Remote Customer Advocate Jobs in Racine, WI (NOW HIRING)

March of Dimes leads the fight for the health of all moms and babies. We are advocating for policies to protect them. We are working to radically improve the health care they receive. We are pioneering research to find solutions. We are empowering families with programs, knowledge and tools to have healthier pregnancies. By uniting communities, we are building a brighter future for us all.

We are dedicated to hiring a diverse workforce that fosters opportunities for personal and professional development. We provide a collaborative and supportive environment built upon our fundamental core principles where each employee is valued. Join us in the fight for healthy moms and strong babies.

SCOPE: 

The Executive Director of Market Impact serves as the Market leader providing overall management, planning, execution, and leadership for all aspects of a designated market. This includes creating mission impact, mobilizing supporters, growing a diversified revenue portfolio, donor stewardship, board/staff development and maintaining overall budgets. The Executive Director will also maintain a donor portfolio.

The Executive Director of Market Impact is responsible for providing management, planning, execution and leadership for all aspects of the organization. This includes creating mission impact, mobilizing supporters, growing a diversified revenue portfolio, donor stewardship, board/staff development, human resource management, and maintaining overall budgets.

The Executive Director of Market Impact is responsible for positioning March of Dimes as a leader in maternal and child health care in his/her respective market as well as establishing effective partnerships and collaborations with corporations, foundations, community/corporate leaders, government officials, other community organizations/nonprofits and supporters.

The Executive Director reports to the Associate Vice President of Market Impact sharing successes, problem solving and providing a supportive network for the Market Impact team. This role leads and develops a combination of local donor relationship, mission and enterprise shared services staff to drive results.

RESPONSIBILITIES:

Mission Leadership and Impact 

Lead, develop and implement a results-based local strategic planning process that:

• Places Mission Impact at the forefront of all work.
• Advances maternal and infant health equity, identifies measurable strategies and solutions that address community mission needs, and contributes to diversified revenue growth.
• Translate mission and advocacy in a manner that demonstrates impact; identifying supporter philanthropic interest.
• Leverages Mission Impact Opportunities to engage supporters and drives expansion/implementation of mission programs, in a manner that achieves revenue growth and measurable mission impact strategies.
• Demonstrate adaptive leadership in a manner that establishes March of Dimes as a recognized and valued leader in maternal and infant healthcare.
• Identify, recruit, and retain influential state level volunteer leaders and coach them to propel Mission Impact priorities.
• Lead Mission Impact staff ensuring they collaborate with fundraising staff and volunteers; providing Mission Impact education that demonstrates how to use data to drive mission deliverables, advocacy initiatives, and revenue growth.
• Responsible for creating a revenue pipeline and funding to provide ongoing support for both new and existing mission initiatives (i.e. NFS, SPC, etc.).

Diversified Revenue Portfolio

Lead, develop and implement a results-based local strategic planning process that places emphasis on a diversified revenue portfolio by:

• Ensuring each market employee maintains and grows a donor revenue portfolio by carrying-out developing donor relationship principles, identifying philanthropic interests, and moving donors through the donor continuum in a manner that retains existing donors and increases donor giving.
• Ensuring each applicable market employee develops, maintains and manages a pipeline of qualified individual gift donors with concentration in major gifts and planned-giving.
• Ensuring each applicable market employee achieves corporate engagement revenue goals in a manner that increases local revenue by identifying appropriate corporate partners and developing alliances that accelerate the development of strategic partnerships that drive March of Dimes mission impact and mobilizes supporters.
• Ensures each applicable market employee achieves Mission Investment Opportunities product revenue goal achievement.
• Develop, maintain, and grow individual donor portfolio in a manner that contributes to diversified revenue growth in individual giving, major gifts, corporate engagement, and Mission Investment Opportunities.
• Collaborate with national business partners to leverage local relationships that have potential to elevate to national partnerships.
• Ensure CRM data integrity by setting goals and expectations, monitoring use and utilizing data and reporting to further business.
• Remain current on donor needs, market trends, and competitor actions in order to create reliable revenue forecasts and to identify opportunities for donor development locally.

Strategic Planning and Budgeting

• Develops a comprehensive, results-based strategic plan that incorporates impact, movement, growth and performance.
• Ensuring execution of the local strategic plan in a manner that results in proven impact and exceeds market targets for productivity and profitability.
• Develops revenue projections and provides financial analysis.
• Oversee the development of budgets in a manner in which the market shows an increase in net profitability and productivity according to national standards.
• Review and manage strategic plan with staff on an ongoing basis with a minimum of a quarterly market review.
• Ensure market staff fully comprehend strategic plan and strategies they are responsible for executing to achieve success.

Volunteer Leadership

• Lead, develop and implement a results-based local strategic planning process that identifies, engages, and maintains influential volunteer leaders and board members to drive impact and secure revenue.
• Build a pipeline to constantly recruit new high-level volunteer leaders and board members.
• Ensure ongoing training and orientation of all volunteers in the market that aligns with the local and national strategic plan.
• Collaborate with Volunteer Leadership Development to ensure implementation of market board excellence and the use of market board excellence tools/resources (i.e. including standards of excellence with fundraising committees).
• Recruit, activate and retain influential, financially strong, diverse volunteer leadership and market board members resulting in revenue growth and market impact.
• Ensure volunteer leaders are engaged in a way that builds a community of mission advocates.

Staff Development

• Hire and develop a diverse market staff that demonstrate passion for our mission and have the expected skills, fit and proven success to exceed expected goals and results.
• Establish and discuss individual goals and accountabilities for performance and behavior (at the beginning of the year) that align with organizational goals and include benchmarks and measurable milestones.
• Hold staff accountable to market and individual net productivity and profitability goals by utilizing reports and measurement tools and provide staff with constructive feedback that leads to improved performance on a consistent basis (at minimum quarterly, at best weekly).
• Provide coaching and professional development in a manner that results in skill and behavioral development and results in staff retention and career pathing.
• Accountable to writing and delivering annual performance reviews in a timely manner that align with the expected HR standards.
• Create a productive, professional, respectful and culturally diverse work environment where all staff can be the best version of themselves.

QUALIFICATIONS:

• 4 year college degree or equivalent experience. 
• Experience in managing multiple staff over various functional areas, including employees who telecommute.
• Experience in a nonprofit environment a plus.
• Detail-oriented with strong written and verbal communication skills.
• Strong leadership/management skills with the ability to motivate staff and lead change.
• Excellent interpersonal and organizational skills.
• Proven track record building internal and external relationships.

March of Dimes is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).