100K - $231K/yr
The position is remote/hybrid and works out of the Hartford, CT location. Candidates must be within ... Define customer, market, and distributionchannel segmentation grounded in insights and competitive ...
Hartford, CT · On-site +1
$100K - $231K/yr
The position is remote/hybrid and works out of the Hartford, CT location. Candidates must be within ... Define customer, market, and distributionchannel segmentation grounded in insights and competitive ...
$16.07 is the 25th percentile. Wages below this are outliers.
$14.13 - $17.12
39% of jobs
The median wage is $18.48 / hr.
$17.12 - $20.10
25% of jobs
$22.44 is the 75th percentile. Wages above this are outliers.
$20.10 - $23.08
15% of jobs
$23.08 - $26.07
14% of jobs
$26.07 - $29.05
6% of jobs
$29.05 - $32.03
1% of jobs
$32.03 - $35.02
0% of jobs
$35.02 - $38
0% of jobs
$38 - $40.98
0% of jobs
$40.98 - $43.97
1% of jobs
$43.97 - $46.95
0% of jobs
$14
$21
$46
A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.
As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.
To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.
For Remote Customer Advocate jobs in Springfield, MA, the most frequently searched job titles are:
The top searched job categories for Remote Customer Advocate jobs in Springfield, MA are:
Cities near Springfield, MA with the most Remote Customer Advocate job openings:
$97K - $165K/yr
Full-time
Medical, Dental, Vision, PTO
Posted 5 days ago
8.1
Based on 5 frontline employees who took The Breakroom Quiz
106th of 494 rated business services
Do you thrive on building relationships and closing deals that drive real business impact? Are you a seasoned sales professional who understands the complexity of insurance, BPO/BPM, or tech-enabled services? If so, we want to meet you.
ReSource Pro is seeking a Sales Executive to drive strategic growth by identifying, engaging, and converting prospective clients in the insurance space. This is your opportunity to represent a company known for delivering transformation through operations optimization, tech-enabled solutions, and deep industry insight.
This is a remote role that can be based anywhere in the continental United States.
A significant amount of your time will be spent travelling.
Your role...
As a Sales Executive, you will be at the forefront of driving business growth, identifying and cultivating high-value opportunities within the P&C insurance sector. This role is designed for a dynamic, results-driven sales professional with a passion for innovation, with a deep understanding of insurance operations and digital transformation, you will leverage your expertise to navigate complex sales cycles, influence key decision-makers, and consistently close high-value deals that drive real impact for our clients.
Within your first year you will...
Own the full sales cycle – from prospecting to proposal development to contract negotiation and handoff
Identify, qualify, and engage non-strategic/small-to-mid-size accounts, leveraging both inbound and self-generated leads
Use consultative sales techniques to deliver customized, insight-led messaging and compelling business cases
Collaborate with SDRs, Solution Architects, and internal stakeholders to drive pipeline opportunities and close business
Be a visible brand advocate: speak at webinars, attend trade shows, and contribute to industry groups to grow our network
What you need to be successful...
5–7 years of proven sales experience (insurance, BPO/BPM, or technology-enabled services preferred)
2–5 years of direct insurance agency/carrier experience is a plus
Strong consultative selling and territory management skills
Skilled in Salesforce and other CRM/sales tools
Familiarity with the Challenger Sales model or similar frameworks
Excellent communication and presentation skills—whether in person or over Zoom
Confident in driving negotiations and navigating long sales cycles
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position and the salary range for most locations for this role is $97,847 -$165,707. The salary range could be lower or higher based on the specific geographic location in which the candidate. This role is eligible for commission in addition to base pay. The commission structure is uncapped and is calculated based on a variety of sales performing factors. The salary range may vary based on the specific geographic location in which the candidate resides.
Benefits of Joining Our Team:
Your Interview Process…
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom.
The standard interview process includes:
1. Behavioral Interview with Talent Acquisition
2. Online talent assessment
3. Hiring Manager interview
4. Stakeholder interview
*Additional interview steps may be added depending on the position or if further evaluation is needed.
Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.
About ReSource Pro:
Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.
Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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