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Remote Customer Advocate Jobs in Racine, WI (NOW HIRING)

Staples, Inc.

Customer Service Representative

Burlington, WI · On-site +1

$17 - $23/hr

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... We help organizations of all sizes simplify purchasing while delivering an outstanding customer ...

Staples, Inc.

Customer Service Representative

Old Mill Creek, IL · On-site +1

$15.25 - $20.75/hr

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... In this role, you'll build meaningful customer relationships, uncover new opportunities, and help ...

Staples, Inc.

Customer Service Representative

Burlington, WI · On-site +1

$17 - $23/hr

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... In this role, you'll build meaningful customer relationships, uncover new opportunities, and help ...

TEKsystems

Customer Service Representative

Milwaukee, WI · Remote

$19 - $20/hr

... remote position. Application Deadline This position is anticipated to close on Aug 21, 2026. About ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

Danaher

Field Service Engineer - Chicago, IL

Gurnee, IL · On-site +1

$29 - $39/hr

A clear advocate for the customer (internal and external) and a steward for the company. This ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

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Showing results 21-40

All JobsCustomer Advocate JobsRemote Customer Advocate JobsRemote Customer Advocate Jobs in Racine, WI

Remote Customer Advocate information

See Racine, WI salary details

$13

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How much do remote customer advocate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote customer advocate in Racine, WI is $20.37, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $22.07 per hour, depending on experience, location, and employer.

What is a remote customer advocate?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What does a remote customer advocate do?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What are the key skills and qualifications needed to thrive as a remote customer advocate?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What are popular job titles related to Remote Customer Advocate jobs in Racine, WI?

For Remote Customer Advocate jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Remote Customer Advocate jobs in Racine, WI look for?

The top searched job categories for Remote Customer Advocate jobs in Racine, WI are:

What cities near Racine, WI are hiring for Remote Customer Advocate jobs?

Cities near Racine, WI with the most Remote Customer Advocate job openings:

Remote Customer Advocate jobs near you
Infographic showing various Remote Customer Advocate job openings in Racine, WI as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,369 per year, or $20.4 per hour.

Customer Service Representative

DRUM Associates

Milwaukee, WI • Remote

$24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

About the Company

Our client is a well-established Durable Medical Equipment (DME) and Home Medical Equipment (HME) provider that has been serving patients, healthcare partners, and facilities for decades. They specialize in delivering essential medical equipment and supplies that support patient health, recovery, independence, and quality of life. With a strong reputation in the healthcare community, they are committed to providing exceptional service and ensuring patients receive the products they need in a timely and accurate manner.


Position Overview

The Customer Service Representative plays a critical role in supporting patients, providers, referral sources, and healthcare partners throughout the medical equipment ordering process. This position is responsible for accurately processing orders, managing inbound customer inquiries, coordinating documentation, and ensuring a positive customer experience from start to finish.


Key Responsibilities

  • Accurately enter and process approximately 15 medical equipment orders per day
  • Handle approximately 40 inbound customer calls daily
  • Serve as a primary point of contact for patients, providers, referral sources, and healthcare partners
  • Review and process prescriptions, documentation, and medical orders received via email, fax, and other communication channels
  • Provide updates on orders, product availability, and delivery status
  • Maintain accurate customer records and documentation within company systems
  • Develop expertise in the company's product catalog to effectively support customers and healthcare partners
  • Resolve customer issues and escalate concerns when appropriate
  • Collaborate with internal teams to ensure timely and accurate order fulfillment


Qualifications

  • Minimum 3 years of customer service experience
  • Strong attention to detail and organizational skills
  • Excellent communication and problem-solving abilities
  • Passion for helping patients and customers
  • Strong attendance and reliability
  • Ability to learn new systems and technology quickly
  • Proficiency with Microsoft Outlook, Teams, and other business applications


Preferred Qualifications

  • Experience in Durable Medical Equipment (DME), Home Medical Equipment (HME), healthcare customer service, medical office support, patient access, insurance verification, or medical billing
  • Familiarity with Brightree, HubSpot, or similar software platforms
  • Knowledge of Medicare, Medicaid, insurance verification, prior authorizations, or healthcare documentation workflows


Work Environment

  • Remote – but must be location in Wisconsin or Minnesota
  • Collaborative and team-oriented environment
  • Opportunity to make a meaningful impact by helping patients receive critical medical equipment and supplies