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Remote Customer Advocate Jobs in Virginia (NOW HIRING)

EverDriven

Customer Success Manager

Virginia Beach, VA · Remote

This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ... Advocates for solutions, product enhancements, and other actions to meet the needs of customers and ...

EverDriven

Customer Success Manager

Richmond, VA · Remote

This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ... Advocates for solutions, product enhancements, and other actions to meet the needs of customers and ...

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How much do remote customer advocate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote customer advocate in Virginia is $21.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $23.37 per hour, depending on experience, location, and employer.

What is a remote customer advocate?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What does a remote customer advocate do?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What are the key skills and qualifications needed to thrive as a remote customer advocate?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What are the most commonly searched types of Customer Advocate jobs in Virginia?

The most popular types of Customer Advocate jobs in Virginia are:

What are popular job titles related to Remote Customer Advocate jobs in Virginia?

For Remote Customer Advocate jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Customer Advocate jobs in Virginia look for?

The top searched job categories for Remote Customer Advocate jobs in Virginia are:

What cities in Virginia are hiring for Remote Customer Advocate jobs?

Cities in Virginia with the most Remote Customer Advocate job openings:

Remote Customer Advocate jobs near you
Infographic showing various Remote Customer Advocate job openings in Virginia as of August 2026, with employment types broken down into 84% Full Time, 5% Temporary, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $44,798 per year, or $21.5 per hour.

Customer Service Representative I

Sentara Healthcare

Harrisonburg, VA • Remote

$15 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Sentara Health rating

6.8

Company rating: 6.8 out of 10

Based on 417 frontline employees who took The Breakroom Quiz

498th of 898 rated healthcare providers

Job description

City/State
Harrisonburg, VA
Work Shift
First (Days)
Overview:
Sentara Health is currently seeking a full-time remote Customer Service Representative.
Position Status: Full-time, Day Shift
Position Location: This is a remote position; however, candidates must reside in Harrisonburg/Rockingham County, Staunton/Waynesboro/Augusta County or Charlottesville area. You must be able to travel on-site if you have connectivity issues.
Standard Working Hours: Must be able to work between the hours of 8:00AM to 4:30PM
The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Education
  • High school diploma or equivalent Required

Experience
  • Two years of customer service experience required
  • Previous data entry experience required
  • Prior scheduling experience required
  • Familiar with Epic beaker preferred
  • Experience in a high-volume call center preferred

Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to 10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - 5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - 10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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